Smash Balloon Louis

Hi @ravennce,

Thank you for contacting us! One of the more common causes for this is page or site caching on the site showing an out of date version of the page with the Instagram feed. If you have page or site caching enabled, either from an installed plugin or directly from your web host, you can try lowering the TTL or Cache Timeout value so the page is refreshed more frequently. We also have a setting in the plugin that can often help with this type of issue: WordPress Dashboard > Instagram Feed > Settings > Advanced > Load Initial Posts with AJAX. Enabling this can help ensure the latest posts are shown in the feed.

If these steps do not resolve the problem, we would need to see more details about the site to better diagnose the issue, so please send us a support request through our website here.

I hope this helps!

Best regards,
Louis

Hi @eltaller2023,

Thank you for sending the request. I checked our inbox and can confirm we did receive this. We’ll send you a response to the support request shortly.

Thanks!
Louis

Hi @eltaller2023,

Thank you for contacting us! Sorry to hear about this problem occurring. Since you have already tried changing the theme and reinstalling the plugin, can you send us a support request here through our website so we can investigate this more closely?

Best regards,
Louis

Hi Stefania,

Thank you for the update! To better investigate this, we’ll need some more details about the site or access to the staging site to test if possible. Could you send us a support request through our website here so we can take a closer look?

Best regards,
Louis

Hi Stefania,

Thank you for contacting us! I checked the feed on this page and I actually did see a couple of CSS rules from the site’s theme that may be causing an issue (especially the width rule): https://a.supportally.com/i/P1ZT3x

Could you test removing these rules or temporarily switching to one of the out-of-the-box WordPress themes to check if the feed displays correctly like this?

If that doesn’t resolve the issue, please let me know.

Thanks!
Louis

Hi Emily,

Great news and thanks for the update! It was my pleasure to help! If you ever need any other assistance, please let us know.

Best regards,
Louis

Hi @emilyroro14,

Thank you for contacting us! I checked the Instagram feed on https://alicullifordhealth.com/ and I saw that your site’s theme is applying its own style rules to override the default styling of the feed: https://a.supportally.com/i/uB4pBz. This appears to be causing conflicts.

When I remove the wrapper class added to the Instagram feed to prevent these custom style rules from applying (only in my browser), the feed displays like this: https://a.supportally.com/i/kBwvZo

I would suggest reaching out to your site theme’s author to ask them to remove or correct any custom style rules they are applying to the Instagram feed. You could also test this by temporarily switching to a different theme such as one of the out-of-the-box WordPress themes.

I hope this helps!

Best regards,
Louis

Hi @semikola,

Thank you for contacting us! It’s possible there is a database issue or other problem on the back end that is preventing sources from being saved on subsites. Could you send us a support request on our website here so we can take a closer look at this?

Best regards,
Louis

Hi @mohit2002,

Thank you for contacting us! Please first ensure that the plugin is updated to the most recent version (6.5.0 for the free version). If problem still persists after updating or the plugin is already updated, please try disabling any browser extensions or try editing the feed in a private/incognito browser. Sometimes certain browser extensions can cause conflicts like this.

If this does not resolve the issue, please send us a support request on our website here and we’ll be happy to investigate more closely.

Best regards,
Louis

Hi @birgitbiere,

Thanks for the update! I’m glad to hear it’s working now. If you ever need any other assistance in the future, please let us know.

Best regards,
Louis

Hi @birgitbiere,

Thank you for contacting us! We’ll need to look at more details from your site to better help with his. Please submit a support request through our website here and include the System Info from the Help page of the plugin settings. Please only include the System Info in a support request on our website as this shouldn’t be shared in the public forum here.

Best regards,
Louis

Hi @joni54321,

Thank you for contacting us! ?Please check that the reconnected source is selected in each of your feeds by going to?WordPress Dashboard > Instagram Feed > All Feeds, edit the feed, go to?Settings > Sources, click?Edit Sources, ensure your account source is added here, click?Update, and then?Save?your feed.

If this does not resolve the issue, please send us a support request through our website here, and we’ll be happy to check on this further for you.

Best regards,
Louis

Hi @acsnaterse,

Thank you for contacting us! Could you send us a support request though our website so we can check on this more closely for you? Please include the System Info from the Help page of the plugin settings with your request (but do not post this to the public forum here).

Thanks!
Louis

Hi Jason,

Thank you for contacting us and sharing this feedback! I have shared this with our development team so they can investigate this and make any necessary changes. If you have any other questions or feedback, please let us know.

Thanks!
Louis

Hi @raied,

Thanks for sending the link! I checked the feed on this page against the posts for the account directly on Instagram. On Instagram, the first three posts are “pinned” posts. In Instagram’s API, pinned posts are not supported and these will instead appear based on the original date they were published. So in our plugin they will not be displayed at the top of the feed like on instagram.com.

After these three though, it appears that all the recent posts from Instagram are appearing in the feed on the page. Here is how it appeared when I compared both: https://a.supportally.com/i/3hiDKY.

I hope this helps! If you still see any problems, please let me know.

Best regards,
Louis