StefConnerMusic

SOLVED! I am adding the details here, in case it’s ever useful for someone else. There was an extra space in the functions.php file, from where I’d added then deleted some code. It was causing havoc.

Thanks again. I didn’t understand the thing about renaming a directory, but I deactivated all the plugins and the problem remained. I think the problem is bigger than plugins! There’s no point me looking at the error log – I have no hope of understanding. My whole business is disrupted and I’m absolutely desperate for help.

Thanks so much for the reply @threadi! And sorry not to respond until now. I didn’t get a notification.

I can do very little with my site now, including (it would appear) checking whether hosting storage is full – that information just won’t load.

Site Health suggests deleting inactive plugins (I am trying but get error messages, .e.g, ‘Deletion failed: {“success”:true,”data”:{“delete”:”plugin”,”slug”:”easy-digital-downloads”,”plugin”:”easy-digital-downloads\/easy-digital-downloads.php”,”pluginName”:”Easy Digital Downloads”}}’); and removing inactive themes (but there seems to be no way to do this).

It also says that I should use a ‘persistent object cache’ and that jetpack_sync_full_cron is ‘late to run.’

The error log isn’t something I have any hope of extracting useful information from, but I can share it, if that helps?

I’m getting a bit desperate and panicky!

• This reply was modified 1 year, 3 months ago by StefConnerMusic.

New info: it occurred to me that this could be something applying to all changes on the site (not just plugins), and indeed it is. I just tried updating a page, and the same thing happened. When I clicked ‘update’, I got a blank page. But when I navigated to the same page via its URL, I found that the updates had worked.

• This reply was modified 1 year, 3 months ago by StefConnerMusic.

Thanks again Jen,

I’ve realised the problem (and that I’ve posted this in the wrong place – so sorry!). I think at some point I was using a Jetpack Mailing List widget, but actually the one that stopped working was a Mailchimp one that has been discontinued. I don’t think Jetpack has a widget that I can use for this (not sure how the popup one works, but I don’t see how it would function in a footer). It seems people only want popups nowadays, but as a user I find them so off-putting I just leave websites. Maybe it’s just me! Thanks again for your help and sorry to post in the wrong forum!

S

Hi Jen! Thank you so so much for responding. I’m going nuts trying to figure this out.

No, the popup was just something I put in place whilst trying to figure out how to get my footer widget back.

There should indeed be a Jetpack Subscriptions widget in the footer (it’s not there right now because I was in the process of trying to replace it with a URL for a signup page).

I’ve re-added the widget over and over. I’m using Chrome. I’m so grateful for your help!

Stef

Thank you! I sent my details via the form. ??

s

Thanks! I tried it again just now and the problem is still there. Will you let me know what I need to do?