Siera

Hi @wood9,

Thank you for your feedback regarding this activation email. We appreciate you taking the time to share your concerns.

We understand that it may seem harsh to delete an account, however, this practice is in place to prioritize your security and privacy. Removing unactivated accounts ensures that your personal information is not stored unnecessarily on our servers.

This email is also one of our final attempts to connect with you and offer assistance before officially deleting the account. In that email, we provide an opportunity for you to engage with our Success team, who can create a complimentary campaign specifically tailored to your needs. They can guide you through the account activation process and address any questions or concerns.

We understand you might want to skip the account setup since we require credit card details. We know this can cause some concern, and we want to assure you that you have complete control over when or if we use the card on file. You can manage these settings within your account preferences, which can be found here: https://optinmonster.com/docs/pageview-and-upgrade-preferences/.

We hope these options will give you and other users more confidence in using OptinMonster, and we appreciate you taking the time to try our platform. Please don’t hesitate to reach out with any further questions or concerns.

Thank you so much for sharing your experience, @alpando! We’re thrilled to know our team helped resolve this issue with you so easily.

If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Hi @benchdeeds ,

Thanks for sharing this feedback. You’re right, all our plans require an account and credit card to start and have specific pageview limits and features available to them.

It’s common for premium software providers to require some level of personal and payment information to facilitate the subscription or purchase process. Kind of like how you might be billed for an email marketing provider like Mailchimp or Constant Contact. This helps ensure that the software is properly licensed, allows for a seamless billing process, and helps maintain security measures for both the provider and the customer.

We understand this can cause some concern, and we want to assure you that you have full control over when or if we use the card on file. You can manage these settings within your account preferences, which can be found here: https://optinmonster.com/docs/pageview-and-upgrade-preferences/.
?
Additionally, we offer a 14-day unconditional money-back guarantee, so if for any reason you’re not completely satisfied with OptinMonster, you can cancel your account and receive a hassle-free refund.

We hope these options will give you and other users more confidence in using OptinMonster, and we appreciate you taking the time to try our platform. Please don’t hesitate to reach out with any further questions or concerns.

Thanks for reaching out about this, @joncongruent! Since you’re using our Embed Form block to connect to Contact Form 7, you’ll need to use one of the Javascript examples in the following guide to change to the specific campaign view you’d like to display on submission: https://optinmonster.com/docs/how-to-connect-optinmonster-with-any-custom-html-form/#Form_Events

If you need more assistance, please let us know.

Hi?@rbacchus

Thanks for sharing this feedback. You’re right, all our plans require an account and credit card to start and have specific pageview limits and features available to them.

It’s common for premium software providers to require some level of personal and payment information to facilitate the subscription or purchase process. Kind of like how you might be billed for an email marketing provider like Mailchimp or Constant Contact. This helps ensure that the software is properly licensed, allows for a seamless billing process, and helps maintain security measures for both the provider and the customer.

We understand this can cause some concern, and we want to assure you that you have full control over when or if we use the card on file. You can manage these settings within your account preferences, which can be found here: https://optinmonster.com/docs/pageview-and-upgrade-preferences/.
?
Additionally, we offer a 14-day unconditional money-back guarantee, so if for any reason you’re not completely satisfied with OptinMonster, you can cancel your account and receive a hassle-free refund.

We hope that these options will give you and other users more confidence in using OptinMonster, and we appreciate you taking the time to give our platform a try. Please don’t hesitate to reach out with any further questions or concerns.

Hi @mllapan ,

Thanks for sharing this feedback.

You’re right, all our plans require a credit card in order to start and have specific pageview limits and features available to them.

It’s kind of like how you might be billed for an email marketing provider like MailChimp or Constant Contact. Depending on the package or level you choose, you might get more contact storage, email sends, or other additional features. If/when you near the limit of your selected package, they let you know they’ll be charging you if you go over so your service isn’t interrupted.

We take this same approach, so in the event your account exceeds the campaign impressions available to it, your campaigns continue showing, and you can keep growing your email list, leads, and sales. 

