snipeyhead

I’m having the same issue, Version 5.5.4.

Hi guys – sorry I’m late in responding.

@bart – I agree that’s a very confusing place to put those settings. It took me forever to find those settings there. I hope the break it out into its own tab again soon. I don’t work for them, but I’ve been in touch with their support folks, and I’ll mention it to them.

@romanmm – glad to hear it’s working again!

(Also, if you haven’t yet, try completely deleting and then reinstalling the plugin from scratch)

No, you won’t find the global settings in a settings button – it’s down at the bottom of the page on the general settings page. Try the link I posted (with your domain) and scroll all the way down – see if you see a section for DS on that page.

Which page are you trying to access?
https://www.example.com/wp-admin/network/settings.php ?

I’m so sorry, I forgot to say thank you for adding it so quickly! So, thank you! You’re awesome ??

Hi Romanmm – when you go into the Duo Security settings, where you put your API key in, make sure there’s something selected for the roles associated down towards the bottom of the page. There was a bug in the code that didn’t set a sane default, and breaks if you don’t set it manually. This is what fixed it for me, anyway.

(Is this code on github? I can add this change if you’d like)

https://stackoverflow.com/users/200021/snipe

But you can use
https://stackoverflow.com/users/200021/

I’m having the exact same problem as Bart. No errors – it just never takes me to the second screen during the login process, and acts as if the plugin isn’t installed at all.

They are most likely just a trackback or pingback. You can access the old comments panel by taking the Disqus bit off the query string:

Change:

https://www.yoursite.com/wp-admin/edit-comments.php?page=disqus

to:

https://www.yoursite.com/wp-admin/edit-comments.php

In case anyone else is still having this problem, there is a fix here:

https://samdoidge.com/disqus-number-of-comments-not-showing-up-on-a-single-wordpress-post/

Around line 275 of the DISQUS plugin in disqus.php (accessible via dashboard – plugins – editor), it has the following:

} else if ( (is_single() || is_page() || $withcomments || is_feed()) ) {

change this line to:

} else if ( (is_page() || $withcomments || is_feed()) ) {

When I did this, I was then seeing duplicate “X Comments”, one from WordPress and one from Disqus. Taking out the WP Comments counter in the single.php removed the code Disqus was replacing, so I ended up with no comments.

The solution for me was to add style=”display: none” to the WordPress comments part of the single.php file, so it looks like this:

<a href="#disqus_thread" style="display: none;"><?php comments_number('0 Comments', '1 Comment', '% Comments', 'number'); ?></a>

This leaves the text in the source, so the Disqus Javascript can successfully replace it with it’s own comment counter, but hides it from displaying to the user.

I’m having the same problem. I checked the option in the advanced options that they tell you to check if you’re having this problem, but it only works on the home/category pages, not on single.php

jascanio – have you had any luck with this? I’m having the same problem. :-/ Everything works fine, but no comments are sent to FB.