Shohan Hossain Nabil - a11n

Hi @luxfix,

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thanks.

Hi @feliciadilillo,

If I understood correctly, this issue happens only with the variable products – Is that correct?

I send them on woocommerce from my Danea management system through an integration plugin called Danea Easyfatt.

Have you tried creating a variable product directly on your WooCommerce store and checking if that solves the issue?

I have also found an open issue similar to what you have described above. Could you please check and confirm if you are seeing this exact behavior reported on the issue?

We will be standing by for your response. Also, please don’t hesitate to reach out if you have any further questions; we are here to help.

Hi @cedriccharles,

To share the report privately, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi @fzoid,

Glad to hear it – thanks for letting us know!

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Thanks.

Hi @hokim147

Could you please provide us with a screenshot so that we can see what you are describing?

If you don’t already have a screenshot service installed, here are a few free options:

– https://snipboard.io
– https://skitch.com/
– https://getcloudapp.com/
– https://awesomescreenshot.com/

There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

It will be great if you could also share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

We will be standing by for your response. Also, please don’t hesitate to reach out if you have any further questions; we are here to help.

Hi @fzoid,

Looking at the error log it seems like the issue is caused by an invalid billing email address. The plugin called Fluide Checkout seems to be related to this.

You mentioned earlier that you have tried removing plugins except for WooCommerce – Did you disable every plugin or have some of the plugins activated?

If it’s the latter, I recommend carrying out a full conflict check by following the steps mentioned below:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you do not see the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Let us know how it goes.

Hello @fzoid,

Thanks for sharing your site SSR. I am not seeing anything out of the ordinary there.

As a next step, please go to WooCommerce > System Status > WooCommerce Shipping & Tax and enable debug and logging. Now, try again to generate the log.

Finally, copy the log from WP Admin > WooCommerce > Status > Logs and share it with us here.

Thanks.

Hello @bigmoxy,

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thanks.

Hi @asdesignnn,

You are welcome. Also, thank you for sharing what you did to solve the issue. This will surely help others who are having a similar issue.

Cheers!

Hi @lesterleandro1966,

Thanks for sharing the screenshot. That was really helpful.

As a next step, we will need to look at your WooCommerce Payments’ account status. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi @kubraserbest,

It’s frustrating when things don’t work like they should. I’d love to help fix that.

Could you please do the following steps that are divided into three parts?

FIRST PART:
– Navigate to https://www.facebook.com/settings?tab=business_tools&ref=settings and then look for WooCommerce Integration.
– Please click in and a popup window will appear, please scroll down and click Remove, and then confirm by clicking Remove again.

Link to image: https://d.pr/i/b20NbB

It will finally get removed completely so you can make a new integration:

Link to image: https://d.pr/i/24P3ke

SECOND PART:
– Please deactivate the plugin and then delete it:

Link to image: https://d.pr/i/51mUAW

– And then access your phpMyAdmin, we’re going to manually remove the database left over that’s not yet removed after the deletion.
– PLEASE make sure that you create a full database backup before performing this step.
– Click on wp_options table, click on Number of rows and then select the highest number to filter the data, in my case I selected 500, to ensure that at least 500 entries are displayed, and then search for wc_facebook_, once found, please select them and delete them.
Below is the screencast of the process:

Link to image: https://d.pr/i/TcWhlr

THIRD PART:
– Clear WooCommerce transient data: WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right)
– Please install Facebook for WooCommerce again, and activate it.
– Navigate to Marketing > Facebook, click Get Started.
– During the process of reconnecting back to Facebook, please make sure to unselect Instagram shopping, as from my experience, it will trigger an error “Something went wrong”, resulting in an unsuccessful setup –you can add Instagram this later:

Link to image: https://d.pr/i/6Z48pL

Please do the above steps, and let me know how it goes.

Thanks.

Hi @maps1990

Thanks for getting back to us.

the extension which you linked (Pixel Helper) confirms there is only 1 pixel indeed. Going to “Data sources” on my Business Manager indicates the existence of only 1 pixel too.

Interesting! In that case, I recommend reaching out to Facebook support for further assistance. For that, please refer to this page.

Thanks.

Hi @kbdiverservices,

Same BS response from plugin support suggesting every answer that’s its someone else’s fault but theirs…it’s NOT..it’s your fault. FIX IT. I’ve spent thousands of dollars on ad spend that goes to 404 pages. We get comments from people calling us spam or a scam because our ads lead to 404 pages.

It’s frustrating when things don’t work as they should. We’d love to take a look at your issue and help you find a way to fix all the affected products. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thanks.

Hi @chrismask,

Does this plugin work with WC Subscriptions for real or does it require silly PayPal reference transactions like the default Woocommerce PayPal plugin?

Braintree for WooCommerce Payment Gateway supports all the features of WooCommerce Subscriptions and it doesn’t require reference transactions. However, there are some requirements that you can find here.

I hope this helps. Please don’t hesitate to reach out if you have any further questions.

Thanks.

Hi @ramiit,

Regrettably, your message above does not provide us with enough information to be able to assist at the moment. if you can reply to this thread providing a detailed description of what you require assistance with and exactly what you’re experiencing we’ll be happy to offer any guidance we can.

If you need to send us some screenshots to accompany your description you can upload the screenshot to a service like https://snipboard.io/ and then share a link to the images within your next reply.

Could you also please send us a copy of your site’s System Status too? You can find this report by navigating to WooCommerce > Status on your website. Select Get system report and then Copy for support.
Once you’ve done that, can you then paste the contents of the report into your response for us?

We will be standing by for your response. Also, please don’t hesitate to reach out if you have any further questions; we are here to help.

Thanks.