stuart2020

Hello, thank you but if i use a staging site, I can’t view it live on mobile and images disapear over time on IOS only. No worries, i will get to the bottom of it.

Thanks

Stuart

Hi,

Thank you – it’s not possible for me to do that fully as it’s a live eCommerce site. Plus the only way i can check whether the images reappear is by looking at my phone on the live site so i can’t disable a plugin that is required to run the site anyway.

I’ve disabled as many plugins as i can without breaking the site and the problem is still there (cleared caches every time i checked). Do you have any other ideas please?

Thanks

Hi,

Yes that’s how it looks – thank you, anything you could do would be much appreciated!

Thanks

Stuart

Hi,

Same problem. Ocean WP theme.

Thanks!

Thanks! See below

### WordPress Environment ###

WordPress address (URL): https://www.envirotoy.co.uk
Site address (URL): https://www.envirotoy.co.uk
WC Version: 4.0.1
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.14
Action Scheduler Version: ? 3.1.4
WC Admin Version: ? 1.0.3
Log Directory Writable: ?
WP Version: ? 5.3.2 – There is a newer version of WordPress available (5.4.1)
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.16
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1d-fips

SUHOSIN Installed: –
MySQL Version: 5.7.25-28-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.8.1
WC Database Prefix: wp_
Total Database Size: 38.52MB
Database Data Size: 31.90MB
Database Index Size: 6.62MB
wp_woocommerce_sessions: Data: 4.02MB + Index: 0.08MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.23MB + Index: 0.17MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.27MB + Index: 0.30MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
wp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_blc_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_blc_instances: Data: 0.20MB + Index: 0.05MB + Engine InnoDB
wp_blc_links: Data: 0.28MB + Index: 0.06MB + Engine InnoDB
wp_blc_synch: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.16MB + Index: 0.25MB + Engine InnoDB
wp_email_log: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 6.05MB + Index: 0.20MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 9.50MB + Index: 2.31MB + Engine InnoDB
wp_posts: Data: 4.31MB + Index: 0.38MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_redirection_404: Data: 1.02MB + Index: 0.19MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
wp_sfa_abandoned_carts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wplnst_scans: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wplnst_scans_objects: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wplnst_urls: Data: 0.02MB + Index: 0.19MB + Engine InnoDB
wp_wplnst_urls_locations: Data: 0.05MB + Index: 0.28MB + Engine InnoDB
wp_wplnst_urls_locations_att: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wplnst_urls_status: Data: 0.08MB + Index: 0.23MB + Engine InnoDB
wp_yoast_indexable: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 818
custom_css: 1
customize_changeset: 22
elementor_library: 40
elementor-hf: 1
nav_menu_item: 25
oceanwp_library: 2
oembed_cache: 13
page: 37
popupbuilder: 2
post: 3
product: 296
revision: 1607
shop_coupon: 15
shop_order: 143
shop_order_refund: 3
wc_conditional_fee: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (40) ###

Ocean Extra: by OceanWP – 1.6.3
Broken Link Checker: by WPMU DEV – 1.11.12
Code Snippets: by Code Snippets Pro – 2.14.0
Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.1.0
Elementor Pro: by Elementor.com – 2.9.4
Elementor: by Elementor.com – 2.9.8
Email Log: by Sudar – 2.3.2
Essential Addons for Elementor: by WPDeveloper – 3.9.4 – Not tested with the active version of WooCommerce
Facebook for WooCommerce: by Facebook – 1.11.2 – Not tested with the active version of WooCommerce
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 6.0.2
Elementor – Header, Footer & Blocks: by Brainstorm Force
Nikhil Chavan – 1.4.1

Insert Headers and Footers: by WPBeginner – 1.4.5
Mailchimp for WooCommerce: by Mailchimp – 2.4.0 – Not tested with the active version of WooCommerce
Quick 301 Redirects: by Premio – 1.1.4
Redirection: by John Godley – 4.7.2
Temporary Login Without Password: by StoreApps – 1.6.1
UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.23

Who Stole the Text Justify Button ?!: by Jean-Baptiste Audras
WordPress projects manager @ Whodunit – 1.0

