sinandizdarevic

Hi,

I use Bulky to create products, but we manage variations through the standard editor.

• I cleared the transients, but using the standard WooCommerce tool to clear all transients (not just expired ones) didn’t work. I had to use WP-Optimize to fully clear the transients, and only then did the product I mentioned work correctly. It’s functioning properly now, but only after I used WP-Optimize to clear all transients.
• I’ve been in ongoing discussions with Jose Vega from WP Super Admins, and he customized the plugin to meet our specific criteria, providing me with a beta version for testing. This modification will be included in a future official release. I’ll invite Jose Vega or a team member to join this conversation—they might be able to assist us further.
  
  We’ve now disabled all plugins, switched to the default theme, and cleared all transients, leaving only WooCommerce active. I’ll use the staging environment to try and pinpoint the moment the variation bug occurs.
  
  Thanks.

Hi @carolm29 ,

• I’ve already disabled the Woodmart Core plugin, but the issue remains unresolved. I’ve also installed the Conflict Finder plugin, which makes it easier to disable all other plugins for troubleshooting.

• Additionally, I attempted to update WooCommerce, but the issue still persists.
  
  Fatal error
  
  Thanks!
  
  

Hi @carolm29,

I’ve noticed an issue that occurs intermittently, without a specific pattern or timing. Unfortunately, I haven’t been able to identify when it happens exactly.

You can find the system report here: System Report.

Additionally, there’s a fatal error logged, which seems to be related to a custom function I wrote in the functions.phpfile.

Thanks for your suggestion regarding the login credentials.

Hi,

I’ve switched to the Twenty Twenty-Four theme and disabled all plugins except for WooCommerce and WooCommerce Core. Please feel free to check the site now.

If you’d like, I can send you the admin credentials via private message.

Thanks!

Hi @rajeshml ,

Yes, when I clear the transients, everything works normally, and all variations function correctly. However, after some time, possibly triggered by certain user actions, the issue reoccurs.

I have found the broken product:
https://staging.miniauto.shop/product/bmw-alpina-b10-biturbo-e34-1994-red/

Review the product images on the dashboard:

https://miniauto.shop/Screenshot%202024-08-27%20at%2010.29.43.png
https://miniauto.shop/Screenshot%202024-08-27%20at%2010.30.01.png
https://miniauto.shop/Screenshot%202024-08-27%20at%2010.30.10.png

Please note that I have disabled the plugin for Product Restrictions by Location.

Thanks!

Hi @doublezed2,

• I need to locate the specific product with the variation that’s “broken.” For now, I’m clearing the transients to keep the web shop operational.
• Interestingly, when I update the product in the standard editor, it works as expected.
• Clearing the transients seems to resolve the problem temporarily.

I will try to find you “broken” product with variation on staging and to send it to you.

Hi @doublezed2 ,

The issue isn’t related to any plugins; I’ve thoroughly tested that. The problem seems to be on the WordPress/WooCommerce side. I’ve disabled all plugins and switched to the default theme, yet the issue still persists.

Hi @doublezed2 ,

Thanks for the fast reply.

• I’m experiencing an issue with product variations on my webshop that are filtered by country using a plugin based on IP addresses. The problem only affects variations, not the main products. For example, I have variations set up for Montenegro and Bosnia, but after some time, only the Montenegro or Bosnia variation is visible, or sometimes neither shows up. The issue happens intermittently, and I can’t pinpoint when it occurs.

• Upon investigation, I discovered that the issue is related to transients. When I manually clear the transients, the variations display correctly again, but after a while, the problem returns. Importantly, the issue isn’t due to expired transients, but rather non-expired transients causing the variations to disappear.

• When I check the product from the admin dashboard, I can see that the inventory is correct, with quantities shown as expected, so the variations still exist.

I realize disabling transients isn’t a long-term solution, but until I can resolve the issue, I’m considering disabling them or using WP-Optimize to schedule periodic clearing of the transients to ensure that my variations continue to display correctly.

Thanks!

You can find the copy of status report.



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Next scheduled: 2024-08-26 12:05:40 +00:00<br>Options: ?<br>Notes: 157<br>Onboarding: completed Action Scheduler<br><br>Zatvoreno: 1<br>Oldest: 2024-08-16 07:00:41 +0000<br>Newest: 2024-08-16 07:00:41 +0000<br><br>Dovr?i: 1,817<br>Oldest: 2024-07-26 09:18:19 +0000<br>Newest: 2024-08-26 08:19:52 +0000<br><br>Neuspjelo: 13,359<br>Oldest: 2022-11-25 16:31:43 +0000<br>Newest: 2024-08-26 08:58:32 +0000<br><br>Na ?ekanju: 6<br>Oldest: 2024-08-26 09:03:32 +0000<br>Newest: 2024-08-27 07:28:10 +0000 Status report information<br><br>Generated at: 2024-08-26 09:02:16 +00:00<br>

• This reply was modified 2 months, 4 weeks ago by sinandizdarevic.

My problem was edge case that wasn’t covered. I hope they will cover it ASAP. I have used the website in subfolder and it was like https://www.domain.com/website/.

You should use the root folder and everything works as well.

Thanks! @matheusfd