SkyVerge

Hi Lex,

Thanks for reaching out about Facebook for WooCommerce! I’m sorry that you’re running into this issue, but I’ll be happy to help.

I ran this question by our team, and we are looking into this for you now. We’ll be back in touch shortly with an update!

Thanks,

Jennifer

Hey?@drduft9999,

Thanks for writing to us about our plugin! I am happy to help out here. ??

You would need to migrate the payment token meta from the old plugin to the new plugin in order to ensure that all the saved tokens are transferred over. This can be done by using a CSV Import and CSV Export plugin combo to export the data from the previous plugin and then re-import it with our plugin’s naming conventions.

Would you please confirm which Braintree plugin you have used previously by taking a screenshot of the plugin in your WordPress dashboard so I can see the full version and author details?

Thanks,
Tamara ??

Hey @markallanwatson,

Thanks for reaching out here as well! I believe that you opened up a different forum thread with the same question, so we can continue back and forth there.

For anyone else that also stumbles across this thread and is in the same situation of shops being moved to Facebook Commerce, this is going to require reaching out to Facebook directly, as this feature (choosing to link to the checkout URLs or product URLs) is set on the Facebook side. Our plugin supplies both links and Facebook decides which to use.

If you have any other questions here or want to chat more specifically about your site, would you please open up a support request with us here? (Please make sure to mention “Marcus” so I can grab it when it comes in!)
https://skyverge.com/contact/

Thanks!

Marcus
SkyVerge

Hi @markallanwatson,

Thanks for reaching out. Happy to help you with this!

Changing your shop to link to the products, rather than your checkout page, is actually a setting within your Facebook page. To change this option:

1. Go to your Facebook page and navigate to the Page Settings area.
2. On the “Shop” tab of the page settings, there is a single toggle to “Use Checkout URLs”
3. Toggle that switch off to use product URLs

Would you please give that a try and see if that works for you?

Thanks!

Marcus
SkyVerge

Hey @mollerfriis ,

Thank you so much for taking the time to write this amazing review! I’m really happy I was able to help you configure our plugin! ??

Don’t hesitate to reach out to us if you have more questions! I hope you have a great day!

Cheers,

Pit
SkyVerge

Hey @alexsina ,

Thank you so much for the wealth of information you’ve shared with me and for making sure I can fully understand this case! Also, apologies for our delayed response during the weekend!

I went through the details of the MPN code and, as you’ve mentioned, it seems that it’s possible to instead use SKU when you there’s no specific MPN generated for your products. I’m afraid that our plugin won’t automatically match the SKU generated to the specified field in the Google Product Feed, so you may have to do this manually for the time being. However, this sounds like a great request, one that I’ll certainly make sure I log for our product team to review.

Since the MPN doesn’t have a specific format that needs to be used, then you can use our plugin to generate the SKU needed, but as you’ve already noted, generating an MPN that will also be validated by Google is a feature that we don’t provide at the moment. Based on your latest response, using the Rank Math plugin can make the warning disappear in Google Console, however, I’m not aware if there are any extra steps needed to be completed to ensure that your account will be valid.

My apologies for not being able to share more information with you on this one. Thank you for bringing this to our attention, though.

Is there anything else I can help you with?

Best regards,

Pit
SkyVerge

• This reply was modified 4 years, 4 months ago by SkyVerge.

Hey @amir95 ,

Thank you very much for your message and I’m really sorry to hear that our plugin is still causing you trouble. Happy to help troubleshoot this!

This is an issue that sometimes can be caused when you’re trying to use our plugin. Our team is working with Facebook to resolve this is in one of the future versions of our plugin but for the time being, we can try the following workaround.

Would you please download and install the following small plugin we’ve created? This will add a new tool available at WooCommerce > Status > Tools called “Reset Facebook for WooCommerce settings”. Please click the Reset Settings button here, and then navigate back to the Facebook for WooCommerce plugin settings screen to try again.

Looking forward to your response.

Best regards,

Pit
SkyVerge

Здравствуйте,

Спасибо за охват о Facebook for WooCommerce! Мне жаль, что вы столкнуться с этой проблемой с пикселем, но я буду рад помочь.

В качестве отправной точки, не могли бы вы, пожалуйста, подтвердить, что пиксель вы смотрите на в Facebook в настоящее время показывает, как подключены под WooCommerce > Settings > Integration > Facebook for WooCommerce > Pixel? Не могли бы вы прислать мне скриншот того, что вы видите в Ads Manager? Вы можете обратиться к нашей команде поддержки непосредственно через наш сайт, чтобы поделиться скриншот, и мы можем продолжать искать в этом для вас оттуда. ??

