stephanextragroup

It somehow rectified itself. Sorry for the traffic.

Do not get the plugin. It is still not working. No response from support. No information given. It does not crash the site any more but any popups you create cannot be edited. The editor window just comes up blank. As much as I liked this plugin at the beginning for its carefully crafted UI and seamless integration with DIVI, I recommend you look elsewehere. This has been broken for too long.

[Edit] So I installed the update (3.0.5) and the site does not crash any more but as soon as I start editing my popups and click on the little gear icon to edit text, the Divi Editor comes up blank and everything disappears. So, it continues to be unusable.

The textarea height is optional, BTW. You can leave that out if you want the default height.

This will put the reply area on top:

#wpas-mb-replies > .inside{
	display: flex !important;
	flex-flow: column-reverse;
}

#wpas_admin_tabs_after_reply_wysiwyg_reply_form{
	display:block !important;
}

textarea#wpas_reply{
	height:200px;
}

.wpas-table-replies tbody{
	display: flex;
	flex-direction: column-reverse
}

.wpas-table-replies > colgroup > .col2{
	width: unset;
}

guys, I think there is a problem currently with user roles. I am having the same issue: only admins can edit tickets. @yeisonbp can you confirm that this is a bug? Is it with WordPress or is it an AS bug?
Thanks for letting us know!

@yeisonbp I got another canned response today from a colleague of yours. I put in a bug about user roles not being allowed to edit tickets (only Admins can edit tickets, currently). First, I got a canned response explaining how to edit user roles. I obviously know that and it was clear from my question that I knew. Then, your colleague apparently noticed his mistake and sent another message, explaining that this was a WordPress bug and that we can only wait until WordPress resolved this bug.

I very much doubt that this is a WordPress bug. User roles are at the heart of WordPress. Besides, we use other plugins that rely heavily on user roles. None of these have problems. There was no link to the bug or any further explanation so, it very much looks like this is a problem with AS. Furthermore, I fear that this bug is not being addressed because of the nature of your colleague’s answer.

Maybe this makes my frustration clear and hopefully my explanation can help you improve your own support

• This reply was modified 3 years, 11 months ago by stephanextragroup.

“You can not have more than 4 tickets open at the same time (you currently have 4 open tickets). Please close your tickets before opening a new one.”

The steps to reproduce the issue are: “click on the attachment”.
If it is an image, I want it to open in the lightbox.
I did some more digging and I think the reason for lightbox failing to recognize the attachment as an eligible file for preview is the way the link works. You are not creating a link to an actual file. The link looks like this:

https://website.de/?wpas-attachment=3639

I think this is why. Currently, when you click the image, you get a new tab in your browser, which feels a little odd.
Well I guess this is the answer. I don’t suppose I can reasonably expect you guys to reformat these links. Maybe you can create your own lightbox. It’s a feature request, then.

Yeison, you seem to take the time to reply to bad reviews but not for supporting your customers.

• We as your customers are limited to 4 open tickets
• Replies are often canned responses (great feature but please use resonsibly).
• Reading your answers, it was obvious that you did not take the time to read and understand our support requests properly a lot of the time.
• Support requests often do not receive a reply within even 48 hours.

I will say that you seem to be trying to improve your replies of late and I want to thank you for it. I will consider rewriting my review once we have finished setting up Awesome Support on our website.
This has been a mixed bag for us because we *really like* your plugin and we would even recommend it despite the very poor support that we have received, not just from yourself but also your other colleagues.
I did not rate you one star but neither did I give 5 stars. So, I think I am being fair, considering our experience so far.

Found it. There’s an option is CF settings. Sorry about the traffic.

• This reply was modified 3 years, 11 months ago by stephanextragroup.

Alternatively, is there a way to colour-code the background of faqs depending on their category? I seem to be allowed to do it for custom FAQs but not categories of standard FAQs.

Thanks, good to know!

@yeisonbp you seem to spend an inordinate amount of time replying to bad reviews and complaints on this forum yet you swat our sincere requests for help with canned responses and you clearly do not take the time to read our support tickets. Why is this? How can someone who develops a support plugin give such poor tech support?
I really wish you could improve this situation as I don’t want to look elsewhere because I actually like what you guys have done. My colleague and I even registered with PO to help translate AS into German. But when that did not work either we got another canned response to go ahead and register with PO. It’s almost comical. As if you are going out of your way to annoy your customers.