stephanieliy

Hi @bobdobbs,
I’m not able to work with your local site, typically I would need a live site where the issue is replicable to do some digging.

For now, I started by spinning up a sandbox to see if I could get the same error you did, but so far I haven’t been able to replicate it. If you can send along some precise steps for me to follow, I can give this another look. I’ll need to know exactly what you are doing to see if I can get the same error to pop.

Outside of that, I have some best-guesses:
Issues like this one are often related to cache, Javascript minification/merging, or a conflict either between GiveWP and your theme or another plugin. One good place to look would be the optimizer plugin you are running. If you’d like to run a conflict check, we have a fantastic tutorial for that here: https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

Give this a look and let me know what you find. I’m happy to keep digging if you have some steps to replicate, otherwise try checking for a conflict and let me know how things go. I’m happy to help with any questions you have along the way.

Hi @diaboliquedolphins,
It’s been a bit since I’ve heard back, and I know translation work can need a little extra time. I’m marking this as resolved for now, but if you have any questions you can send them along right here and I’ll be happy to give things a look. Have a great day!

Hi @chadwilliams,
It looks like we have things rolling along for now, so I’ll mark this as resolved. If you have more questions or bump into any other issues, you can send along a new ticket and I’ll be happy to hop in for a look. Have a great day!

Hi @julianrush,
Glad you reached out. You are on the right track, those fields are coming in directly from the payment gateway, and GiveWP doesn’t have a way to make changes like the ones you are looking for. You may want to consider giving this a go using the 3.0 beta plugin on a test or staging site only, and then sharing some feedback there as well. This has been a feature request for other payment gateways, so your feedback there would be a great way to share what you’d like to be able to do.

Outside of that, your best bet will be to reach out to the payment gateway. Some folks have had success with various gateways from that side of things, but that depends based on the gateway.

I’ll go ahead and mark this as resolved for now, but if you do have other questions about this you can send them along here and I’ll hop right back in.

Hi @bobdobbs,
Glad you reached out. I’m going to need a little more information to get started:

First, send along your system information. You can do this by navigating to Donations > Tools > System Info (tab) and clicking the button to “Get System Report” and copy/paste that into your reply here.

I’ll also need the URL to your donation form.

Once I have a bit more context, I should be able to hop right in!

Hi @diaboliquedolphins,
Glad you reached out. GiveWP has some documentation about translation that I think would be a great resource to get started: https://givewp.com/documentation/resources/translating-give/

And one of our top recommended tools (for free!!) is Loco Translate. It’s user friendly and allows you to make translations based on strings you can search: https://givewp.com/documentation/resources/translating-give/translating-givewp-with-loco-translate/. It’s a much easier solution than picking through the files, and doesn’t have any cost associated with it.

Give this a look and let me know if it might be a good fit. If not, we’ll get you headed in the right direction. Keep me posted with any questions you may have along the way, I’m happy to help.

Hi @chadwilliams,
Very glad to hear that helped!

When I check your Donor Dashboard (I’ve popped in on it a handful of times since you mentioned the issue is sporadic), I’m always able to see it without an issue, everything looks great. Intermittent issues can definitely be tricky to track down because they aren’t consistent (it drives me bananas, too!). I would recommend keeping an eye here and if the issue becomes something reliably replicable send us a message and we can hop in for a look.

You are asking some really great “why’s” about Cloudflare’s behavior, and I’m not 100% certain about the answers to those. I know the steps to fix the trouble when I see it, and I could give you some best-guesses, but I suspect the answers to your questions would be best found with Cloudflare’s support team. I’d be very interested to hear what they say if you happen to reach out to them, and you are welcome to share that here if you’d like.

Keep me posted if you have any other questions about this, I’m happy to help.

Hi @beatrizgonher,
It’s been a bit since I’ve heard back, so I’m marking this as resolved for now. If you still have questions or would like to share more details with me, you can send them along here and I’ll hop back in for a look. Have a great day!

Hi @chadwilliams,
Glad you reached out. I see you also opened a ticket with us via the contact form, so we’ll be following up there as well.

I know you mentioned implementing exclusions and disabling your CDN, but when I view the form I can see Cloudflare and Rocket Loader running, and they are working a little too aggressively here: https://imgur.com/lRm19TV

Rocket Loader can prevent GiveWP Multi-Step and Classic form templates and the Donor Dashboard from working because they load through an iframe.

Try disabling Rocket Loader in the Cloudflare settings to see if that fixes the issue.

That’s not a long terms solution because you want Rocket Loader for the rest of the site, so I have some tips that might help.

Cloudflare offers a way to exclude certain scripts from Rocket Loader: https://support.cloudflare.com/hc/en-us/articles/200168056-How-can-I-have-Rocket-Loader-ignore-specific-JavaScripts-
Unfortunately, those cannot be applied to our forms without custom coding.

The next best option is to create a Page Rule: https://support.cloudflare.com/hc/en-us/articles/218411427
The page rule would look something like this:
yoursite.com/*?giveDonationFormInIframe=1
yoursite.com/*?give-embed=donor-dashboard

This way it will exclude all GiveWP forms.

If this doesn’t get you going, let’s try disabling those solutions so I can view the form without Rocket Loader and Cloudflare in the mix. That may help point me in the right direction.

If you have questions in the meantime, I’m happy to help.

Hi @beatrizgonher,
Glad you reached out. Could you share some details about the issues you are seeing? If it helps, you can send along screenshots and/or a screencast using a free tool like Loom.com to help illustrate what you are seeing. The more detail you can share, the better, I can hop in and run some tests.

If you could also send along your system information, that would be a big help as well. You can do this by navigating to Donations > Tools > System Info (tab) and clicking the button to “Get System Report” and copy/paste that into your reply here.

Let me know if you have other questions about this in the meantime, I’m happy to help.

Hi @cybersix,
Thanks for sending along those images. I’ve run another series of tests, but I just can’t replicate the issue you are seeing. In all my testing, the {receipt_id} tag populates a number. I’ve run this both through my own test site and several sandboxes, and that tag continues to function as expected: https://imgur.com/UO5R7fx

The Payment ID functions in a similar way, providing an id number for donors, although I know you were looking for something more detailed.

The issue has to be replicable in order for me to troubleshoot it, without that, I’m relatively stuck. Because I can’t move forward at the moment, I’ll need to mark this as resolved. If you come across additional information that might help, you are always welcome to create a new ticket or to respond to this ticket and I’ll hop right back in.

Hi @jihadkawum,
I’ll go ahead and mark this as resolved, but if you still have questions you can send them along here and I’ll be happy to give things a look. Have a great day!

Hi @rudirodolfo,
It’s been a bit since I’ve heard back, and I know troubleshooting can take a little extra time. I’m marking this as resolved for now, but if you still have questions you can send them along here and I’ll be happy to hop right back in. Have a great day!

Hi @scarlett-jo,
It’s been a bit since I’ve heard back, and I know troubleshooting can need a little extra time. I’m marking this as resolved for now, but if you still have questions you can send them along here and I’ll be happy to hop back in.

Hi @sshahid12,
It’s been a bit since I’ve heard back, feel free to send along some details at your earliest convenience and I’ll hop right back in. I’m marking this as resolved for now, but I’m happy to help if you need anything. Have a great day!