StatCounter

Hello DutchMan0,

We know that adding a snippet of code to their website is considered a difficult step by a lot our members. So we spend a lot of time making the process of installing code as easy as possible. That’s why we have detailed install guides for over 70 platforms https://statcounter.com/install-guides/

You are not forced to use the statcounter wordpress plugin. Simply log into your account, click the cog icon beside your project name, then click “reinstall code”.

It will auto detect that you are using wordpress and give you the very simple, easy to follow instructions to get the job done. These instructions are for the plugin, as that is what most people find the easiest.

If you would just like to add a snippet of code yourself, simply click “Default Installation Guide” to get the code.

If you need any more help let us know.

That’s very strange. Can you get in touch with support and we’ll arrange a zoom call to live debug this.

https://statcounter.com/support/contact/

Yeah https://statcounter.com/about/contact/

What’s your website?

Login to your account.

Click your project name.

From the left menu choose “project config” -> “Customise counter”

Choose visible counter and then go to the “starting count” tab.

Download tracking is enabled by default.

Simply go to Activity -> Download Activity in the left menu.

This should be fixed now. Please see here for more info: https://statcounter.com/support/faq/341-missing-traffic-data-over-the-weekend/

Thank you so much Brianne – we’re delighted to be able to provide you with all your stats!

It’s working on the latest version.

It’s often an issue with a theme. Could you switch to a default theme to confirm the theme issue?

If possible, turning on php errors normally gives the answer straight away.

If you’d like to get in touch through support https://statcounter.com/support/contact/ we can look into your specific situation in a bit more depth.

Hello,

What URL are you on when you get this question?

I don’t get that question when I follow these steps.

Log into your StatCounter account at https://statcounter.com/

Click the wrench icon beside your project name

Click security code

Enter password to confirm security code change and click the button.

Hello,

Log into your wordpress admin area.

Click Settings and then StatCounter from the left menu.

Untick the option for “Force invisibility” and then click “Update Options”.

A StatCounter button should then appear on your site.

Finally you can modify this button to display a counter here

https://statcounter.com/p8468034/counter/

Hi Steve,

We’ll need access to your wordpress installation to debug this further.

Can you log into your StatCounter account and then send us a ticket at

https://statcounter.com/support/tickets/

I can’t see any issue with the demo stats. The referring links are showing. However there is one visitor to the demo stats who has disabled sending referring links. Perhaps you are referring to that? If a visitor has set their browser not to send referring info then unfortunately it can’t be collected.

If you’d like to contact support about this issue we would be happy to investigate this for you further.

https://statcounter.com/support/tickets/

You can decide for yourself – the stats demo here: https://statcounter.com/demo/

No problem.