(Я использовал Google Translate, так что я копирования оригинального сообщения здесь также.)

Thanks for reaching out about Facebook for WooCommerce! I’m sorry that you’re running into this issue with the pixel, but I’ll be happy to help.

As a starting point, could you please confirm that the pixel you’re looking at in Facebook is currently showing as connected under WooCommerce > Settings > Integration > Facebook for WooCommerce > Pixel? Could you please send me a screenshot of what you’re seeing in Ads Manager? You can reach out to our support team directly through our site to share the screenshot, and we can continue looking into this for you from there. ??

(I used Google Translate, so I am copying the original message here as well.)

Thanks,

Jennifer

Hi @helpguys01,

Thanks for reaching out about Facebook for WooCommerce!

When connecting to your Facebook store, you should be given the option to choose a pixel or prompted to create one if you do not yet have any. From there, the plugin will install the pixel on your site. You should also be able to confirm the pixel connection at any time under WooCommerce > Settings > Integration > Facebook for WooCommerce > Pixel.

However, I’m glad to hear that you were able to get this resolved! Is there anything else that we can help with for now?

Thanks,

Jennifer

@cross1604, I see that you went ahead and created a new thread – we’ll be right over to assist you with this as well!

Hey @knitosophy ,

Thank you very much for reaching out to us and for your patience during the weekend for our reply! I’m really sorry to hear that our plugin isn’t working as expected on your site! Happy to help troubleshoot this!

Would it be possible to let me know if you had finished the setup of our plugin before deleting the first page? If so, it’s possible that our plugin is still retaining the original settings in the database of your site. In order to check if that’s the case, would you please download and install the following small plugin we’ve created? This will add a new tool available at WooCommerce > Status > Tools called “Reset Facebook for WooCommerce settings”.

Please click the Reset Settings button here, and then navigate back to the Facebook for WooCommerce plugin settings screen to try again! Would it be possible to let me know if after doing the steps above you were able to proceed?

Looking forward to your response.

Best regards,

Pit
SkyVerge

Hey @soulipsyz ,

Thank you for reaching out to us and for your patience during the weekend for our response! I’m really sorry to hear that our plugin is causing you this issue. I’ll be happy to help troubleshoot this!

I’m going to need a bit more information on this one in order to help troubleshoot further! For instance, you’ve mentioned that you don’t see your ad account listed in the option. Would it be possible to share a screenshot of the error message with me in order to further investigate?

Also, are you using another Facebook Pixel plugin in your new site? If so, could you deactivate it for a bit and let me know if that allows you to proceed?

Looking forward to your response.

Best regards,

Pit
SkyVerge

Hey @gordonium,

Thank you so much for taking the time to leave this awesome review! We really appreciate your kind words here and we’re so happy to hear that the plugin has worked well for your business.

Have an awesome day ??

Tamara
SkyVerge

Hey?@georgemitos,

Thanks for writing to us about our plugin! I’m sorry to hear that the plugin isn’t working as expected. I am happy to help out here. ??

As a next troubleshooting step, would you please try re-connecting your Facebook page to your website by following the directions below?

1. In your WordPress admin head to?WooCommerce > Settings > Integration > Facebook for WooCommerce.
2. Click “Manage connection”. See screenshot here:?https://cloud.skyver.ge/o0uDe1np
3. Head to “Advanced Options” on the popup window.
4. Click the “Remove” button and confirm. See screenshot here:?https://cloud.skyver.ge/4gummdo4
5. You will be taken to a fresh Welcome screen to choose a Facebook page.
6. Set up the connection?as described in our documentation.
7. Ensure you leave the?WooCommerce > Settings > Integration > Facebook for WooCommerce?page open while products sync.

Would you please let me know if the issues persist once you’ve had a chance to follow the above steps?

Thanks,
Tamara ??
SkyVerge

Hey @siteequip,

Tamara here, stepping in for Julie. I’m happy to help you ??

I would like to have a closer look at your site to see if I can determine what’s causing the issue here. Would you please reach out to our support team through our site sharing admin access to your site along with a link to this post so I can take a closer look?

Thanks,
Tamara ??

Hey @alexsina,

Thanks so much for sending over the additional details. I see that my colleague Pit has already replied to you in the new post so I’ll close this one out and ensure to forward the additional details to him.

Thanks,
Tamara ??