slowbrandon

Thank you @mikestraw.

I appreciate the update and enlightening me as to the issue resolution process. I am happy to hear the issue isn’t being missed.

***

I’ll keep the info you have presented in mind with researching issues. That is, one may have to look deeper than the forum thread status to understand the “true state” of a particular issue.

Thanks again!

Regards,
Brandon

Hi Aashik (@aashik),

Thank you for your response.

I think a way to address “dependent service issues” would be helpful? That is, a process that ensured the appropriate component and responsible party was aware of the problem. In this case, woocommerce shipping/tax api service and Automatic?

Also, forgive my ignorance of process/understanding, perhaps appropriate folks are working on the issue and this is being tracked elsewhere?

I am uncomfortable with the idea of marking issues as resolved without clarity to “folks” using the plugin that the issue is “still experienced”. It is a bit misleading. Perhaps at minimum another status… “in progress – dependent service provider contacted”?

Also, if you don’t mind… what is your relationship to service provider? I am still wondering if the “responsible party” is aware/working on it?

Regards,
Brandon

Thank you all for the support/assistance!

After searching the forums for a forum participant who maybe able to help, perhaps @shaunkuschel can provide some insight into a resolution or guidance for woocommerce tax and shipping service.

To re-iterate the location of the issue is NOT (by my understanding) with the woocommerce-services plugin itself but in a woocommerce tax and shipping service/api it is using to obtain the usps estimate/data.

Regards,
Brandon

USPS has confirmed their (regional rate) apiis working.

So the problem resolution (appears to be) a “tangent” outside of woocommerce services plugin or USPS api service? possibly another “woocommerce” component/service handling the actual communication with USPS somewhere?

This is rather unfortunate and disappointing situation* as plugin users have no control over (not to mention a bad practice) what I consider “mission critical” functionality in this “undocumented” component.

@elmills81 Thank you for your assistance!

Regards,
Brandon

Last order in system with accurate USPS regional shipping info was dated 9/3/2020.

As in previous message, don’t believe it is related to “plugin upgrade”. Please clarify.

I contacted USPS and they are requesting additional info. I would be happy to respond/forward to USPS (if anyone can provide it).

… To better assist you, please identify the API you were trying to call and provide the XML request you had initiated.

I hope a developer/contributor familiar with “woocomerce services” can take this up urgently. Cost Impact is severe! (to businesses and their customers).

Regards,
Brandon