spannn1981

Having made the suggested change above , after receiving some orders this evening, it seems the “pending payment” issue only occurs when customers are using a coupon code. Are there any thoughts about this please?

Thanks for the promp guidance Geoff. Appreciated. I’ll give that a try.

Regards

Nick

Tagging for follow ups by email

I put my web site live yesterday and this issue occurred for my very first card paying customer. Please advise

@lawrenceowen further to the above. When I couldn’t get the printer to print an order I changed the Cipher Suites Encryption level to medium. Setting this back to medium + high appears to have caused the printer to reappear. I do however still have my original issue of orders not printing. The printer status is below:

Version 2.0.2
Printer Information
Name: 00:11:62:1c:0d:c5 - Rename
Poll Interval: 1
Connectivity: Connected
ASB Status Code: 29 a 0 0 0 0 0 0 0 0 0 0
HTTP Status Code: 200 OK
Last Communication: Wed 24 Mar 21 - 12:41:22
Printer Identification
MAC Address: 00:11:62:1C:0D:C5
IP Address: 86.161.158.196
Interface
Client Type: Star mC-Print2
Client Version: 3.3
Supported Encodings
application/vnd.star.starprnt
application/vnd.star.starprntcore
text/plain
image/vnd.star.png
image/png
application/octet-stream
Printer Queue
No items found in printer queue.
Printed Order History
No printed previous orders have been logged.
Delete Printer
You cannot delete the printer whilst it is connected

@lawrenceowen thanks for the reply. I think you’re doing a great job supporting us all by the way!!!

I can connect to the printer locally and it also appears ‘online’ in Star Micronics Cloud. The printer is an mC-Print model and the firmware is v3.3.

The Polling time is set to 1 in the CloudPRNT feature and the URL setting is correct.

I have noticed that there is no folder in the wp-content directory. Could this be the issue? How do I correct it please as removing and reinstalling the plugin doesn’t appear to do anything.

Many thanks

Laurence,

Apologies, I’ve been experiencing this same issue but my star-cloudprnt folder does exist. Also, in my frustration, I’ve now deleted the printer from within wordpress (in an attempt to get this working by adding it again) and it’s completely disappeared.

Your support / guidance here would be appreciated please. You’re doing a great job by the way.