smashballoonnotifications

Hi @frgtech,

I’m really sorry to hear about this. It sounds like your support requests either didn’t reach us for whatever reason, or our replies didn’t reach you. I’m so sorry about that! If you can provide some information so that I can search for the ticket in our system then I can find out what happened here.

I really apologize for any frustration caused. We really pride ourselves on providing excellent and fast support to all of our users, whether they are using the free plugin or Pro version, so hopefully you don’t think that this wasn’t us neglecting your request at all. If you check out some of our other reviews you can hopefully see that we always go above and beyond to take care of our users.

In light of this issues, I will be changing the confirmation message on our support form to list some other ways to contact us in case you didn’t receive the confirmation email, as you didn’t. You can always reach out to us here on www.remarpro.com in the support forum, directly to our support email (which is shown on the support request confirmation page), or via our social media channels (Facebook, Twitter, or Instagram).

Again, I really apologize for the issue, and if you’d like me to try to look up your previous request, or if you can resubmit your request through any of the above channels, then we’d love to help!

John