WPSForm

Hi, I’d really like to help you. But there is no PRO version of SimpleForm, and there has never been a multi-step feature.

You probably entered a request for assistance in the wrong support forum, it happens.

I hope you can solve your problem and best regards!

Great! Thanks for letting us know. For any other need of support or issue, we’ll be happy to assist further.

Best of luck with your project, and thanks for your support.

Hi, thanks for reporting it.

I just have a few questions first.
What version are you using?
Have you installed any add-ons?

It would be very helpful if you could send me the link.
If you don’t want to make it public, you can use the reporting form`here.

This explains everything. Glad it works now.

Out of curiosity, I went to the Chrome settings and I’ve verified how the Auto-fill works. I edit the address and I added my phone. If I fill out the form with the Auto-fill, then it doesn’t works.

That piece of code is used against spam, but I didn’t think the name used for this hidden field would cause problems with autofill. The unclear thing, however, is that I had entered the attribute autocomplete=”off” for this hidden field but chrome ignores it. A new version will be released shortly to fix it.

Thank you so much for reporting this!

• This reply was modified 3 years, 1 month ago by WPSForm.

I noticed that the email address from which the auto-reply is sent is a Gmail address. Something similar had happened to me.

Have you read the SMTP server configuration warnings? You will find them in the settings page within the notifications tab.

I’d recommend you stop using Gmail. You just need to create a new email account that uses your domain name. Then use the configuration information that your hosting provider gives you to connect to its SMTP server, by filling all the fields in the “SMTP Server Configuration” section.

Let me know if this works.

Maybe, a cache problem? Are you using some caching plugin? Have You tried to clean browsing data in chrome? In any case, as soon as I have a moment I will do more careful checks to understand why. Sorry if I will clog your in-box with some test mails.

Hi, Let’s see what we can do.

If you go to the “Settings” page, in the “Form Submission” section, what options are selected?

PS
I just tried the form and it worked on the first shot. I also received the auto responder email. It looks fine to me (I used Chrome).

• This reply was modified 3 years, 1 month ago by WPSForm.
• This reply was modified 3 years, 1 month ago by WPSForm.

Thanks for report it. Once again, it seems to be due to an incorrect instance of the class that defines the block of the plugin. We try to solve it as soon as possible by editing the code.

@neikoloves: Thanks for the report.

The problem is very likely due to an incorrect instance of the class that defines the block of the plugin. This involves excessive use of queries in admin pages. Part of the problem could also be an hooked function used in admin pages for cleaning up the post content prior to saving it in the database. A new version will be released soon.

Ad intuito, dal tipo di messaggio di errore, si può dedurre che era un problema di interrogazioni al database che si ripetevano, questo ha causato l’esaurimento della memoria del piano hosting ed il conseguente blocco.

Con la nuova versione 2.0.5 una parte del problema credo sia stato risolto, ma si deve approfondire meglio per esserne certi.

Comunque grazie di averlo segnalato, e scusa se non siamo potuti intervenire prontamente.

Un saluto

Ciao,

mi spiace tu abbia avuto dei problemi. Quale versione avevi installato di SimpleForm?

Dovresti fare una cosa per capire il problema. Installa il plugin Query Monitor. Una volta installato nella dashboard troverai strumenti per indagare. In particolare guarda se ci sono errori PHP e clicca su Query => Query per componente => Plugin: simpleform. Guarda cosa ti dice.

Usa il form di segnalazione problemi così possiamo scriverti direttamente via mail

https://wpsform.com/report/

Sure, that’s great advice. A new option will be included in the next release. Thank you.