Stockdio

Hi, the symbol EBE is now available under the stock exchange FWB in our service.
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Stockdio

Hi, the stock market ticker supports a number of different layouts, over 15 of them. Some layouts automatically display the company logo, whereas some other layouts don’t. If you don’t want the logo, you must select a layoutType that does not display the logo, such as layout 3, 4, 5 or 6. In your case, you’re using layoutType 1, which displays the logo.
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Stockdio

When the ticker is not in scroll mode, it’s left aligned and there’s no option to center automatically.
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Stockdio

Thank you for contacting us by email, as suggested previously. With your help, we have been able to determine that the issue was caused by another plugin you were using on your site, for Cookies and Content Security Policy, which was preventing the Stockdio content to display. Once you configured this plugin properly, the Stockdio ticker works perfectly now.

Hopefully, this information may help other users in the future.
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Stockdio

Hi, we have never seen or been reported this issue before. Please contact us by email to info at stockdio dot com and provide us with further details, including the URL where you get this error. Our developers will work with you to determine what’s causing this issue.
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Stockdio

Hi, the license error has been resolved. Please try again.

Thank you for your business.
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Stockdio

Hi, we have never seen or been reported this issue before. Please contact us by email to info at stockdio dot com and provide us with further details, including the URL where you get this error. Our developers will work with you to determine what’s causing this issue.
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Stockdio

In order to show more than one chart with different settings, as in your case in which you want to display a chart with 1 year and another one with 10 years (3650 days), you must set the appropriate parameters in the short code or block. For example, if you’re using the short code, you will set days=”3650″ for the chart with 10 years. Any parameter you specify in the short code or block, will override the parameter used in the Settings page.

This applies to any setting. For example, this method also allows you to create two or more charts for different stocks or indices.

In a nutshell, you should specify in the plugin’s Settings page only those parameters that are common to all of your charts, and set the specific values of each chart in their block or short code parameters.
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Stockdio

Hi, based on the email you sent us separately, we noticed that you’re displaying a ticker for BSE. At the current time, we only support end-of-day data for BSE, not intraday. In case this changes in the future, we will let you know.
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Stockdio

Hi Rebekah, our subscriptions are usually valid for one domain and its sub-domains only, e.g. https://www.mydomain.com and https://subdomain.mydomain.com, but not for different domain suffixes, e.g. it will work on https://www.mydomain.com but not on https://www.mydomain.eu.

If a subscription must be used on more than one domain suffix, like the case of Landis+Gyr, a special Premium subscription and authorization is required. In the particular case of your client, they already have a Premium subscription, with authorization to be used on more than one suffix (.eu, .de, .fr, etc.), but each one of those suffixes must be individually authorized by our team. In the case of .com.br, we didn’t get the request for authorization previously, and for that reason it wasn’t working for you. We have now added landisgyr.com.br to the list of authorized domains for your subscription and it’s working fine.

If you need to add another suffix to this list, please contact us by email to info at stockdio dot com.
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Stockdio

Thank you for working with us to help us determine the cause of your particular crash. We found out that the issue happened on WordPress installations prior to 5.x, and it was related to not finding the Gutenberg editor.

We need to make some additional tests and expect to make an update available tomorrow, which fixes this issue in all of our plugins.

Once again, thank you very much for your help and commitment, it’s a pleasure to work with users like you.
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Stockdio

Due to a bug we had, the script we generated was colliding with the script optimized by some minimizers. There’s no much else we can elaborate on this issue.
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Stockdio

The problem is in the character you’re using for the double quote (“). We just tried your shortcode and noticed the error, then we simply replaced all of the characters you’re using as double quote, and it works fine for us.

This is the shortcode we have tested and works fine for us:

[stock-market-news stockExchange=”Forex” symbol=”EUR/USD” includeImage=”true” includeDescription=”true” culture=”English-UK” includeRelated=”true”]
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Stockdio

Hi, we’re not sure what you mean by Currencies List index. If you want to have a list of supported currencies, please visit https://stockdio.com/currencies/. You can use currency pairs for most of the currencies in the list, such as EUR/USD or USD/GBP.
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Stockdio

Thank you for the opportunity. It would help a lot if our developers could take a direct look at the error themselves. We understand that your site crashes as soon as you activate the plugin, so we would have to coordinate the time in which you activate it, so our developers can quickly review the details.

If you don’t mind, please contact us by email to info at stockdio dot com and we will coordinate further details.
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Stockdio