skrombach

Hi @rogierlankhorst,

thanks for getting into it and for your explanation. As the “outer” script is used for a membership-program I’m using and therefore I’m not sure if everything will work as it’s supposed to be if I alter all the scripts for my advertisements.

I’ll ask the developers over at Steady if they may have another solution for their script.

Thank you so far!

Hey @leonwimmenhoeve,

I just reactived the cookie blocker. Let me know when you found the time to check!

Thank you so much for your great support,
Stefan

Hi @leonwimmenhoeve,

excuse my late answer. I was packed with other stuff the last week.

I still have the cookie blocker disabled to prevent the problem from happening as I don’t want my users to be stuck with the cookie banner.

Kindly let me know should you have the time to check, then I’ll enable the blocker for some time.

Best,
Stefan

Hey there,

found the mistake. I was already using Loco translate as suggested in your documentation. After hitting the “sync” button again, the “Play again” string could be found.

Best,
Stefan

Hi @aahulsebos and @rogierlankhorst,

I finally managed to find out what is causing the problem.

I am using the services of German media startup “Steady” (https://steadyhq.com/de) to sell Memberships to my site. If you’re a logged in member, the ads on my site are disabled.

To achieve that, I have a script from Steady inserted and every ad is masked with a script.

<script type='steady-switch' data-when='no-subscription'><!--
//Ad-Code is inserted here
--></script>

I just saw in another support topic here that this is causing problems.

When I remove the script above, the cookie banner is vanishing properly. But I’ll have to keep that script on my site as is as I have users paying for that feature.

Do you have any idea for a solution to that problem?

Hi guys,

I tried the following.

1. Deactivating the plugin that causes errors that are written down in debug log.
2. Activating Complianz cookie blocker.
3. Flushing all caches.
4. Opening site to cause cookie banner error.

“Unfortunately”, no error is listed down in the debug log that way, it stays empty. When I reactivate the other plugin, the errors are written down, so debug mode itself is working.

So the debug mode isn’t helping in finding the cause of the problem.

Hey @leonwimmenhoeve and @aahulsebos,

sorry for the late answer, I didn’t habe the time until now to go through your suggestions.

Enabling Complianz again and disabling the cookie blocker solves the “not disappearing” problem. I have the plugin activated like that now.

I disabled all activated integrations one by one to check if that causes the problem, but no success.

I switched on debug mode and created the log. But I had to found out that another old and not-updated plugin is flooding the log with non-critical errors. What should I be looking for in the log?

Best,
Stefan

Hi @leonwimmenhoeve,

thanks for taking a look into it.

I tested by completely deactivating the plugins that are displaying popups and also Autoptimize.

Unfortunately, the same error is still showing up.

Do you have any other idea?

Best,
Stefan

• This reply was modified 4 years, 9 months ago by skrombach.

Hi @leonwimmenhoeve,

thanks for your quick answer. I just reactived Complianz. Let me know if you can find something!

Best,
Stefan

• This reply was modified 4 years, 9 months ago by skrombach.