Smash Balloon Louis

Hi @steffixmadara,

Thank you for reaching out to us for assistance and for your kind feedback about the plugin. When you are creating the connection and you get sent to Facebook, please click the Edit Settings button and ensure that all pages and permissions are selected.

?If this does not resolve the issue, or if you need any other assistance, please let us know.
?

?Best regards,

Louis

Hi @bulutozturk1993,

Thank you for reaching out to us for assistance. This is the intended layout for the feed, but I have registered a feature request for a setting to make the padding not apply on the outside of the feed, which means that this will be considered in the future when we are adding new features to the plugin. As we do get many user requests for features, we consider these depending on the number of user requests, feasibility, and the development time required for implementation.

You could also adjust the padding of the feed with custom CSS.

Should you have any further questions or ideas don’t hesitate to let us know.

Best regards,

Louis

Hi @markthewalker,

Thank you for reaching out to us for assistance. In version 6.0 and newer of the plugin, the feed settings such as the number of columns must be set by going to WordPress Dashboard > Instagram Feed > All Feeds > (click name or pencil icon to edit feed). The article you linked to in your question is actually for an older version of the Instagram feed that was for adding a feed to a website without WordPress.

If I can provide any further assistance, please let me know.

Best regards,

Louis

Hi @wrathyimp,

Thank you for reaching out to us for assistance. Could you send us a support request here and include a link to the page where you are displaying the feed and also the System Info from the Support tab of the plugin settings so we can better investigate this for you?

You could also try going to WordPress Dashboard > YouTube Feeds > Customize > Advanced, enable Are you using an AJAX theme?, and click Save Changes. This setting can correct issues with JavaScript conflicts on the page, as this could possibly be the cause of this problem.

Best regards,

Louis

Hi @wrathyimp,

Thank you for reaching out to us for assistance. To apply this CSS to the top margin of the overall feed, you could use a rule like this:

[id^=sb_youtube_].sb_youtube {
	margin-top: -90px !important;
}

If there is unwanted space between the YouTube feed and other content on the page, you may also want to check the style settings for the blocks containing the content to make sure they don’t have additional margin or padding.

If I can provide any further assistance, please let me know.

Best regards,

Louis

Hi @fncll,

Thank you for reaching out to us for assistance. It sounds like there may have been a problem during the installation or update of the plugin. Could you try going to WordPress Dashboard > Plugins > Installed Plugins, deactivate and remove the Smash Balloon Instagram Feed plugin, and then click Add New and re-install the plugin and recreate the feed?

If the problem persists after this please send us a support ticket at https://smashballoon.com/support/ and if possible, include the System Info from the Help page of the plugin settings.

Best regards,

Louis

Hi @velanche,

Thank you for reaching out to us for assistance. It looks like the JavaScript file for the Instagram plugin is not being loaded on your page. Please try going to WordPress DashBoard > Instagram Feed > Settings > Advanced, enable AJAX theme loading fix, and then click Save Changes.

If this doesn’t resolve the problem, please check this guide to check if the issue is related to your theme.

If you need further assistance, please send us a support request on our website and we’ll be happy to help further: https://smashballoon.com/support/

Best regards,

Louis

Hi @flyingkites,

Sorry to hear about this issue with the images. If you are still seeing any problems or need any further assistance, please send us a support request using the form on our website here, and we’ll be happy to help. Please include the System Info from the Help page of the plugin settings.

Best regards,

Louis

Hi @calliewallie,

Thank you for reaching out to us for assistance. Due to how the Instagram/Facebook API works, if the future off-Facebook activity setting is disabled, you can not use our Instagram or Facebook apps to display the feed. In order to connect the account and display the feed, you will have to connect using a Facebook account or Instagram account with its connected Facebook account that does have this enabled. There is currently no way around this since it is a limitation in the API directly, which we can not affect.

You can turn off-Facebook activity on or off here: https://www.facebook.com/settings?tab=your_facebook_information
Find also detailed information about the off-Facebook activity here: https://www.facebook.com/help/1224342157705160

You may also test connecting your account as a Business Profile. For more information on how to configure or switch your personal account to business, please follow this guide https://smashballoon.com/doc/instagram-business-profiles/?instagram.

Should you have any additional issues or questions don’t hesitate to let me know as I am happy to assist.

Best regards,

Louis

Hi @wordtothemother,

Thank you for reaching out to us for assistance. In version 6.0 and newer of the plugin, instead of setting the number of posts in the shortcode, you set the number of posts in the feed settings. Please go to Instagram Feed > All Feeds and either edit your existing feed or create a new feed, then in the feed settings go to Feed Layout, and there you can set the number of posts for Desktop and Mobile.

After your feed is set up, copy the shortcode, which will contain a “feed=” property, and add that to your page to display the feed.

If I can help with any other questions or concerns, please let me know.

Best regards,

Louis

Hi @samremontet,

Thank you for reaching out to us for assistance. With version 6.0 and later of the plugin, you do need to use the new format shortcodes that have the “feed=” property. If you need to set up a feed with a different username, please go to Instagram Feed > All Feeds > Add New and then follow the steps to create the feed, choosing or creating the source for the account you would like to use.

If I can help with any other questions or concerns, please let me know.

Best regards,

Louis

Hi @gabihrv,

Thank you for reaching out to us for assistance. Our plugins are designed to be GDPR compliant and work with GDPR cookie plugins, so it is not required to block the scripts from the plugin. We have more information on this here: https://smashballoon.com/doc/instagram-feed-gdpr-compliance/?instagram

If you see any problems with this or need any further assistance, please send us a support ticket here and we’ll be happy to help.

Best regards,

Louis

Hi @gnfb,

Thank you for reaching out to us for more information. Our plugins allow you to display feeds from social media platforms on your WordPress page, but they do not currently allow you to publish posts back to the social media networks.

If I can help with any other questions or concerns, please let me know.

Best regards,

Louis

Hi @slvrmist,

Thank you for reaching out to us for assistance. Oftentimes this type of issue is related to site caching plugins. If you are using any such plugins, you may want to check if you can lower the cache timeout / TTL settings for the plugin to make it update more frequently.

Something else that might help would be to go to WordPress Dashboard > Instagram Feed > Settings > Advanced and turn on Load Initial Posts with AJAX and then click Save Changes.

In the new version of the plugin, if you go to Instagram Feed > Settings > Feeds, the Caching setting time is the equivalent of the “Check for posts every” in the old version.

I hope this information is helpful, and if I can provide any more assistance, please let me know.

Best regards,

Louis

Hi @teugene,

Thank you for reaching out to us for assistance. I believe this file is no longer necessary, so I will alert our development team about this so they can correct the issue. I believe part of the problem is that apparently MaxCDN is blocked in some countries.

For now, you could prevent this from loading by adding the following code to functions.php of your active theme:

add_action( 'wp_enqueue_scripts', 'cff_remove_resources', 20 );
function cff_remove_resources() { 
    wp_dequeue_style('cff-font-awesome');
}

Thank you for bringing this to our attention, and if I can provide any other assistance, please don’t hesitate to let me know.

Best regards,

Louis