smartcat

List of planned features and add-ons:
https://github.com/smartcatdev/support-system/issues?q=is%3Aissue+is%3Aopen+label%3Afeature

Basically my answer is that we do not plan on implementing a guest ticket as a standalone feature.

We implemented “guest tickets” as part of email piping add-on, which basically means that when someone sends an email that gets piped, they get a temporary account created for them, which gets auto-deleted after X number of days.

Guest user is not a good idea for many reasons. Users should register so they can track their tickets and be able to come back to the helpdesk at any time, view existing tickets and so on. Registration takes 2 seconds more than logging in, so there isn’t any benefit to the user or to you as the admin that “guest tickets” be an option.

• This reply was modified 6 years, 8 months ago by smartcat.

Hi there,

This is not an option at this time, this would require custom code and hooking on to various things in the plugin to achieve.

At some point we will be building a similar feature to this where Paid Support is an option, with tiers and permitted number of tickets. I can’t say when this will be ready.

Best regards

Hi there,

You will likely need to delete the plugin via FTP.

I highly recommend you update your PHP asap, 5.3 is very outdated and no longer supported.

Best regards

There’s an example on how to use the ucare head hook here:
https://ucaresupport.com/kb/ucare-hooks-actions-filters/

You have to use hooks to do this.

Hi there,

only 1 email can be assigned to receive notifications when new tickets are created. This can be set from the plugin settings.

Best regards

I can’t go to your demo site because Im not sure what the link is.

Im quite confused because Support Users do not see the admins listed, in any version of the plugin that we have created.

where exactly do you see this ? please add a screenshot.

Support users do not see any of the information you’re describing. The only place the plugin shows a list of names, is when support admin creates a ticket, they’re allowed to “create ticket as”, and in that case, only the name not the username is revealed.

Regards

Hi David,

Can you explain what you mean by that ? Im not sure I fully understand how/where the admin usernames are visible ?

thank you

There’s an option right inside the theme customizer called “Slider” and if you click on it, there is another option called “Slider Settings”. All slider related things are in there.

If you’re not sure where the theme customizer is, you can get to it by clicking on the “Customize” button while on the frontpage. You can also access it from Appearance – Customizer

And the theme has docs, if you look on our site you will find them directly under Support. https://smartcatdesign.net/get-support/

Lastly, this is the public forum, if you have the pro version you can create a ticket on our help desk here: https://support.smartcatdesign.net/

regards

what is the reason for blocking ? the site is secured with SSL and it’s scanned regularly, without any issues at this time. We have tons of security measures on the site, but im interested to know why your software blocked our site.

FYI: https://github.com/smartcatdev/support-system/issues/314

Can you not just block access to only the uCare uploads folder ?
/wp-content/uploads/support_uploads/

ill definitely look into file protection. My thought was not to meddle with people’s server config, as each plugin user has different use and requirements. however yeah it would be a nice option to give, i probably wouldn’t force protection by default, but perhaps have an option in the settings allowing users to turn on file protection.

For the time being, the approach would be for the user to add the rules to their server, ill add a knowledge base article about that.

thanks!