Smash Balloon Mike

Hey @kodyabbott,

Glad to hear our team was able to identify the issue and get your feed working again.

Let us know if you need anything else in the future. Hope you have a great rest of your week!

Hey @kodyabbott,

I see you opened a ticket over the weekend. We have very limited hours on weekends but I do see one of our support specialists has responded to your ticket. Apologies for the delayed response.

Many thanks,

Hey @mtbtshop,

Thank you for reaching out to us. The lightbox that is opening is from your theme or another plugin. However, we do show the video playing when we view your site. Were you able to resolve this issue on your end?

Many thanks,

Hey @kodyabbott,

Thanks for reaching out to us. Unfortunately, we’re not able to answer questions related to the Pro version of the plugin here as that’s against the forum rules. If you contact us via our website contact form then we’d be happy to assist you with this further.

Many thanks,

Hey @mondre,

You’re welcome!

Hey @mondre,

Thank you for the additional information. Would it be possible to open a ticket on our site here and also provide us with the code you are using so we can try to narrow down what is causing the code not to work?

Many thanks,

Hey @cgreen177,

Due to the sensitivity of the system info, we ask that you delete this thread and open a request on our site here.

Many thanks,

Hey @mondre,

Thank you for reaching out to us. Yes, this is still the recommended code to use. To make sure we properly direct you, can you clarify what you are trying to accomplish with this code?

Many thanks,

Hey @misaka1,

Thank you for reaching out to us. To better assist you with this can you provide a link to the page where the feed is being displayed?

Many thanks,

Hey @mewmewty12,

Thank you for reaching out to us. As we will need access to your system info can you open a support ticket on our site here so we can better assist you?

Many thanks,

Hey @karinaop,

Thank you for reaching out to us. Can you go to Instagram Feed > Customize > Misc > enable Load initial posts with AJAX > click Save Changes to see if this resolves the issue?

Many thanks,

Hey @atnetsolutions,

Thank you. We will continue our communication through that ticket.

Many thanks,

Hey @horiamar,

Thank you for reaching out to us. Since the oembeds are iframes there isn’t a way to style the look of it.

Let me know if this addresses your?concerns or if you have any additional questions. Hope you are having a great night!

Hey @atnetsolutions,

Sorry to hear you are still having issues. As we will need access to your system info, can you open a support request on our site here?

Many thanks,

Hey @jstraten,

Glad to hear you were able to narrow down the issue on your end.

Let us know if you need anything else in the future. Hope you have a great rest of your week!