stevendebeer

Hi @emgweb,

Thank you so much for getting in touch, we really appreciate your time.

There are currently only two animations for markers within the plugin which you can test when editing a marker by enabling one of the two animations.

Unfortunately, custom marker icons are not supported in the basic version so feel free to get in touch with us directly on our website for more information.

Hi @ironhead3,

Thank you so much for getting back to me.

From the image attached, it seems that the Open Layers map tiles are not loading on and instead producing a 404 error.

A 404 error generally means it is unable to locate that element or image in this case.

Might I kindly ask you please get in touch with us directly via our website so that one of our developers may take a closer look?

Hi @joepvvisser,

Thank you so much for getting in touch.

By start location, could I kindly ask you to clarify? Do you mean to perhaps adjust the map view to a specific point?

If so you should simply need to drag the map to the required placement and Save the Map.

if you are referring to the Store Locator or any Pro features, kindly get in touch with us directly via our website.

Hi @ironhead3,

Thank you so much for getting in touch.

Might I kindly ask to to temporarily reactive RocketLazyLoad and then confirm if the map loads for?

I look forward to hearing back from you.

Hi @getjoel,

Thank you so much for getting in touch.

Any API keys created under your Google Console account should live in /apis/credentials page.

With that said, please do get in touch with us directly via our website as perhaps we may be able to further help step you through this process or help determine what might be occurring.

Hi @rmandegro,

Thank you so much for getting in touch.

Unfortunately, due to references to the Pro add-on, could I kindly ask you to get in touch with us directly via our website?

Unfortunately, these forums are reserved for support to users of our base plugin only, meaning we are not allowed to provide any Premium support here, as per the www.remarpro.com guidelines.

Please note, this topic will be marked as resolved as it is related to our Premium add-on which we do not provide support for via these forums as mentioned above.

Hi @tymonello,

Thank you so much for getting in touch.

Could I kindly ask you to get in touch with us directly via our website? If possible, please kindly provide us with the PHP error logs and a website link, these can be acquired via your hosting provider or directly from your website directory via FTP.

One of our developers will be more than happy to take a closer look in order to help determine what issue might be occurring.

We look forward to hearing from you.

Hi @vanvlietwebdesign,

If you kindly Google WP Go Maps, simply navigate to our Support page and kindly submit a ticket there.

This will then come instantly through to our support desk to an open developer. ??

Hi @vanvlietwebdesign,

My sincerest apologies.

We would kindly need to take a closer look into this issue as you mentioned this is a backend issue.

If I could kindly ask you to please get in touch with us directly, one of our developers would be happy to go through a few steps in order to debug this issue further in order to to have this corrected as there is a few things we will need to take a look at such as the PHP error logs and so forth.

Again, my sincerest apologies.

Hi @vanvlietwebdesign,

Thank you so much for getting back to me.

You are correct, Mondays tend to be the busiest support days so I humbly apologize. ??

What I meant to say was that the WooCommerce integration is a Pro feature and as such if you wouldn’t mind please get in touch with us directly via our website?

Unfortunately, we are not allowed to provide any support for our premium plugins on these forums.

You are welcome to address the ticket to me as I am always eager to assist.

I look forward to hearing from you!

Hi @michik1712,

Thank you for taking the time to get in touch, we do appreciate your time.

Unfortunately, these forums are reserved for support to users of our base plugin only, meaning we are not allowed to provide any Premium support here, as per the www.remarpro.com guidelines.

As your issue has mentions of our Pro add-on, I will need to ask you to reach out to us on our website instead and one of our support agents will gladly assist you with your question or request as soon as possible.

Please note, this topic will be marked as resolved as it is related to our Premium add-on which we do not provide support for via these forums as mentioned above.

Hi @prokops,

Thank you for taking the time to get in touch, we do appreciate your time.

Unfortunately, these forums are reserved for support to users of our base plugin only, meaning we are not allowed to provide any Premium support here, as per the www.remarpro.com guidelines.

As your question has mentions of our Lifetime License package, I will need to ask you to reach out to us on our website instead and one of our support agents will gladly assist you with your question or request as soon as possible.

Please note, this topic will be marked as resolved as it is related to our Premium add-on which we do not provide support for via these forums as mentioned above.

Hi @arjappa,

Thank you so much for getting in touch.

Unfortunately, you cannot change the marker icon in the basic version of WP Go Maps.

Please get in touch with us directly via our website for any further information on this.

Hi @bellatl2000,

Thank you so much for getting in touch, we really appreciate your time.

Unfortunately, due to references of Pro add-on, this thread would be considered a premium support question. We cannot discuss Pro features or issues as per the www.remarpro.com support guidelines, these forums are reserved for the base plugin and its features only, meaning we are not allowed to provide any support for the Pro add-on here.

Might I kindly suggest getting in touch via our website where one of our agents will be more than happy to assist with this question?

Note: This support query will be marked as resolved as it pertains to our Pro add-on, under the www.remarpro.com guidelines, no premium support is allowed via these forums.

Hi @wayap,

Thank you so much for getting in touch.

The basic version of WP Go Maps does not allow for Titles or descriptions and instead only displays the address.

Might I kindly suggest getting in touch via our website where one of our agents will be more than happy to assist with this question?

Note: This support query will be marked as resolved as it pertains to our Pro add-on, under the www.remarpro.com guidelines, no premium support is allowed via these forums.