Smash Balloon Mike

Hey @sharkboy,

Thank you for reaching out to us. As we will need access to your system info, can you open a support ticket on our site here so we can better assist you with this?

Many thanks,

Hey @alexpr1987,

Thank you for reaching out to us. The Free version of the plugin doesn’t display images, videos, etc. This content is a feature of the Pro version of the plugin.

Let me know if this addresses your?concerns or if you have any additional questions. Hope you are having a great night!

Hey @jardimfelipe,

Glad to hear everything is working!

Let us know if you need anything else in the future. Hope you have a great week!

Hey @demian85 and @matttrovao,

Sorry to hear you are having issues. As we will need access to your system info to further investigate this issue, can you both open a support ticket on our site here so we can better assist you?

Many thanks,

Hey @jardimfelipe,

Sorry to hear you are having issues. The JavaScript file for our plugin is missing from the page. Can you review the footer.php information in step #5 of the following FAQ to see if this resolves the issue: https://smashballoon.com/doc/my-photos-wont-load/?instagram.

Many thanks,

Hey @paramedic192,

Glad to hear you were able to resolve the issue!

Let us know if you need anything else in the future. Hope you have a great rest of your week!

Hey @paramedic192,

Sorry to hear you are having issues. We have not had this error reported before. Can you try temporarily disabling other plugins and switching to a default WordPress theme to see if you run into the same issue?

Many thanks,

Hey @nayahost,

Thank you for reaching out to us. When we view the link you provided we show 8 images in the feed. Were you able to resolve this issue after submitting this request?

Many thanks,

Hey @gibonwebbuppsala,

Thank you for the confirmation and for opening a support request on the site. We will continue all further communication through that ticket.

Many thanks,

Hey @gibonwebbuppsala,

Thank you for your patience. Can you go to Instagram Feed > Customize > Posts > Photos > select Disable Pop-up Lightbox > click Save Changes to see if this resolves the issue?

Also, can you open a support ticket on our site here as the moderators of this forum only allow us to provide support for the Free version of the plugin?

Many thanks,

Hey @albertnasarre,

Sorry to hear you are having issues. We are only allowed to offer support on the Free version of the plugin through the forums, we kindly ask that you open a support ticket on our site here so we can further assist you.

Many thanks,

Hey @candeeg,

Sorry to hear you are having issues. We pushed out a silent update earlier today that may resolve this issue. Silent updates do not trigger a new version so you will need to reinstall the current version manually by completing the steps below:

1) Go to Facebook Feed > Customize > Misc > Misc Settings > Preserve settings when plugin is removed, and enable that setting. This will prevent your settings from being lost.

2) Deactivate and uninstall the current version.

3) Install the plugin again using the “Add New” button on your WordPress Plugins page.

If that doesn’t resolve the issue, or you need any help reinstalling the plugin, then please let me know.

Many thanks,

Hey @mtbtshop,

Glad to hear everything is working!

Let us know if you need anything in the future. Hope you have a great rest of your weekend!

Hey @tubescreamer,

To better assist you with this can you provide us with a link to the page where you are seeing issues with this code?

Many thanks,

Hey @gokh,

Thank you for reaching out to us. The header name can be changed by going to Instagram Feed > Customize > Header. The Load more button color can be changed by going to Instagram Feed > Customize > Load More Button. The first icon in your screenshot is not coming from our plugin but it looks like you already removed it as we didn’t see it when viewing your site.

Regarding the color for the header avatar placeholder, you can add the following to our plugins Custom CSS section by going to Instagram Feed > Customize > Misc > paste the code into?Custom CSS?> click?Save Changes.

.sbi_no_avatar .sbi_header_img {
    background: #bb4158 !important;
}

Let us know if you run into any issues or have any additional questions. Hope you are having a great night!