stardaug

Thanks for the reply. I was hoping to test in sandbox mode first. Are you working on a fix?

Cheers.

I should also add that I tried to submit a support ticket through your website form but it doesn’t work. Clicking submit does nothing.

OK this is crazy. For anyone reading this DO NOT give Optin Monster your credit card details. They charge you even when you have your account set to not be charged. I am now on day 3 of trying to get a refund and nothing yet. They hide and won’t provide email contact or phone. Steer clear of this plugin!

• This reply was modified 1 year ago by stardaug.
• This reply was modified 1 year ago by stardaug.

I dont think you are reading or understanding. If I click those links or try to go to support on your site it redirects me back to this forum!! I don’t have time to keep playing games. What is your email or support phone so I can talk to someone directly and get a refund. I should not have been charged seeing I had it set to pause and not auto enroll me.

the link to contact you goes to this forum! What is your email? This is basic info that should be accessible on your site.

Its a nice theme but doesn’t seem to be supported. I asked the dev a question as well and no reply. Difficult to purchase when you can’t even get a simple reply from the dev.

I wasn’t aware this was resolved? You should have inquired again not mark it resolved when it wasn’t. I am a very busy person and don’t have time to do your technical support investigation as well. For now the problem still exists and no updates have fixed it.

• This reply was modified 1 year, 11 months ago by stardaug.

Hi Bruce – I finally figured it out myself. It was quite a mess. This Jetpack requirement and wordpress .com requirement really was quite the ordeal. I’ve been using Vaultpress the past few years and it was easy to setup. Now not so much. I was also surprised that I could not contact support without being signed in which was part of the account problem. So I was completely stuck having paid already. Not a good way to run things.

No products display once the xml is uploaded. No warnings or errors either. I uninstalled this and am tried a different one. The xml file that the other plugin generated when I uploaded it displayed the products in google merchant. But had errors. lol. Can’t win it seems. May end up doing this manually.

Thanks so much for the help. I will try that. Thank you.

@bartj Its working, ver 2.31.2! Now that my hosting provider enabled the mime_content_type function its sending emails again. Does this help your end with debugging?

@bartj – OK my hosting enabled the mime_content_type function. Did you want me to test with latest version or still 2.30.1 ?

Thanks.

@bartj I looked on your site for ver 2.30.2 but its not listed. Only 2.30.1 is.

I am waiting to hear back from my hosting. They are pretty quick for the most part. Will see what they say.

Thanks for helping to try and figure this out.

@bartj Hi – there were no errors showing in 2.30.0 when I reverted back to it. I updated again (yesterday) to latest version and the emails stopped sending again. Had clients mentioning they did not receive the emails. I’ve reverted back to 2.30.0 now again so things work. I will inquire about with my hosting about the mime_content_type function. Would this not still be part of 2.30.0 though? Or is it new in 2.31.2? I don’t understand why 2.30.0 works and 2.31.2 does not. Odd.

Thanks.

Hi – I can’t disable all of the plugins that would be a small nightmare to do and then get back up and running. I can tell you there are errors in Woocommerce fatal logs. Here’s a link to the logs: https://www.amazon.ca/clouddrive/share/PAlRQ7i7nTz7QD6kQ7XlFIBHAOh9tbYZUmfnR8E69rq

Ver 2.30.0 has been working fine. Emails are sent upon purchases.

Thanks for helping!