Smash Balloon Mike

Hey @designkamer,

Thank you for reaching out to us. The plugin doesn’t currently have support for webP. However, the plugin should work with most lazy loading plugins as long as they don’t strip away the actual src attribute. It may be easier to assist you with this through our ticketing platform. Would you mind opening a ticket on our website here?

Many thanks,

Hey @alejandroarielp,

Sorry to hear you are having issues. As we will need access to your system info, we ask that you please open a support ticket on our site here so we can better assist you.

Many thanks,

Hey @andreyss100,

Thank you for the additional information. It appears something on your site is adding in additional quotes which are causing this issue. Can you try temporarily disabling other plugins and switch to a default WordPress theme to see if this resolves the issue?

Many thanks,

Hey @andreyss100,

Thank you for reaching out to us. We are happy to hear you are happy with our plugin. To better assist you with your request can you provide some additional clarification as we aren’t clear on the request you are making?

Many thanks,

Hey @rogasgr,

Sorry to hear you are having issues. To better assist you with this can you provide a link to the page where the feed is being displayed?

Many thanks,

Hey @nekojonez,

Glad you were able to narrow down the issue!

Let us know if you need anything else in the future. Hope you have a great rest of your week!

Hey @psicologamarianna,

Can you open a ticket on our site here and can you provide details in your ticket about the way you are checking your site performance?

Many thanks,

Hey @psicologamarianna,

Thank you for the additional information. Can you go to Instagram Feed > Customize > Misc > enable Load initial posts with AJAX > click Save Changes to see if this resolves the issue?

Many thanks,

Hey @munyagu,

Thank you!

Hey @munyagu,

Thank you for reaching out to us. To better assist you with this can you open a support ticket on our site here?

Many thanks,

Hey @psicologamarianna,

Thank you for reaching out to us. The plugin defaults to loading the feed through AJAX by default to prevent slowing down the page load. You can disable the AJAX loading by going to Instagram Feed > Customize > Misc > enable Disable JS Image Loading > click Save Changes.

We show the feed is pulling from the API currently and you have a GDPR plugin enabled, the images are not displayed until the cookies have been accepted. We were not able to replicate this issue of the images missing until the browser window is resized. Are you still seeing this issue on your end?

Many thanks,

Hey @jasewarner,

Thank you for reaching out to us. We have not added anything to our plugin related to babel-polyfill or any variation of it.

Many thanks,

Hey @xasc1312,

Sorry to hear you are having issues. We have not come across this issue before. TO better assist you with this can you open a support ticket on our site here.

Many thanks,

Hey @toconnell1111,

You’re welcome!

Let us know if you need anything else in the future. Hope you have a great rest of your week!

Hey @toconnell1111,

Thank you for bringing this to our attention. I am discussing this with our developer. Once I have heard back from him I will provide you with an update.

Many thanks,