Siera

Hi @robertgallmar,

Thanks for sharing this feedback with us. ??

All our plans, including the free plan, require a credit card in order to start, and have specific pageview limits and features available to them.

It’s kind of like how you might select an internet service or a phone plan. Depending on the phone or internet package you choose, you might get more lines, gigs of data, or other additional features. We take this same approach with our billing and plan options.

That said, you still have full control of what happens if you do reach those plan limits. As you approach your limits, we’ll send 2 email notifications letting you know what to expect.

If you do not wish to have your service continue when you reach the account’s limits, you can simply set your pageview and upgrade preferences to “Suspend campaigns until pageviews reset at the beginning of the next month.”

You can read more about those settings here – https://optinmonster.com/docs/pageview-and-upgrade-preferences/.

And if needed, you can also take advantage of our 14-day unconditional money-back guarantee. If you are automatically upgraded, or you’re not 100% happy with OptinMonster, you can cancel your account…risk-free and hassle-free…and we’ll refund your payment.

Again, if your free account is upgraded because your campaigns exceeded the impression limits available in a free plan, you can cancel your subscription within 14 days of that upgrade and receive a 100% refund of any upgrade payments triggered.

We know that even with these in place, we won’t meet everyones needs and that’s okay. We appreciate you giving OptinMonster a try and wish you luck with your future endeavors!

Thank you so much for sharing your experience, @djkaptzan! We’re thrilled to hear you’re finding our behavior targeting so helpful! We find it to be a hit with many of our customers.

If you haven’t already, we’d like to invite you to join our Beta Program, which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Thank you so much for sharing your experience, @webonaut78! We’re thrilled to hear you’re finding OptinMonster so user-friendly!

If you haven’t already, we’d like to invite you to join our Beta Program, which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Thank you so much for sharing your experience, @rtiberend! We’re thrilled to hear our team was able to sort out the display rules logic with you.

If you haven’t already, we’d like to invite you to join our Beta Program, which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Thank you so much for sharing your experience, @digitguys! We’re thrilled to hear our team was so helpful with your questions.

If you haven’t already, we’d like to invite you to join our Beta Program, which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Thank you so much for sharing your experience, @jessicachou! We’re thrilled to hear you’re already getting more conversions!

If you haven’t already, we’d like to invite you to join our Beta Program, which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Hi @tanyaraikoart,

I’m sorry to hear the sign up process was a little misleading. All our plans, including the free plan, require a credit card in order to start, and have specific pageview limits and features available to them. We don’t try to hide this fact, but I’m sure there are areas we could certainly share more details upfront.

I did want to let you know that while we do require a credit card, we never want you to worry about unexpected charges. That’s why you can control when and if your card on file is used within your account settings.

You can read more about those settings here – https://optinmonster.com/docs/pageview-and-upgrade-preferences/.

And if needed, you can also take advantage of our 14-day unconditional money-back guarantee.

If you have any other questions about how OptinMonster and our WordPress plugin work together to help grow lists, leads, and sales, please don’t hesitate to ask.

Thank you so much for sharing your experience, @ssegalla! We’re thrilled to hear our team was able to help you so quickly and that you’re finding OptinMonster so easy to use! We find the ease of use to be a hit with many of our customers.

If you haven’t already, we’d like to invite you to join our Beta Program, which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Thank you so much for sharing your experience, @lifespa! We’re thrilled to hear our team was so helpful! We’re pretty fond of them too.

If you haven’t already, we’d like to invite you to join our Beta Program, which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Thank you so much for sharing your experience, @jamesdc! We’re thrilled to hear our team has been so helpful along the way!

If you haven’t already, we’d like to invite you to join our Beta Program, which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Thank you so much for sharing your experience, @annabarwick! We’re thrilled to hear our team has been so helpful as you’ve gotten started.

If you haven’t already, we’d like to invite you to join our Beta Program, which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Hi, @ralphsk,

Thank you for taking the time to share your feedback. I’m sorry to hear you’ve felt scammed by OptinMonster; that’s certainly not our intention!

It’s true that all our plans require a credit card and have specific pageview limits and features available to them. We don’t try to hide this fact, but I’m sure there are areas we could certainly share more details upfront.

I did want to let you know that while we do require a credit card, we never want you to worry about unexpected charges. That’s why you can control when and if your card on file is used within your account settings.

You can read more about those settings here – https://optinmonster.com/docs/pageview-and-upgrade-preferences/.

And if needed, you can also take advantage of our 14-day unconditional money-back guarantee.

As for accessing other traffic information, we do this in order to show how successful your campaigns are. That way, you can make the best decisions to improve their conversion rate. This conversion rate is calculated by taking the number of people who opted into a pop-up and dividing that by the number of total interactions during a specific time period.

Outside of traffic, our WordPress plugin also extends the functionality of OptinMonster for WordPress users specifically, letting them more easily target pages, posts, categories, tags, and even integrates with other WordPress plugins…but it does require a connection to our app to access the core functionality.

The purpose of registering an account, then, is so that we can connect the plugin on your site, to the app itself.

If you have any other questions about how OptinMonster and our WordPress plugin work together to help grow lists, leads, and sales, please don’t hesitate to ask.

Thank you,

Thank you so much for sharing your experience, @joebro3!

We’re so pleased to know you’re loving OptinMonster, and our team has been so helpful along the way! I shared this with them today, and they were thrilled to hear about your appreciation ??.

If you haven’t already, we’d like to invite you to join our Beta Program, which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Hi @west1745a,

Thanks for bringing your experience to our attention! I’d like to help you have the best experience possible, so let’s see what we can do to turn this around.

I took a look into your account and see our team has been working with you to refund the charges on your account. That refund was processed a few hours ago, so you should see those funds back in your account in 5-10 business days, depending on your bank’s policies.

When an account is fully refunded, it’s placed in a suspended status until a new plan is purchased so the account can be reactivated. I see our team is currently working with you to confirm which subscription level you wanted to continue with.

Once confirmed, you’ll be able to get back into your account and won’t have to restart from scratch.

We do apologize for the frustration, and I really appreciate your patience as our team helps you sort this out. I’m confident we can get this all taken care of.

Keep an eye out for their next reply.

Thank you so much for sharing your experience, @anurag54321! We’re thrilled to hear our support team has been so helpful along the way! I’ll be sure to share your kind words with them.

If you haven’t already, we’d like to invite you to join our Beta Program, which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!