SkyVerge

Hi @anguschang007!

Thanks for coming back to us with these added details.

It looks to me as though these issues you’re encountering have more to do with the Facebook/Instagram ads than our plugin exactly.

It seems as though you might be wanting to directly target the parent product in the ads? Is that correct? Is there a reason you’re not trying to target the individual products? I’d love to know more about what you’re trying to specifically accomplish here.

Thanks so much for any other information!

Julie ??
SkyVerge

Hi @antredemondes,

Thanks for writing in with your question, that’s certainly an odd one! If there is no Get Started button, and a page of settings, it does seem that the plugin has already been connected previously. Did you happen to do this a while back and then delete the plugin? As we store the settings in the database, they would still remain for the next install, so that might be it!

That said, your solution sounds even stranger too! Just in case it helps other merchants, it would be great if you could share directions to finding this security option in your business manager account.

It sounds like you’re all set now then, though I also wanted to mention that if you run into any further problems, as we’re not sure where the settings have come from, it might be an idea to reset the settings. If you can access the Manage Connection screen then navigating to Advanced Options in the pop-up window, and clicking Remove, should do the trick! That would let you run through the setup again from scratch.

In any case, good work getting it resolved! Please do let me know if there is anything else I can help with ??

Cheers,

Simon.

Hi @danielaalineri,

Thanks for reaching out. Happy to help you with this!

So that we can have a more detailed discussion within the context of your site specifically, can I get you to please open up a support request with us here? (Please make sure to mention “Marcus” so I can grab it when it comes in!)
https://skyverge.com/contact/

If you could include any screenshots of where you are seeing these numbers, that would be much appreciated as well ??

Thanks!

Marcus
SkyVerge

Hey @ronanwni!

We appreciate the kind words about our support team!

We’re always working to improve the plugin, so please check back as we continue to make modifications and updates. If ever we can be of assistance again, please don’t hesitate to come back to us!

Thanks again for the kind words!

Cheers,

Marcus
SkyVerge

Hello,

Thanks for reaching out about Sequential Order Numbers! I’ll be happy to help.

While customizations like this are beyond the scope of our support policy, I would love to get some more details from you on what you are trying to accomplish. I’ll be happy to see what I might be able to recommend to point you in the right direction. ??

Could you please tell me a little bit more about what you are trying to do? It sounds like you would like to use the order number to get the default order ID, then use this to retrieve the order – is this correct?

Thanks,

Jennifer

Hey?@printandweb,

Thanks for writing to us about Facebook for WooCommerce! I’m sorry to hear that the button isn’t working as expected on Android. I am happy to help out here. ??

It sounds like you may be referring to the Facebook app and not our plugin here. Would you please share a screenshot of the “Buy” button you are referring to? Does this issue only occur when our plugin syncs products to your store?

Thanks,
Tamara
SkyVerge

Hey @drduft9999,

I’m sorry for the delay in getting back to you here. I really appreciate your patience. ??

My apologizes for the confusion. I had assumed you were using an older version of Braintree that was developed by our team several years ago. However, it looks like you are using a plugin made by a different developer so I am not as familiar with how they store the data, but I took a quick look at the code and I think I have enough information to help here.

I would recommend installing a WordPress User Import/Export plugin such as this one to export your users. Ensure that your export includes all user meta, including hidden meta when exporting and then check the resulting file for any meta keys that may be related to the previously-used Braintree plugin.

You will need to locate the Braintree Customer ID which looks to be stored in the braintree_production_vault_id user meta key by the Braintree For WooCommerce plugin. You will then need to update the CSV file to remove all other columns except for the User ID and the column for this meta key. This will give you a two-column file that you may use to import the customer IDs into a new meta key which, in the case of our Braintree plugin, is wc_braintree_customer_id.

Some importer plugins require you to change the column header to the name of the meta while others let you map the meta key while importing so be sure to familiarize yourself with the documentation of the CSV Import plugin you decide to use.

With the customer ID in place, our plugin will automatically load all of the tokens from within the Braintree vault so you can safely avoid exporting and importing payment tokens ??

Would you please let me know if this is helpful and if there’s anything else I can help with?

Thanks,
Tamara

• This reply was modified 4 years, 4 months ago by SkyVerge. Reason: added a note about payment tokens

Hey @skyverge and @carney86,

I checked with a colleague and it looks like there is a quick way to reset the connection that I wasn’t aware of yet, sorry about that!

The quick workaround here is to reset the plugin back to a fresh install, removing the existing settings. You can do so by installing the following small plugin we’ve created. This will add a new tool available at WooCommerce > Status > Tools called “Reset Facebook for WooCommerce settings”. Please click the Reset Settings button here, and then navigate back to the Facebook for WooCommerce plugin settings screen to try again!

Would you please give that a try and let me know if you’re able to re-connect with your new page?

Thanks,
Tamara

Hey?@cbrongniart,

Thanks for writing to us about our plugin! This got a bit lost on our end as it is a reply to an older post so I apologize for the delay in getting back to you. I’m happy to help you here.

I would like to have a closer look at your site to see if I can determine what’s causing the issue here. Would you please reach out to our support team through our site sharing admin access to your site along with a link to this post so I can take a closer look?

Thanks,
Tamara ??
SkyVerge

Hi @emm888,

I’ve reached out to one of our developers to see if this is possible, maybe with a snippet of code.

In the meantime, would you please tell me a little bit more about your need here? Facebook will only sync hourly, regardless of this setting. I am interested to know if you are wanting the feed file update to be more often, or less often?

Thanks!

Marcus
SkyVerge

Hi @acfashion –

Thanks for getting in touch about Facebook for WooCommerce! I’m happy to help.

To start, let’s try resetting the plugin back to a fresh installation by removing the existing settings. You can do so by installing the following small plugin we’ve created. This will add a new tool available at WooCommerce > Status > Tools called “Reset Facebook for WooCommerce settings”.

Please click the Reset Settings button here, and then navigate back to the Facebook for WooCommerce plugin settings screen and go through the steps to configure the plugin again. This should allow you to reconfigure the plugin and select a new pixel.

Would you please let me know if the “Sorry, this content isn’t available right now” error message continues after resetting the plugin?

Thanks,
Kristy

Hey @ludopink –

Thanks for getting in touch about Facebook for WooCommerce! I’m happy to help.

When setting up Facebook for WooCommerce, you’ll want to be sure that the Facebook account you’re signed in with has admin access to your Facebook page.

Would you be able to let me know if you’re the owner of the store page, or if you were invited to manage the shop through business manager?

Thanks,
Kristy

Hey @team-conectar ,

Thank you very much for your message and for updating us regarding the resolution of this issue! Happy to hear that this is something that was solved by disabling and enabling the plugin! ??

Don’t hesitate to let us know if there’s anything else we can do to help you.

I hope you have an excellent rest of the day.

Best regards,

Pit
SkyVerge

Hey @anguschang007 ,

Thank you very much for your message. Happy to help you with this!

Our plugin will currently create a new product in your Facebook Shop for every variant of WooCommerce product. That being said, it’s possible that the SKU is different than the Group ID because this attribute isn’t synced as expected. In order to further investigate, I’d love to know more regarding what you’d like to achieve in case I can provide you with more insight.

Would it be possible to share more information with me about the setup that you’re trying to create?

Looking forward to your response.

Best regards,

Pit
SkyVerge

Hey @sieverscreative!

Thanks so much, I can see it in our system and I think my colleague Marcus has already reached out to you.

Appreciate it!

Julie ??
SkyVerge