Smash Balloon Mike

Hey @670571-1,

You’re welcome!

Let us know if you need anything else in the future. Hope you have a great rest of your week!

Hey @670571-1,

Thank you for reaching out to us. Can you go to Feeds for YouTube > Customize > Video Experience > set When does video play to Play When Clicked > click Save Changes.

Many thanks, hope you are having a great day!

Hey @doylegirl,

We never request access to Facebook accounts. Generally, the system info is enough to determine how to resolve the issue. The system info can be found under WordPress Dashboard > Facebook Feed > Support > System Info. You would just include this information in your ticket created on our site. We just wanted to make it clear not to post the system info here on the forums.

Hey @doylegirl,

Thank you for reaching out to us. We will need access to your system info from the plugin which contains sensitive information such as your access token. Can you open a support ticket on our site here so we can better assist you with this?

Many thanks, hope you are having a great night!

Hey @eburden,

Can you open a support request on our site here? This will make it easier to share any screenshots or files.

Hey @majdy100,

Thank you for reaching out to us. This is a feature that is available in the Pro version of the plugin. The moderators of this forum only allow questions/discussions about Free versions of the plugin. If you have any additional questions about this feature can you contact us through our site so we can further assist you?

Many thanks, hope you are having a great day!

Hey @eburden,

Thank you for sending this over. Do you have any custom code in your themes functions.php file (do not share it publicly here)? Would it be possible to provide a screenshot of the actual error you are seeing on the site?

Many thanks, hope you are having a great day!

Hey @thompsonweb2,

Thank you for reaching out to us. Do you have an example of what you are trying to accomplish?

Many thanks, hope you are having a great day!

Hey @ers113,

Thank you for the screenshot, those are really hard to notice :). These are being caused by HTML <code></code>tags in the section where the feed is added. You should be able to remove these from the section on the backend of your site.

Many thanks, hope you are having a great day!

• This reply was modified 4 years, 9 months ago by Smash Balloon Mike.

Hey @elaxxl,

Glad to hear everything is working!

Let us know if you need anything else in the future. Hope you have a great rest of your week!

Hey @eburden,

Sorry about any issue! We haven’t had any reports of this so I’m wondering if you can give us some more information to help you out. Typically WordPress will display information about what the error is and what line number it occurs on if this occurs when activating a plugin. Do you have this information?

Hey @ers113,

Thank you for reaching out to us. When we view your site we are not seeing the issue described. Were you able to resolve this issue after sending this request?

Let us know if you need further assistance or have any additional questions. Hope you are having a great day!

Hey @dmhrman,

Thank you for reaching out to us. Yes, you can customize certain aspects of the feed by going to WordPress Dashboard > Facebook Feed > Customize. Let us know if there is something specific you are trying to customize.

Many thanks, hope you are having a great night!

Hey @dracon1s and @nusquama,

Can you guys add the following to our plugins Custom JavaScript section by going to WordPress Dashboard > Instagram Feed > Customize > Misc > paste the code into?Custom JavaScript?> click?Save Changes.

setTimeout(function() {
  var resizeEvent = window.document.createEvent('UIEvents'); 
  resizeEvent .initUIEvent('resize', true, false, window, 0); 
  window.dispatchEvent(resizeEvent);
},500);

Many thanks, hope you are having a great day!

Hey @andreyss100,

Thank you for reaching out to us. The plugin offers a templating system that you can learn more about here. Anything in the $post variable is data from the API that you can use.

Many thanks, hope you are having a great day!