smakazmi15

Hi @ktaylor310,

I hope you are doing well.

I hope you are doing well. Please create a ticket on our technical support channel so that we can connect you directly with our Technical team.

Looking forward to getting your issue resolved.

Thanks and regards,
Support Team – WPExperts

Hi @uriahs-victor,

I hope you are doing well.

Can you please share the diagnostic report of Post SMTP? For diagnostic report Go to the Post SMTP dashboard. You will see the Diagnostic Test under the Troubleshooting Tab. Click here to view the complete guide on How to get the diagnostic report.

Thanks and Regards,
Support Team-WP Experts.

Hi @lamanrasmi,

I hope you are doing well.

Please create a new thread so we can discuss your issue in detail.

Thanks and Regards,

Support Team-WP Experts.

Hi @qwhat,

I hope you are doing well.

Thankyou for updating us.

Thanks and Regards,
Support Team-WP Experts.

Hi @pierrehooker,

I hope you are doing well.

Can you please share the diagnostic report? For the diagnostic report Go to the Post SMTP dashboard. You will see the Diagnostic Test under the Troubleshooting Tab. Click here to view the complete guide on How to get the diagnostic report.

Thanks and Regards,
Support Team-WP Experts.

Hi @stylecreations,

I hope you are doing well.

Actually, it’s a setting or 365 Configuration issue, you can configure any other email account like Gmail and test it if it works fine then it’s an office 365 account configuration issue.

Follow the below guide to configure the account again.

Please follow this?blog here.

Thanks and Regards,
Support Team-WP Experts.

Hi @ktaylor310,

I hope you are doing well.

The mentioned issues are related to hosting. You can switch to other email services that POST SMTP offers including, Brevo, Office365, Gmail, Mailgun, etc.

For more information on setting up a new socket, you can?visit our documentation page.

Thanks and Regards,
Support Team-WP Experts.

Hi @stylecreations,

I hope you are doing well.

It seems like a configuration issue; You need to share the Post SMTP Settings > Account tab and Message tab screenshot so that I can review it and get back to you with a solution.

Waiting for your response.

Thanks and regards,
Support Team – WPExperts  

Hi @mjansson,

I hope you are doing well.

We are happy to hear that your issue has been resolved. Thank you for updating us. We would appreciate a kind and honest review on our Post SMTP profile.

Thanks and Regards,
Support Team-WP Experts.

Hi @ktaylor310,

I hope you are doing well.

It seems like the issue is with the Plesk server; You need to talk to Plesk support or follow this?doc.

Thanks and Regards,
Support Team-WP Experts.

Hi @stylecreations,

I hope you are doing well.

Can you share the diagnostic report? For the diagnostic report

Go to the Post SMTP dashboard. You will see the Diagnostic Test under the Troubleshooting Tab. Click here to view the complete guide on How to get a diagnostic report. Also, share the screenshots of the settings of Post SMTP.

Thanks and Regards,
Support Team-WP Experts.

Hi @angelolazzari,

I hope you are doing well.

Thanks for taking the time to share your findings. Let us share this information with our technical team.

Thanks and Regards,
Support Team-WP Experts.

Hi @sitebites,

I hope you are doing well.

Can you share the diagnostic report so we can look into it and get back to you. Simply Go to the Post SMTP dashboard. You will see the Diagnostic Test under the Troubleshooting Tab. Click here to view the complete guide on How to get the diagnostic report.

Thanks and Regards,
Support Team-WP Experts.

Hi @anotheropus,

I hope you are doing well.

We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Thanks and Regards,
Support Team-WP Experts.

• This reply was modified 1 year ago by smakazmi15.

Hi @civilpour11,

I hope you are doing well.

Sorry for the inconvenience, Our team is working on an update because of that some features of the plugin are not working right now. We will get back to you in a few days.

Thanks and Regards,
Support Team-WP Experts.