Smackcoders Support

Hi @jason9harry,
Thanks for your question!
Our plugin doesn’t officially support theme-specific custom fields like those from the Listo theme. We support importing standard WordPress fields and custom fields stored as regular post meta. If the theme stores data in a custom way, it may not be compatible. Let us know if you need help with supported field types.

We’ll go ahead and close this discussion because we haven’t heard back. Feel free to begin a new topic if you need further help or have any other questions. We are available to assist you!

Fixed the reported issue in the last update. Hence closing this

Hi @micheletes Thank you for your good words. I just tested the XML import, It uploaded all the records. Can you please make sure you are using the latest version? We just updated the plugin today. “

If the issue still occurs in the latest pack please share the XML file.

Thank you @gasjuice . If you need any help or having any queries, just connect with us.

@edker Thank you for letting us know. This behaviour arises because the plugin obtains the meta value straight from the database, including ACF’s hidden meta fields (e.g., _description), which include configuration information. Is there any way you could provide the issue screenshot or even your ACF configuration?
Our team will look into this more and provide an update to correct this behavior, so the generated CSV will leave these fields blank if they have no value.

Hi @larsactionhero,

In the free version, we support Advanced Custom Fields – Basic fields
Please check out https://ibb.co/NYWycXm
Could you please describe the problem you encountered while importing ACF fields? That would help us to provide a solution

@muhmad91

We understood. However, as per www.remarpro.com guidelines, this forum is exclusively for the support of our free plugin. It appears your query is related to the PRO version of our product.

To assist you promptly, could you please contact our dedicated PRO support team directly via email or through our official website? If you’ve already raised a ticket, kindly share the ticket ID so we can prioritize and resolve the matter as soon as possible.

Your satisfaction is important to us, and we’re committed to addressing your concerns promptly. We appreciate your patience and understanding.

Hi @sloworks , By default we are not giving support for Formidable Forms data import/export. But can be done by custom workflow.

Please contact our support team and share your requirements with [email protected]. They will assist you in this.

Hello @muhmad91 ,

We sincerely apologize for any inconvenience caused. We take all customer concerns seriously and aim to provide prompt and effective support.

Unfortunately, we couldn’t find any support ticket or previous messages matching the details of your reported issue. To resolve this quickly, could you please share any screenshots, error logs, or a screen recording that illustrates the conflict with the other plugin? This will help our team understand the issue better and work towards a resolution.

If you’re a Pro customer, kindly email us at [email protected] with your order ID. Our team is committed to following up swiftly to ensure you receive the assistance you need. We look forward to resolving this for you.

@andyemer
I looked through our records, but I was unable to locate a support ticket that fit the description in your quote. Please get in touch with our support team once more with your ticket number and any other information about the issue so that we can better handle it. If you would rather, you can describe the problem here, and I will personally see to it that it gets the attention it needs.

Thank you @theheadphonelist for the wonderful review. I will pass your appreciation to my support team

If you need any assistance with the data migration, just connect with us.

I truly apologize for the unpleasant experience you had with our support staff and plugin. We take your feedback extremely seriously and appreciate it. Your feedback helps us determine where we should concentrate our efforts as we strive to continuously enhance both our product and support service. I want to personally investigate the problems you’ve faced and make sure they’re fixed as soon as possible in order to get this right.

Could you please provide specific details about the errors you’re experiencing? We would also be happy to address them more effectively. If a refund or a different solution is appropriate, we will be more than willing to accommodate that.

The reported problem has been addressed so marking this topic as resolved.

Thank you for bringing this to our attention. We appreciate your diligence in identifying the issue. Good news! We’ve addressed this concern in our latest version. Kindly update to the latest version of our plugin, and the Fifu post fields should now function seamlessly when importing as a custom post type created with CPT UI. After the update, please give it a try, and let us know if the issue persists or if you have any further feedback. We’re here to assist you!