spaceskat

HI @xue28,

Thanks for replying back.

It is the Elementor Pro that is causing the issue. Support also says I have to reach to woocommerce. This is their advice:
“After checking your site and checking the functions of the feature. It seems the setup of “Thank you” couldn’t read after checkout. This could be the code conflict from Woocommerce.”

See another new loom video I made: https://www.loom.com/share/e90b4d1e5a3f4267b680ace8666acdb0

Below is the status report:

WordPress Environment

WordPress address (URL): https://www.scattersoilsusa.com
Site address (URL): https://www.scattersoilsusa.com
WC Version: 7.5.1
REST API Version: ?</img> 7.5.1
WC Blocks Version: ?</img> 9.6.6
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 32 MB
PHP Time Limit: 300
PHP Max Input Vars: 2000
cURL Version: 7.88.0
OpenSSL/1.1.1t

SUHOSIN Installed: –
MySQL Version: 5.7.41
Max Upload Size: 20 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 7.5.1
WC Database Prefix: bmsfa_
Total Database Size: 172.93MB
Database Data Size: 165.98MB
Database Index Size: 6.95MB
bmsfa_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
bmsfa_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
bmsfa_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
bmsfa_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
bmsfa_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_actionscheduler_actions: Data: 2.02MB + Index: 0.61MB + Engine InnoDB
bmsfa_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_actionscheduler_logs: Data: 1.02MB + Index: 0.36MB + Engine InnoDB
bmsfa_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
bmsfa_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
bmsfa_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
bmsfa_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
bmsfa_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
bmsfa_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
bmsfa_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_jet_appointments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_jet_appointments_excluded: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_jet_appointments_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_jet_post_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_jet_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_jet_review_comments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_jet_review_guests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_jet_review_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_jet_review_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_jet_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_loginizer_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_options: Data: 14.02MB + Index: 0.27MB + Engine InnoDB
bmsfa_postmeta: Data: 120.48MB + Index: 2.83MB + Engine InnoDB
bmsfa_posts: Data: 26.52MB + Index: 0.44MB + Engine InnoDB
bmsfa_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
bmsfa_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_usermeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
bmsfa_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
bmsfa_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
bmsfa_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
bmsfa_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
bmsfa_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bmsfa_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
bmsfa_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bmsfa_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bmsfa_wpr_rocket_cache: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
bmsfa_wpr_rucss_used_css: Data: 0.02MB + Index: 0.09MB + Engine InnoDB

Post Type Counts

acf-field: 1
acf-field-group: 1
attachment: 968
customize_changeset: 19
custom_css: 1
elementor_library: 14
envato_tk_import: 1
jet-page-template: 1
jet-smart-filters: 4
jet-theme-core: 1
jet-woo-builder: 10
nav_menu_item: 17
page: 17
post: 11
product: 52
product_variation: 316
revision: 1857
seedprod: 1
shop_coupon: 2
shop_order: 37
shop_order_refund: 6
wpcode: 2
wp_global_styles: 1

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

Active Plugins (32)

Gravity Forms: by Gravity Forms – 2.7.3
Advanced Custom Fields PRO: by WP Engine – 6.0.7
Akismet Anti-Spam: by Automattic – 5.1
Astra Pro: by Brainstorm Force – 4.0.1
Premium Starter Templates: by Brainstorm Force – 3.1.27
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.7
Crocoblock Wizard: by Crocoblock – 1.2.8
Elementor Pro: by Elementor.com – 3.11.7
Elementor: by Elementor.com – 3.11.5
ElementsKit Lite: by Wpmet – 2.8.5
Envato Elements: by Envato – 2.0.11
WPCode Lite: by WPCode – 2.0.8.1
Jetpack: by Automattic – 11.9.1
Loginizer: by Softaculous – 1.7.7
Mailchimp for WooCommerce: by Mailchimp – 2.8.1
Rank Math SEO PRO: by Rank Math – 3.0.29
Rank Math SEO: by Rank Math – 1.0.110.2
Skyboot Custom Icons for Elementor - Elementor Icons library: by Skybootstrap – 1.0.5
Ultimate Addons for Elementor: by Brainstorm Force – 1.36.14
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.3

Velvet Blues Update URLs: by VelvetBlues.com – 3.2.10
Premmerce Permalink Manager for WooCommerce: by Premmerce – 2.3.8
WooCommerce Payments: by Automattic – 5.6.2
WooCommerce PayPal Payments: by WooCommerce – 2.0.3
WooCommerce Shipping & Tax: by WooCommerce – 2.2.4
WooCommerce UPS Shipping: by WooCommerce – 3.4.1
WooCommerce - ShipStation Integration: by WooCommerce – 4.3.2
Tax Exempt for WooCommerce: by Addify – 1.5.5
WooCommerce: by Automattic – 7.5.1
WP Rocket: by WP Media – 3.12.6.1
Smush: by WPMU DEV – 3.12.6
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.8.2

Inactive Plugins (17)

JetBlocks For Elementor: by Crocoblock – 1.3.5
JetBlog For Elementor: by Crocoblock – 2.3.1
JetBooking: by Crocoblock – 2.6.3
JetCompareWishlist For Elementor: by Crocoblock – 1.5.4
JetElements For Elementor: by Crocoblock – 2.6.9
JetEngine: by Crocoblock – 3.1.3.1
JetEngine - dynamic tables builder: by Crocoblock – 1.0.4
JetMenu: by Crocoblock – 2.2.4
JetPopup: by Crocoblock – 2.0.0
JetProductGallery: by Crocoblock – 2.1.11
JetReviews For Elementor: by Crocoblock – 2.3.1
JetSearch: by Crocoblock – 3.0.3
JetSmartFilters: by Crocoblock – 3.1.0
JetTabs For Elementor: by Crocoblock – 2.1.21
JetThemeCore: by Crocoblock – 2.0.7
JetTricks: by Crocoblock – 1.4.3
JetWooBuilder For Elementor: by Crocoblock – 2.1.4

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?</img>
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #16 - /shop/
Cart: #17 - /cart/
Checkout: #18 - /checkout/
My account: #19 - /my-account/
Terms and conditions: ?</img> Page visibility should be public

Theme

Name: Astra
Version: 4.0.2
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?</img>

Templates

Overrides: –

WooCommerce PayPal Payments

Onboarded: ?</img>
Shop country code: US
WooCommerce currency supported: ?</img>
Advanced Card Processing available in country: ?</img>
Pay Later messaging available in country: ?</img>
Webhook status: –
Vault enabled: ?</img>
Logging enabled: ?</img>
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?</img>

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ?</img> Next scheduled: 2023-03-29 01:26:15 -04:00
Options: ?</img>
Notes: 46
Onboarding: skipped

WooCommerce Payments

Version: 5.6.2
Connected to WPCOM: Yes
Blog ID: 215393111
Account ID: acct_1MjxzVFyX5cU5AzX

Action Scheduler

Canceled: 6
Oldest: 2023-03-10 07:39:44 -0500
Newest: 2023-03-10 13:08:45 -0500

Complete: 1,933
Oldest: 2023-02-25 17:19:19 -0500
Newest: 2023-03-27 23:25:29 -0400

Failed: 8
Oldest: 2023-02-06 02:13:47 -0500
Newest: 2023-03-26 21:26:44 -0400

Pending: 2
Oldest: 2023-03-28 02:13:42 -0400
Newest: 2023-03-30 10:37:42 -0400

Status report information

Generated at: 2023-03-27 23:29:22 -04:00