Wish List for WooCommerce: by Thanks to IT – 1.6.7 – Not tested with the active version of WooCommerce
WPC Added To Cart Notification for WooCommerce: by WPClever.net – 1.2.4 – Not tested with the active version of WooCommerce
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.5 – Not tested with the active version of WooCommerce
WPC Custom Related Products for WooCommerce: by WPCodelibrary – 1.3.2 – Not tested with the active version of WooCommerce
Premmerce Permalink Manager for WooCommerce: by premmerce – 2.1.14 – Not tested with the active version of WooCommerce
Product Feed PRO for WooCommerce: by AdTribes.io – 8.2.0 – Not tested with the active version of WooCommerce
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.1.4 – Not tested with the active version of WooCommerce
Checkout Field Editor for WooCommerce: by ThemeHigh – 3.0.9 – Not tested with the active version of WooCommerce
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.5.5 – Not tested with the active version of WooCommerce
Woocommerce Table Rate Shipping: by JEM Plugins – 2.0.8 – Not tested with the active version of WooCommerce
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.21 – Not tested with the active version of WooCommerce
WooCommerce Stripe Gateway: by WooCommerce – 4.3.3 – Not tested with the active version of WooCommerce
WooCommerce PDF Invoices: by Bas Elbers – 3.0.11 – Not tested with the active version of WooCommerce
WooCommerce Services: by Automattic – 1.23.0 – Not tested with the active version of WooCommerce
WP All Import – WooCommerce Add-On: by Soflyy – 1.4.5 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 4.0.1 – 4.1.0 is available
Yoast SEO: by Team Yoast – 14.1
WP All Import Pro: by Soflyy – 4.5.8
WP Broken Link Status Checker: by Pau Iglesias
SeedPlugins – 1.0.6

WP Rocket: by WP Media – 3.5.5.1
Smush: by WPMU DEV – 3.6.1
WPForms Lite: by WPForms – 1.6.0.1

### Inactive Plugins (19) ###

Abandoned Cart Reports For WooCommerce: by Small Fish Analytics – 2.6.0 – Not tested with the active version of WooCommerce
Complianz | GDPR/CCPA Cookie Consent: by RogierLankhorst
Complianz – 4.3.6

Customer Reviews for WooCommerce: by ivole – 3.99 – Not tested with the active version of WooCommerce
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.6.13 – Not tested with the active version of WooCommerce

Extra Fees Plugin for WooCommerce: by theDotstore – 3.4 – Not tested with the active version of WooCommerce
Front Page Category: by Ben Gillbanks – 3.3
Hotjar: by Hotjar – 1.0.6
Jetpack by WordPress.com: by Automattic – 8.2.3
List all URLs: by Evan Scheingross – 0.2.1
Popup Builder: by Sygnoos – 3.66
SEO Backlink Monitor: by Active Websight – 1.2.0
SG Optimizer: by SiteGround – 5.4.4
SmartCrawl: by WPMU DEV – 2.5.1
Thumbnail Fixer for Social Media.: by Michael Ott – 1.7.9
WooCommerce – ShipStation Integration: by WooCommerce – 4.1.32 – 4.1.36 is available – Not tested with the active version of WooCommerce
WooCommerce Product Carousel, Slider and Grid Ultimate: by AazzTech – 1.7.1 – Not tested with the active version of WooCommerce
WordPress Importer: by wordpressdotorg – 0.6.4
WordPress Starter: by SiteGround – 1.1.0
WP Enable WebP: by Louis Fico – 1.0

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #283 – /shop/
Cart: #284 – /cart/
Checkout: #285 – /checkout-2/
My account: #286 – /my-account/
Terms and conditions: #1927 – /terms-and-conditions/

### Theme ###

Name: OceanWP
Version: 1.7.4 – 1.8.3 is available
Author URL: https://oceanwp.org/about-me/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

### Action Scheduler ###

Complete: 814
Oldest: 2020-04-24 06:23:00 +0000
Newest: 2020-05-14 15:48:02 +0000

Pending: 3
Oldest: 2020-05-14 15:50:13 +0000
Newest: 2020-05-15 00:28:13 +0000

`

Hi,

Thanks for getting back to me. Not sure how to send a screenshot here so the link is below, if you just add it to cart then you should see. Thanks, Stuart

https://www.envirotoy.co.uk/farm-play-set/

Thank you! This has done the job