Gerard Blanco

Hey Jonas! Thank you very much for your review!

Hi Yorge,

Can you send us one or two example images that we can use to reproduce the issue, please?

Thank you!

Hi Yorge,

The quality of the image is a parameter that is sent to WordPress so that it can do the compression. This means that, technically, it’s WordPress itself, and not our plugin, who compresses your image, and this cannot be disabled.

I’m sorry, but I’m afraid that setting the quality to 100 is the maximum you (or we) can do ??

Best,

Hi wpdev89,

Thank you for taking the time to leave a review.

Developing and supporting a free plugin takes a lot of time, effort, and money. It’s disheartening to see that while you didn’t take the time to leave a positive review after using our plugin, you did take the time to leave a negative one ??

Maybe you can suggest a better approach on how we could be supported in maintaining this free plugin?

Thank you,

Hi @sosfactory,

We are glad you saw the improvement you were looking for! If you need any further assistance, we will be around.

As for editing the review, the WordPress forums guidelines do not allow to post here links, but you just need to go to the reviews list page (see the breadcrumbs at the top of this page) and scroll down until you see your own review. There you will find the text box and the star rating to edit ??

Thanks again for supporting ShortPixel!

Hi there,

The plugin was already developed with the goal of using paid API credits, and it was ultimately decided to integrate this functionality into FastPixel.

Thanks for understanding, and sorry for the inconvenience!

Hey Tobias,

Yes, you have the option to do it in the plugin settings.

On another note, we would like to inform you that the ShortPixel Critical CSS plugin and criticalcss.co service will be closed starting December 1st, 2024, and will no longer be available.

The Critical CSS functionality has now been integrated into the FastPixel Caching plugin, and we highly recommend transitioning to this new plugin as soon as possible to ensure continued functionality and support.

If you have any questions, please feel free to contact us at [email protected].

Thanks for your review, afshink!

Hi there,

Thank you for taking the time to share your experience with our plugin. We’re glad to hear that you’ve found it helpful, though we regret that it’s not always been consistent in your case. From what you’ve described, the issue is most likely related to browser caching, which can sometimes prevent the updated images or thumbnails from displaying immediately. We always recommend clearing the browser cache or using an incognito window to see the latest changes.

That said, our goal is to ensure that Enable Media Replace works smoothly across all setups, and we’re continuously working on improvements. If you encounter any specific cases where it doesn’t behave as expected, we would be happy to troubleshoot further.

Thank you again for your feedback, and we hope the plugin continues to serve you well.

Hello there,

We sent you the screenshot via email on October 4th, 2024, at 14:29 GMT. Please check your inbox for the proof we previously shared. However, to ensure full transparency, here is a link to the screenshot, as requested.

Just in case, here’s another screenshot showing your email address to confirm that it relates to your payment attempt, and how the payment failed. We’ve made sure to obscure all personal details for your privacy, so don’t worry.

As mentioned, this shows clearly that no payment was processed on our end, so no refund is possible. We kindly ask that you review this information carefully.

Once again, we’ve tried to handle this matter professionally, but we will not tolerate further disrespect or baseless accusations. Should you have any additional questions, please continue the conversation via email, as we consider this matter closed.

Best regards.

Thanks hatisenang for the feedback! I’ll pass it to our developers and see what we can do ??

Hello,

We would like to reiterate that we do not tell lies. We already sent you an email with a screenshot from our payment processor clearly showing that your payment was declined and no funds were taken from your account. This is the proof we provided and we stand by it.

Additionally, we want to clarify that we do issue refunds as long as the transaction is successful and adheres to our terms of service. In your case, no payment was received, which makes a refund impossible.

In any case, we consider this matter closed. If you have any further comments or need clarification, you are welcome to reach out to us via email.

Regards.

Thanks for your review, wimonews! This always motivates us ??

Hello there,

Thank you for sharing your feedback. We’re truly sorry to hear that you feel this way, but we would like to clarify a few important points for anyone reading this.

1. We were never given the opportunity to assist you: Right from the start, you requested a refund without allowing us a chance to investigate or resolve any issues you may have experienced with our plugin. We’re always willing to help troubleshoot, but we were not given that chance in this case.
2. About our plugin: Our plugin is designed to compress images by reducing their file size, which should actually speed up your site. Any decrease in performance is most likely due to other factors beyond our plugin’s scope, such as server issues, third-party conflicts, or large images that haven’t been optimized before being uploaded.
3. Payment issue: We want to emphasize that we have absolutely no issue refunding payments when there is a valid charge. However, as we’ve explained and provided proof, our system shows that the payment you mentioned was declined and never reached us. Therefore, we cannot refund money that we never received.
4. Communication: Throughout our interactions, we’ve consistently tried to assist you despite the disrespectful and threatening tone you’ve used. Our goal has always been to help resolve the issue professionally and amicably.

While we respect every customer’s right to leave feedback, we don’t believe this review reflects the reality of the situation, as we provided clear proof that no money was received by us.

We remain available to assist with any concerns and hope to resolve this matter in a more constructive manner.

Best regards,

Hi newhist,

If your host does not allow you to change the Nginx configuration, you’ll have to look for alternatives. We have documented them here (please check the last paragraph of the document): https://shortpixel.com/knowledge-base/article/configure-nginx-to-transparently-serve-webp-files-when-supported/

Cheers!