We understand this can cause some concern, and we want to assure you that you have full control over when or if we use the card on file. You can manage these settings within your account preferences, which can be found here:?https://optinmonster.com/docs/pageview-and-upgrade-preferences/.
?
Additionally, we offer a 14-day unconditional money-back guarantee, so if for any reason you’re not completely satisfied with OptinMonster, you can cancel your account and receive a hassle-free refund.

We hope that these options will give you and other users more confidence in using OptinMonster, and we appreciate you taking the time to give our platform a try. Please don’t hesitate to reach out with any further questions or concerns.

Thank you so much for sharing your experience, @edithmayerhofer ! We’re thrilled to know our support team was so helpful and you’re enjoying OptinMonster so far.

If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Thank you so much for sharing your experience, @veneernatale! We’re thrilled to hear our team was so helpful recently.

If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Hi @mmmaaaaxxx,

We’re sorry to know this notification was so frustrating for you! It’s intended to remind users about an important step in the process of setting up OptinMonster, which is connecting your site. The notification should disappear once you complete the necessary steps on the dashboard.

We understand that it can be irritating when notifications seem intrusive or disruptive and we’re sorry you won’t be using OptinMonster because of it. We do appreciate you giving us a try though and sharing your feedback.

If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. We’re here to help.

Thank you so much for sharing your experience, @andrewc1971! We’re absolutely thrilled to know about your positive experience with Amy from our customer service team. We’ll make sure to pass on your appreciation for her outstanding support.

Thank you again for choosing OptinMonster and for taking the time to share your feedback. We are always here for you and look forward to helping you in every way we can!

Hey @eduiglesias23

As we haven’t heard back on this, I assume the issue has been resolved.

I’d go ahead and mark it as resolved, however if you need any more assistance, please feel free to reopen this by replying.

Cheers!

Hi @ofihsdfoi,

That jiggly notification on the sidebar of the WordPress panel is to remind you to complete the last step of using OptinMonster: connecting your site. It’ll go away as soon as you follow the prompts on the dashboard to connect your site.

If you’ve already connected your site, would you try clearing your cookies/cache from your browser?

If you ever need any further assistance or have any questions, please don’t hesitate to reach out to our support team at: [email protected]. We’re always here to help!

Thank you so much for taking the time to leave us such a fantastic review, @mdowdell! We’re thrilled to know that you had an excellent experience with our support team.

If you haven’t already, we invite you to join our Beta Program, which will allow you to use new features before they are officially released! You can learn more about our Beta Program and join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Thank you for sharing your feedback with the community, @alnajm. You’re absolutely right that all of our plans, including the free plan, require a credit card and an account to begin using OptinMonster.

We understand that this can cause some concern, and we want to assure you that you have full control over when or if we use the card on file. You can manage these settings within your account preferences, which can be found here: https://optinmonster.com/docs/pageview-and-upgrade-preferences/.

Additionally, we offer a 14-day unconditional money-back guarantee, so if for any reason you’re not completely satisfied with OptinMonster, you can cancel your account and receive a hassle-free refund.

We hope that these options will give you and other users more confidence in using OptinMonster, and we appreciate you taking the time to give our platform a try. Please don’t hesitate to reach out if you have any further questions or concerns.

Thanks for contacting us, @eduiglesias23 ??

Good news! Your campaign is showing as expected for me:?https://a.supportally.com/i/4drWXa

Most often, when this happens, it’s because you’ve viewed the campaign at some point while testing it, then closed it or converted it.

At that point, the?campaign cookies?are set in your browser, which causes it to not appear again for the # of days you have set in the Display Settings. Learn more about these here: https://optinmonster.com/docs/how-optin-cookies-and-the-global-cookie-work-in-optinmonster/#Campaign_Cookie_Options

Would you do three things for me:

1. Clear out any site caching you may have. This shouldn’t be the cause, but it’ll help prevent false positives.
2. Clear out your web browser’s cookies and cache, then test again. Try using your browser’s Incognito mode (or private browsing), as this disables any browser extensions, you may have installed that could interfere with the normal viewing experience.
3. If the problem continues, please go to this site from the same device and browser you’re testing from —?https://supportally.com.
   From that site, screenshot the report and send it back to me. That will help us isolate if it is a browser-specific issue.

Thanks!