stendig

An update on my previous message. There are actually two problems:

Problem 1: When a customer’s payment is rejected for a valid reason (for example, the CSV is wrong, of they fail 3D authentication), they are shown the error message “Missing revolut_public_id parameter”. This is not user friendly. In these instances, the failed payment is recorded in the Merchant account.

Problem 2: Sometimes, a valid card payment fails before reaching authentication. Again, the customer is shown the error message “Missing revolut_public_id parameter”. This time the failed payment is not recorded on the Revolut Merchant account side — however, there is record of the failed payment on the WooCommerce side. It appears random when this happens. In tests I’ve conducted, I’ve had this failure happen on a card, and then a few minutes later for it to work fine in placing an order.

We’ve had multiple customers complain about Problem 2. It’s impacting our business, and it seems impossible to get decent support from the Revolut team. I got in touch with them via their support function, and was told that they had successfully placed a test order earlier, so everything was working fine. As is clear from the above, the problem is not that it is impossible to place an order. It’s that 1. payment fail messages are not user friendly and 2. payments regularly fail for no reason.

For us, payments are going through. However, when card details are entered incorrectly, then “Missing revolut_public_id parameter” appears as an error message. This needs to be made something more customer-friendly — like “Your payment has failed”.

@rooss are you seeing this message for all payments?

Thank you. That was very stupid of me!

What about the search field not working? Is this a general problem, or just on my installation?

I thought it might help to create a video of the issue, and send you the CSV file that I’m using. Here’s a video of the issue:

https://www.loom.com/share/b324e23a3d1943f4940a9ea3996e7b8e

Here’s the CSV:
https://we.tl/t-Bs00BUNowp

Please note that in addition to the problems I’m having with the CSV upload, the search box on the shipping provider page is also not working for me.

Thanks in advance for your help.

I’ve tried that. Your support team aren’t empowered to help in any way. You have speak to a different person each time, and each time they need to try to get up to speed on the case. All the say is “it’s been looked at”, then come back with some basic question about what the problem is. It’s exhausting.

The problem is explained clearly in the post above, with a screenshot. I’m happy to correspond directly with your developers if you can give me an email to do so?

Thanks for getting back to me, Ben. I’m was using the hello elementor theme. I switched from that to WP Ocean, and now it seems to be working fine. Thank you.

Thank you very much

Thanks for your reply. So to handle transactional emails from a WooCommerce store, I would need to install the WooCommerce add on that you linked to?
Thank you