smallfishes

Thank you for your kind words @luclearmedia!

Hi Diegpl,

That’s right. If you want to capture the email and/or phone in that case there are plenty of other plugins that will do that for you.

Let me know if I can help with anything else.

Hi @diegpl

That’s correct, the plugin doesn’t capture the phone number.

If the plugin is able to associate a cart with an existing account it will show the email in the table. If you want to view the phone number, you would just need to look up the customer profile in WooCommerce for that email address.

Does my explanation make sense?

Hi @diegpl

Thanks for reaching out.

If the cart can associate a cart with a customer record in the database, it will show the email address from that profile. If they filled out the phone number, you could look it up, but the plugin doesn’t show it currently.

Just to be clear the plugin doesn’t actually capture the email address or phone number.

Does that make sense?

Hi @pictibe

Currently the carts aren’t removed from the database after any set time, however I’m happy to supply you with some code to do this.

Can you give me a couple days to get it ready for you?

Good morning,

Just following up to see if I can help with this?

Hi @megha2023

Thanks for reaching out. Happy to help out here if I can.

What I need to do is reproduce what you’re seeing on your side, so lets focus on example #1.

Can you tell me the following.

1) Weight and size of the product in the cart.
2) Are you using the free or premium version. If premium, is the plugin in box mode? If it is, please tell me the sizes of the boxes you have defined.
3) What is the postal code on the settings page you’re shipping from?
4) What is the postal code on the cart page you’re shipping to?

Looking forward to hearing back. I do have to head out for a few hours here, but will check back this evening to see if you’ve replied.

@sniperkill

Did you get my email? Just need some details on how to reproduce the issue.

Hi @sniperkill

Ok well let me see if I can solve the issue for you. I’ll email you direct so we can figure it out.

Hi @sniperkill

Sorry for your negative experience with the plugin and support.

I see you opened a support ticket on www.remarpro.com three years ago but obviously it wasn’t resolved to your satisfaction.

Were you using the plugin for the last three years knowing the plugin wasn’t working as you expected?

If you have a subscription for the plugin, please let know the subscription number so I can ensure it’s cancelled moving forward.

Hi @berushkova

Thank you for reaching out.

To start, can you provide the following. You can email it to me if you’d like. Mike at smallfishanalytics dot com.

– A screen shot of the plugin settings page.
– A screen shot of the weight and dimensions of the product you’re having an issue with.
– The postal code you’re shipping to on the cart/checkout page.

Hi @lonelywriter

I’d be happy to work with you to figure out what the plugin is doing in those calculations and hopefully earn a few more stars on this review.

Would you like to work through things together?

You’re right it is unacceptable to wait three weeks for support when you’re running an online store, and I apologize that this happened.

I was able to dig through my emails and have followed up with you there.

Good morning. Sorry about this. What email address are you sending from?

Hi @reidwebagency and @tierusan

Thanks for letting me know there was an issue. It should be resolved now!

Could you resend your emails that bounced back and I’ll reply there.