storessential

Hi @alexsina

The Estimated Delivery is used so that Google knows when to send the customer an email to ask them to complete the survey.

If you look at Googles documentation for the opt-in, the “ESTIMATED_DELIVERY_DATE” is required: https://support.google.com/merchants/answer/7106244?hl=en-gb&ref_topic=7105160

What the plugin does is calculate the “ESTIMATED_DELIVERY_DATE” based on how many days you put in the plugin settings. So, if you entered 7 in the plugin settings, and a customer placed an order today (3rd July), the Javascript would tell Google that the customer should receive their order by the 10th July.

Don’t worry, this is completely separate to what you enter in your Merchant Center settings (which is used for Google Shopping Ads), so there won’t be a conflict.

Hi @alexsina

The “Estimated Delivery” should just be one number. So you would just put 7 in this case.

The plugin essentially puts the Javascript for the Opt-in Integration and the Badge Integration onto your site. The Javascript will be the same as what Google provides for you, just instead of you having to manually put it on your site, the plugin does all the work for you.

I hope this helps!

Hi @calyweb

Sorry, I have been busy sorting out VAT on my own store for the changes due to Brexit, so haven’t had chance to look into this properly the past week.

I’ve just placed a test order again, but this time the plugin code isn’t showing in your source code. Is the plugin still active?

Thank you @calyweb

I have just placed a test order, and all of the code required to display the opt-in is there in your page source, exactly how it should be.

I did get the 404 error in the JS console though. Could I just check that your web address matches your Google Merchant Center settings and is also verified in Google Merchant Center? You can check this here: https://merchants.google.com/mc/settings/website

It should look like this: https://ibb.co/dKF1Nwp

Thank you @calyweb

I have had a look on my testing site and cannot seem to replicate the problem. I would try placing an order on your site to see if I can find the problem, but I don’t want to do that without your permission as it looks like a live site.

Am I allowed to place a test order on your site and select Bank Transfer as the payment method?

Hi, please could you share a screenshot of your plugin settings?

@vismithams That’s good news. The plugin adds the code for Google to display the badge, whether the badge shows or not is then down to Google itself. I’ve noticed on a few of my own ecommerce sites that initially it can take some time to start showing properly.

In terms of placement, Google only provides three options – bottom left, bottom right and inline. I’m hoping to be releasing an update soon to provide the inline option as a shortcode so that you can place the badge in a widget.

Looking at your settings, the popup should be displaying at checkout. Again, the plugin just provides the code for Google to show the popup, whether the popup then shows is down to Google. They don’t always show the survey popup to every customer on every transaction, but it should show the majority of the time.

The estimated delivery days helps Google to decide when to send the survey email. For example, if your orders are usually delivered to your customers within 2 days, you choose 2. Google then won’t send the survey email to the customer until at least 2 days have passed, to ensure that your customer has received the goods before being able to review.

I hope that all helps, let me know if you have any other questions ??

Hi @vismithams

I have had a look at your site and can confirm that the JavaScript code is not showing in your page source. Please can you try disabling WPRocket, then view your page source (right click on Chrome and select “View source”).

If the review badge is enabled, you should be able to see the following line somewhere in the source: <script src="https://apis.google.com/js/platform.js?onload=renderBadge" async defer></script>

Hi @denyslauster

I’ve had a look and the badge is showing for me. If the badge is showing sometimes and not others, it could either be a cache issue or a Javascript conflict.

Have you tried disabling WPRocket to see if this resolves the issue?

Hi @ihage

The empty language value indicates to Google to use the auto setting, which is the language of the users browser: https://support.google.com/merchants/answer/7106244

From the Google documentation:

If you do not specify a value for the lang parameter, the survey module uses a language setting based on the user’s browsers settings.

So the empty language value is correct if you have chosen Auto-detect.

Hi @ihage

Thank you for getting in touch with us via the support forum. I’ve checked and it seems that this is a bug in the plugin. I have just released an update that should fix the bug.

Thanks again for pointing this out, and apologies for any inconvenience the bug may have caused!

@ewatts You’re welcome, I’m glad that it’s showing now. I’ve had a look too and it’s showing for me. Having to refresh the page is probably down to cache. The badge is showing first time for me ??

@ewatts

I’ve been having a look into this a bit more, and have noticed that there is a script missing on your website that loads the Google script from the Google server. Without this script, the badge won’t be able to load.

I’ve gone through my own production sites and my staging site that I use to develop the plugin, and the script is being outputted with no problems. I can only assume that there is a plugin conflict that is stopping the script from being outputted.

The code that is missing is this:

<script src="https://apis.google.com/js/platform.js?onload=renderBadge" async defer></script>

My guess is that it may be WPRocket that is the culprit, because you say that you can see the badge when you are logged in as an admin. I’m not too familiar with WPRocket, but I do know that it has an option for the cache to be turned off for logged in users, so that may be what is the case here.

I’ve had a quick look at the site, and there appears to be a JavaScript error caused by the Elementor WooCommerce Builder plugin. Sometimes script errors thrown by other plugins can cause other scripts not to run. Would it be possible to deactivate the Elementor WooCommerce Builder plugin to see if this resolves the issue?

Hello @ewatts

Please could you provide me with a link to your website so that I can see what scripts are being loaded?

I’m not too sure how WPRocket works, however the Google Reviews scripts are added inline. The name of the scripts are:
se_wc_google_reviews_language_script
se_wc_google_reviews_badge_script
se_wc_google_reviews_opt_in_script

I hope this helps!