Samedi S. Amba

Sometimes a 502 error can be caused by storage challenges. If the inode count goes up, you’ll be in trouble of site inaccessibility. You could confirm that next time you face a similar situation.

Hello @matadmin,

Sorry for the challenge. Please provide the link to the problematic page for further assessment?

When using softaculous, theere’s an option to choose the domain and subfolder to use. You can have a look at this tutorial to assist you with this process.

Hello,

As @threadi put it, the functionalities of WordPress and Laravel differ. One is a framework, the other a content management system. You’ll need to take the following steps:

1. Create a design kit that matches https://printpasal.com/. This includes the HTML design, and the content structure. You can grab an online HTMl converter to help you.
2. Determine the extensions you’ll need to transfer functionality to the new site. You seem to have an online shop, so WooCommerce is a bet when it comes to handling youe eCommerce needs. You’ll also need a compatible chatbot for Messenger, like WP-Chatbot for Messenger would be a good fit. Other plugins may include Gravity Forms for form management, UberMenu for mega menus, etc
3. Install a fresh copy of WordPress.
4. Create a custom theme to match your design. You could hire an expert to help you, or use DIY theme builders like Elementor.
5. Move in your content and test as you go

There could be other additional steps to take, but hopefully you’ve gotten a glimpse of what you’ll need to do to start off.

Wish you well! (And get back in case you need further help).

Hi Robert,

Thanks for the question and sorry for the issue you’re experiencing. Please shed some more light on your installation to help us give more detailed help. these additional details could include:

1. The environment you’re using for the WordPress install. Is it shared hosting, a local environment or any other hosting mix?
2. What happens when you use a lower version of PHP (what you’d used prior to coming to 8.2). Do you get the same error?

I’ll be glad to help further with more information at hand.

Thank you.

Dealing with malicious code can be quite a pain. Please take the following steps to proceed and mitigate the issue at hand:

1. Consider putting the site on maintenance mode. You can use Lightstart WordPress plugin for this. You’ll also minimize the potential harm to your web visitors.
2. Backup the site: You may want to make a copy just in case you break something accidentally
3. Isolate all affected sites. You cited you have several. Take some time to assess and analyze the behavior of each site.
4. Scan the site. You may use a service like Sucuri or WordFence for this (you indicated you already have). Delete what you can. Some hackers insert base64 code into files, therefore at some point you’ll need to check individual files for issues.
   You may want to consider a fresh install of WordPress separately, after which you’ll restore the site content and configurations to the new site
5. Change stuff: This includes WordPress salts, usernames and passwords (remove what you don’t need)

Henceforth, you’ll need to follow a security-first approach when designing websites. This includes installing a security plugin like SolidWP and configuring it appropriately.

You can also try accessing the site from another device/serve, to see how it goes.

You’ll need to start by reviewing the server error logs (depending on your nature of hosting). Here’s a great tutorial to help you start this off.

Turn on debugging via the wp-config file define(‘WP_DEBUG’, true); This will probably indicate the errors you’re facing.

One point to note: ALWAYS backup your site before performing any major updates or adjustments.

Hope that helps!

You may want to check out your server logs in case there’s an issue being indicated there. Here’s a nice tutorial to start you off.

This of course depends on your hosting. Some shared hosting companies may not provide this, so you will need to contact support to help you.

You may need to compare configurations with that from another server. As @bcworkz already mentioned, it seems that you have a misconfiguration issue.

It’s also possible to set file protocol links for use with your files on WordPress (assuming all other file accessibility issues have been handled).

Use the file:/// protocol followed by the local path. For example: <a href=”file:///S:/folder/folder/somefile.xlsx”>Link to Some File</a>

Sucuri has created a very wonderful step-by-step guide that can be found here. Follow it. If I were you I would:

1. Clean up the hacked site to remove all traces of the hack and create a credible database. You also need to take log of the theme(s) installed, plugins and site configurations.
2. Install a blank WordPress site locally.
3. Create the site from the ground, considering the list of themes, plugins, site configurations and content. If possible, use the built in post and widget importers to make this step easier.
   

Please post back if you still have issues.

The database is clearly broken. Or you’re likely experiencing a memory issue when transferring. You could try this on one or two computers and determine if the problem is the same or not. You may want to revert to a backup that had the site working before, just so that you can confirm.

What errors are you experiencing? When you say you can’t access the old data, to which extent is that?

Please flesh up the question for more precise assitance.

@aibaba,

Sorry for the challenge you’ve had to put up with. You can also do this:

1. Log in using [email protected]
2. Create a second user with the email you want, say [email protected]
3. Log in as [email protected]
4. Delete the user in step 1 above, and now remain with the current user that you can send mail to. (Please make sure you transfer all content from the first user to this one).

You may also want to confirm that you are able to send emails using Local by Flywheel. Here is an awesome discussion to guide you with that.

Please get back to use if you experience any issues, or need further help.