Spongejohn

Thanks again for the quick response. I have now disabled the alternative payment methods. For some reason I missed this field when overlooking the settings. Thanks!

Unfortunately for me these payment methods were the reason for switching from PayPal standard to this one. The fact that this plug-in doesn’t support form validations in custom fields I took for granted, despite the extra work it caused.

I’m also not sure if this can all to blamed on the client side. Given the amount of orders I have, it just feels like too many gone wrong (another one last night) in the past 1,5 weeks. Especially because I didn’t have any of these issues for at least 6 months. I’ll see what information I can gather from the logs and do some tests myself as well to see if I can reproduce the issue.

Lastly, if there was one feature I’d like to add is that as a merchant I would like to be able to manually capture that payment without order. Because that way I can actually help the customer. Now I have angry customers who think I’ve taken their money. Even though the money will be returned, it takes too long. Their trust in the site is gone and they will not come back. And basically there is nothing I can do, except for offering the digital product they think they’ve bought for free (since the money is refunded). I wouldn’t mind this as a premium feature either.

Thanks again for your help and information, it’s much appreciated.

Thank you for your quick and informative response Joost. I can confirm that one of the two clients has received their money back.

In the mean time though I have another two of these cases when there is a payment made and no order in the system. So I believe the root cause is still there. I’ve had no issues like this since June last year and all of a sudden 4 in one week.

For a temporary short term solution: Is there a way to disable these localized payment methods?

For a longer term solution: I don’t know what it means when webhooks are not registered. Is there a way how I can simulate/test that particular scenario on my acceptance/sandbox environment?

When I simulate successful iDeal payments, they all seems to work fine too.

• This reply was modified 1 year, 9 months ago by Spongejohn.