singingcyclist

Thanks – I want them all to be on the same page, so couldn’t do this. However, thank you very much because that made me realise how to do it. Will put the solution here just in case anyone else follows this thread.

My products are split into categories, with text between each category .. so I have put the shortcodes for each category inside a div with a class and then set up different heights for each category class. For each category, I made the height big enough for the longest description in that category and that way they are still stacked up nicely within each category.

.wp_cart_product_display_box { height: 600px; }
.skincare .wp_cart_product_display_box { height: 800px; }
.vouchers .wp_cart_product_display_box { height: 300px; }

<div class=”skincare”>
[wp_cart_product_display name=”moisturiser” descrip=” Blah blah…” price=”10.00″][wp_cart_product_display name=”facial serum” descrip=” Blah blah…” price=”10.00″][wp_cart_product_display name=”facial oil” descrip=” Blah blah…” price=”10.00″]</div>

Thank you – I used the above documentation already and it works really well if you are happy for all of your product boxes to be exactly the same height. But what I would like to do is have some big ones and some small ones.

eg using this CSS
.small {height: 300px}
.big {height: 600px}

If that worked, I’d then ideally have a group of the big ones and then a group of the small ones.. so the alignment and stacking would still work perfectly

My problem is I don’t know how to apply to class to a shortcode (or even if that is possible)

e.g [wp_cart_display_product class=”small” ]

Actually I am going to close this and log it with GP Premium Support

yes – IPN all set up .. hence why most of our orders are working correctly

But no , it is a standard paypal account .. not a business account, but it seems to work for 99% of customers so assumed it wasn’t an issue

The URL that worked for our problem phone is charlotteduff.co.uk/shop – Its a simple paypal button using the plugin WP Paypal Buy Now Button by Scott Paterson.

I agree its really hard to work out, particularly as I don’t have the problem phones in front of me.

I have ticked the following in the settings:

Must Collect Shipping Address on PayPal
Open PayPal Checkout Page in a New Tab
Reset Cart After Redirection to Return Page

I have not done anything in the advanced settings section

Just one other thing I am wondering about –

The paypal account that mandypitcher.com/shop is attached to is a personal account.. whereas the one at charlotteduff.co.uk/shop is a business account

Could it be that there is something in the security set up on the user’s phone that means her phone recognises it isn’t a business account and won’t take the basket details forward?

It works fine when she does it with someone else’s phone. And .. note what I said about her phone working correctly for the pure paypal button on the charlotteduff.co.uk/shop page

If it was ONLY her, then we would just think it was something strange about the set-up on her phone. But another customer reported the exact issue, so it is enough for us to worry that the plugin is either not working properly or not set up correctly

More information:

To try and further work out whether this is something to do with Paypal, her phone set-up or the Plugin, I have created a pure Paypal button on a test page on my own website:

https://charlotteduff.co.uk/shop

If she clicks on this button, she is taken to Paypal with ￡1 in the basket.. which is exactly correct. Whereas if she tries to checkout from out shop, she gets directed to paypal but with no basket. ( yet everyone else who tries it works fine)

Hopefully this gives you more to work on

Thanks yes, I have debug on and will keep a record
I will mark this as closed now .. thank for your help

Ok .. is there anything else you can do your end, or is it better for us to just keep a log of problems?

I see .. and so does that definitely tie in with there being a problem at Paypal do you think?

yes you could be right. I just feel a bit uncomfortable leaving it as it may happen again.

Can I ask you a question? This error message:

FAILURE :Order ID 1098 does not exist in the database. This is not a Simple PayPal Shopping Cart order

Is that created by paypal or by the plugin .. if it is the plugin, then can you see what circumstances make it fire off?

Please keep me notified of developments

I am having this exact issue. It happened this morning – I had 2 orders, one succeeded and one failed. Debug was already on, so I can see that the error message is this:

“Order 1098 does not exist in database. Not a Simple Paypal Shopping Cart order”

Up until then, all has been working fine, although we only launched the shop page last weekend. I do know that Paypal has been havign delays with IPN’s but their sttaus page now says all operational

I am happy to start a new thread, or continue with this one.. don’t mind.

If its not to do with the uploads, should we all be worried – I have quite a few sites using this plugin. Please can you let us know how long it will be until an update?