Smash Balloon Mike

Hey @fjaviergil,

Glad you were able to find a solution for this. If the issue returns or if you have any additional errors like this, please open a support request on our site. Hope you have a great rest of your week!

Hey @mpjevacevic,

Thank you for reaching out to us. The plugin offers an advanced setting for sites like this. You can enable the “AJAX theme loading fix” option by logging into your WordPress Dashboard and navigating to Feeds for YouTube > Settings > Advanced > enable AJAX theme loading fix > click Save Changes. This should then resolve the issues you are having. If the issue persists please let us know.

Hey @mariodts,

Thank you for the updated information. So that we can better assist you with troubleshooting this can you open a support request on our site here?

Many thanks,

Hey @mariodts,

Sorry to hear you are having issues. To better assist you with this can you provide a link to the page where the feed is being displayed so we can see this issue firsthand?

Many thanks,

Hey @zwaan,

Sorry to hear you are having issues. However, when we view the page on mobile we are not seeing the issue described. Can you try clearing your browser cache and/or try a different device to see if this resolves the issue?

Many thanks,

Hey @gvnet,

Glad to hear this resolved the issue!

Let us know if you need anything else in the future. Hope you have a great rest of your week!

Hey @gvnet,

Thank you for reaching out to us. Can you try adding the following to the Custom CSS section by going WordPress Dashboard > Instagram Feed > Customize > Misc > paste the code into?Custom CSS?> click?Save Changes.

#sb_instagram .sbi_photo {
    border: none !important;
}

Let us know if you run into any issues or have any additional questions. Hope you are having a great day!

Hey @arnerobot,

Sorry to hear you are having issues. Unfortunately, we do not have any additional insight on this as the API only provides the message that is displayed on those posts. However, we do show that the post with the caption “LIVE MUSIC !”, for example, is a shared post from this page. So there are likely restrictions set on that page that caused the posts to be blocked by the API. We apologize for any inconvenience this may cause for you and your client. Let me know if you have any additional questions on this.

Many thanks,

Hey @wesleysoccer,

Thank you for reaching out to us. This message is directly from the API and indicates the content of the post has been blocked. This could be due to privacy settings on the post or if it is a shared post, the privacy settings may have been changed by the original author. Unfortunately, there is no workaround to display this as this content is being blocked directly by Facebook. We apologize for any inconvenience this may cause.

Many thanks,

Hey @dziudek,

Sorry to hear you are having issues. We have not had any other reports of this type of issue. Does CloudFlare have any sort of lazy loading features or image optimization features that you could try disabling to see if these are the cause? If not, can you open a ticket on our site here and provide the system info from our plugin along with links to the two sites you mentioned in your message.

Many thanks,

Hey @terrapop,

Thank you for reaching out to us. We will look to improve this in the next update. Many of the caching plugin developers offer ways to trigger cache clearing which we will look to implement so no hook is actually needed and it will just happen once the actual cache clears on the set interval.

Let me know if this addresses your?concerns or if you have any additional questions. Hope you are having a great day!

Hey @simon_a6,

You would make a copy of the item.php file and remove the nofollow from the elements you want it removed from. However, you would need to add a conditional check to determine if you are on the blog page or on the homepage. Let me know if this clarifies things or if you have any additional questions.

Many thanks,

Hey @simon_a6,

Thank you for reaching out to us. We offer a custom templating feature which would allow you to control this for various feeds on your site. You can learn more about the templating feature in the following FAQ:https://smashballoon.com/doc/guide-to-creating-custom-templates/?instagram.

Let me know if this addresses your?concerns or if you have any additional questions. Hope you are having a great night!

Hey @jonkastonka,

Sorry to hear you are having issues. Since we will need access to your system info to try and replicate this issue, can you open a support ticket on our site here?

Many thanks,

Hey @howdy_mcgee,

Thank you for reaching out to us. I have passed this request along to our development team and they have advised we will get this added in a future update.

Let me know if this addresses your?concerns or if you have any additional questions. Hope you are having a great day!