stewartmagrath

Yes, I’m using Chrome.

Hi,
My original issue was resolved via an update but I have it back again. This time I can get rid of it by disabling Elementor, so I’m guessing that’s where the issue is.
Best regards

OK, this is weird.

I rolled back to WP 5.5 and the “changes may not be saved” prompt went away. However, my CPTUI custom posts with image media in that were created before the upgrade to 5.6 show OK in the Elementor single Post / Gallery widget. However, the images in posts created after the upgrade to 5.6, and any I create now on 5.5, do not show up in either Elementor back end or front end. If I delete images from the older posts, the images go from the CPTUI post (WP Block or traditional) but still show up in Elementor and at the front end! I’s as if there’s some weird caching going on. I have cleared every cache I can think of, and the situation persists for days.

I can change text in the post but the front end and Elementor images in CPTUI posts are stuck at whatever they were pre upgrade. If it’s caching, it’s only affecting images.

Any ideas on that?

• This reply was modified 3 years, 9 months ago by stewartmagrath.
• This reply was modified 3 years, 9 months ago by stewartmagrath.
• This reply was modified 3 years, 9 months ago by stewartmagrath.
• This reply was modified 3 years, 9 months ago by stewartmagrath.

Thanks Michael, at least I can stop tearing my hair out trying to figure out what broke.

Stewart.

Thaks Paul, I’ll try rolling back.

@michael I resolved the video issue, that was unrelated. The issue with Post changes not saving persists on the current WP version. Non-CPTUI Posts are unaffected. All CPTUI posts present the same issue.

As this is the only place you seem to respond – I’ve discovered that you’ve changed something in the Pro version – you’ve defaulted files to be muted. If I set the mute button to be hidden, which mine have been, the file is muted by default but can’t be unmuted! If you set the mute button to be visible, it can be unmuted. This has affected every one of the files on my site.

FIX YOUR PLAYER OR REFUND!

I’ve emaied you again and tried to Skype you and got absolutely no response. The player has now broken completely – it plays but with no sound. The mute button is omitted from my players, so I haven’t muted them. I’ve unloaded, deleted and reinstalled the player, disabled other plugins but the problem is still there. It it fundamentally not fit for purpose at the moment and my clients cannot hear the samples on the site.

You last contacted me on 31st October and gave very good support. Since then I have sent you emails on 15th, 17th December and 2nd Jan with no response. My clients are unable to download files from Chrome and this is causing pain to my business. Happy to Skype. today or reply to my emails.

Best regards
Stewart.