sirromt

I contacted my hosting provider and they returned the following msg:

The database is testing ok and the wordpress site is working, which it wouldn’t be if there was an issue with the database.

Do you know if the program is using the main db login details or another user which may not have full access?

The following instruction where provided by the software developer.

Check the purchase confirmation email and click on DOWNLOAD.
After downloading the plugin, perform the following steps:

1. Deactivate the free version and delete it.
2. Upload the Pro Version and Activate.