stzim

Hello, I have replied to you via e-mail. Please confirm you have received it. Thank you.

Hello,
Thank you for your time testing. The problem we are facing is not during chat. After we have finished chatting with a customer, in the admin panel -> WP Live Chat -> History, the responses of the customer are not saved, only our own. Thank you.

Hello,

Probably none of our chat agents was connected at the time, that’s why the chat was not visible, it is now displaying.

• This reply was modified 5 years, 7 months ago by stzim.

Hello,

The plugin version currently installed on the site is 8.0.26 on WP Live Chat Support and 8.0.11 on WP Live Chat Support Pro.

That’s ok, thank you for your time.

Hello,
Yes ‘Chat Notifications’ is checked. However, with each new chat message I receive two identical e-mails instead of one.

I just made a retest. The issue with the popup seems to have been resolved. However, I receive two e-mails for each chat message.

Hello, I still haven’t had time to check it. I will retest it at the end of the week and let you know.

OK, I will retest it and let you know.

Hello, I have disabled the selection of email notifications when a customer starts a conversation, due to the problem I was facing. I can do a test though and let you know.

Hello, I am also experiencing some issues with the translation. I am using the greek version, but only some of the strings are displayed in greek, all the rest are displayed in english.

I have checked the language file with PoEdit and all the strings are translated.

Thank you!

@megyiu
The solution for me was to change the form template to:

<p>Name</p>
[text* your-name]
<p>Email</p>
[email* your-email]
<p>Subject</p>
[text* your-subject]
<p>Message</p>
[textarea* your-message] …etc.

<button class=”green-round gr”>Send</button>

For some reason, with this template the Send button works properly.

• This reply was modified 6 years, 1 month ago by stzim.

Mine isn’t even spinning. It’s like it’s just a button without any action.

Yes, I have added acceptance checkbox. I’ve tried it both with checked and unchecked, but upon clicking nothing happens. I also can’t fix Invalid mailbox syntax error in Additional headers field.

This problem occurred locally. In my website it works correctly, thanks!