Syed Balkhi

This is one of the most frequently asked questions. I will be adding it in the FAQ section.

To maximize the plugin’s performance, we get the social media count from the API and store it in a cache for 30 minutes. It only gets the count for the post when its loaded to reduce server load. For example, if no one visits your two year old post, then this plugin will not waste your precious server resources for that post. It only gets the count right when a user visits the post or page.

We have tested and noticed that this small delay have no impact in the number of shares you get. However, there is an option in the plugin setting’s page that allows you to change the minimum interval if you want to get faster updates. But remember, it will increase server load.

Bottom line, when you first publish the post, for a set period of time, the count will be 0. By default that set period of time is 30 minutes, but you can change that.

The count updates every 30 minutes. So for the first 30 minutes of the post, it will show 0 even if the article has a few shares.

You can lower this limit from the plugin settings.

The should be fixed now.

Yes enqueue is the proper way of loading scripts to ensure plugin compatibility.

https://www.wpbeginner.com/wp-tutorials/how-to-properly-add-javascripts-and-styles-in-wordpress/

Nope it’s not genesis because we tried it on that.

https://multiverso.com/seoquake-para-analizar-competencia-en-google/ << Just tried this page and it is working.

Can you tell me which browser // OS you are using if this doesn’t work for you. Because I can see it working.

Gautam, hard to tell what is going on.

It should work with Google jQuery unless it is not being loaded properly. Make sure that the Google jQuery is loading before our script. Also run the inspect element to see if any error is showing up in the console.

Can’t see the live demo on your site, but it definitely sounds like a conflict with another plugin that you are using.

Seems to be working just fine when I visit your website. Could be a one-time error if FB servers were slow.

That is a great suggestion. We can add it to the feature request ??

Would need to see this deeper because I can’t seem to replicate the issue on our end. Also the API is returning the count from twitter’s end.

Can you send me an email through WPBeginner’s contact form?

Need to see your site’s URL to answer the question.

Devesh you can do this already. We just haven’t written about it.

Simply use the function like this:

<?php floating_social_bar($args = array('twitter' => true, 'facebook' => true, 'google' => true)); ?>

Other keys are pinterest and linkedin.

@gcluley – we added the support smaller resolutions (responsive designs), so the bar doesn’t float. However you can add a simple @media query right now to display: none the entire thing for smaller resolutions if you like.

We do have plans on making it better in the future releases by adding a toggle share menu for smaller resolutions to better support responsive design.

@ocmega – I have not been able to replicate your error. I have tried it on Windows (Firefox, Chrome, IE) and Mac (Chrome and Safari). With our default install running the Twenty Twelve theme and no other plugins, this seems to work fine.

This leads me to believe that this is some sort of JavaScript conflict that is being caused by another script that is being loaded by a plugin or theme that you are using. Would be happy to look at it for you if you email me using the WPBeginner contact form.

No it is not a bug. The plugin stores and updates the count every 30 minutes by default. We are only loading the scripts that are necessary. So facebook and Google+ gets reloaded to improve user experience.

But on page load, you will see that the count for all buttons are 0 until it runs the next update.

You can shorten that default 30 minute window by adjusting the settings page.

It seems like the theme issue. The only reason it will not load is if your theme does not use the_content() hook in your template which is the standard thing to use for displaying content.

Edit: Also make sure that you have dragged and dropped the share services in the settings page to the Enabled section.