simotomail

Buongiorno, riguardo ai passaggi richiesti:

Il consiglio è di verificare che le Aliquote Iva in WooCommerce siano impostate correttamente al 22% o a 0%

IVA impostata: 22%

1) andare in
WooCommerce > Stato > Ottieni report di sistema > Copia per il Supporto
e scrivere qui nella risposta i dati ottenuti

### WordPress Environment ###

WordPress address (URL): https://www.XXXX.com
Site address (URL): https://www.XXXX.com
WC Version: 6.9.4
REST API Version: ? 6.9.4
WC Blocks Version: ? 8.3.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: ? 6.0.3 – è disponibile una versione più recente di WordPress (6.1)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.32
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.6.7-MariaDB-2ubuntu1.1
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.9.4
WC Database Prefix: wp_
Dimensione totale database: 395.29MB
Dimensione dati database: 246.56MB
Dimensione indice database: 148.73MB
wp_woocommerce_sessions: Dati: 0.08MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_order_items: Dati: 0.41MB + indice: 0.13MB + motore InnoDB
wp_woocommerce_order_itemmeta: Dati: 3.52MB + indice: 3.03MB + motore InnoDB
wp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_shipping_zone_locations: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_actions: Dati: 0.42MB + indice: 0.47MB + motore InnoDB
wp_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_logs: Dati: 0.33MB + indice: 0.22MB + motore InnoDB
wp_adtribes_my_conversions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_commentmeta: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
wp_comments: Dati: 2.52MB + indice: 0.86MB + motore InnoDB
wp_gla_budget_recommendations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_gla_merchant_issues: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_gla_shipping_rates: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_gla_shipping_times: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailchimp_carts: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
wp_mailchimp_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_options: Dati: 5.52MB + indice: 0.25MB + motore InnoDB
wp_postmeta: Dati: 119.66MB + indice: 92.20MB + motore InnoDB
wp_posts: Dati: 48.56MB + indice: 17.06MB + motore InnoDB
wp_revslider_css: Dati: 0.13MB + indice: 0.02MB + motore InnoDB
wp_revslider_css_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_revslider_layer_animations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_revslider_layer_animations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_revslider_navigations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_revslider_navigations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_revslider_sliders: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
wp_revslider_sliders_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_revslider_slides: Dati: 1.52MB + indice: 0.02MB + motore InnoDB
wp_revslider_slides_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_revslider_static_slides: Dati: 0.09MB + indice: 0.02MB + motore InnoDB
wp_revslider_static_slides_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_stock_log: Dati: 0.16MB + indice: 0.00MB + motore InnoDB
wp_termmeta: Dati: 0.08MB + indice: 0.09MB + motore InnoDB
wp_terms: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
wp_term_relationships: Dati: 0.14MB + indice: 0.09MB + motore InnoDB
wp_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_usermeta: Dati: 1.52MB + indice: 0.53MB + motore InnoDB
wp_users: Dati: 0.06MB + indice: 0.05MB + motore InnoDB
wp_vxcf_leads: Dati: 0.05MB + indice: 0.05MB + motore InnoDB
wp_vxcf_leads_detail: Dati: 0.08MB + indice: 0.03MB + motore InnoDB
wp_vxcf_leads_notes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_admin_notes: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
wp_wc_admin_note_actions: Dati: 0.05MB + indice: 0.02MB + motore InnoDB
wp_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_customer_lookup: Dati: 0.11MB + indice: 0.08MB + motore InnoDB
wp_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_product_lookup: Dati: 0.33MB + indice: 0.30MB + motore InnoDB
wp_wc_order_stats: Dati: 0.13MB + indice: 0.14MB + motore InnoDB
wp_wc_order_tax_lookup: Dati: 0.09MB + indice: 0.09MB + motore InnoDB
wp_wc_product_attributes_lookup: Dati: 0.05MB + indice: 0.05MB + motore InnoDB
wp_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_product_meta_lookup: Dati: 0.11MB + indice: 0.19MB + motore InnoDB
wp_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wfblockediplog: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wp_wfblocks7: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wfconfig: Dati: 0.50MB + indice: 0.00MB + motore InnoDB
wp_wfcrawlers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wffilechanges: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wffilemods: Dati: 12.55MB + indice: 0.00MB + motore InnoDB
wp_wfhits: Dati: 0.50MB + indice: 0.16MB + motore InnoDB
wp_wfhoover: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wfissues: Dati: 0.08MB + indice: 0.06MB + motore InnoDB
wp_wfknownfilelist: Dati: 9.52MB + indice: 0.00MB + motore InnoDB
wp_wflivetraffichuman: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wflocs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wflogins: Dati: 0.19MB + indice: 0.06MB + motore InnoDB
wp_wfls_2fa_secrets: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wfls_settings: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wfnotifications: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wfpendingissues: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_wfreversecache: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wfsnipcache: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wfstatus: Dati: 0.13MB + indice: 0.09MB + motore InnoDB
wp_wftrafficrates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_amazon_buyer_index: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woodmart_wishlists: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woodmart_wishlist_products: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wpmailsmtp_debug_events: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wpmailsmtp_tasks_meta: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
wp_wt_iew_action_history: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wt_iew_mapping_template: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_yith_wcwl: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_yith_wcwl_lists: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_yoast_indexable: Dati: 35.56MB + indice: 31.13MB + motore InnoDB
wp_yoast_indexable_hierarchy: Dati: 0.06MB + indice: 0.08MB + motore InnoDB
wp_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_yoast_seo_links: Dati: 0.11MB + indice: 0.06MB + motore InnoDB

### Post Type Counts ###

acf-field: 35
acf-field-group: 2
attachment: 1420
cms_block: 9
custom_css: 1
mc4wp-form: 1
nav_menu_item: 107
omapi: 3
page: 17
post: 18
product: 536
product_variation: 247
revision: 1542
shop_coupon: 201680
shop_order: 1089
shop_order_refund: 10
tablepress_table: 100
wcp_ruleset: 1
woodmart_sidebar: 2
woodmart_slide: 35
wp_global_styles: 1
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (48) ###

ManageWP – Worker: by GoDaddy – 4.9.14
Query Monitor: by John Blackbourn – 3.9.0
Campi Personalizzati Avanzati: by Delicious Brains – 5.12.3
All-in-One WP Migration: by ServMask – 7.63
Conditional Payments for WooCommerce: by Lauri Karisola / WP Trio – 2.3.1
Contact Form 7 – Dynamic Text Extension: by Chris Mavricos
SevenSpark – 2.0.3

Contact Form 7: by Takayuki Miyoshi – 5.6.2
Contact Form Entries: by CRM Perks – 1.2.8
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
GTM4WP: by Thomas Geiger – 1.16.1
Feedaty Opinioni Certificate: by Mirko Bianco – 1.0.0
Flexible Shipping: by Octolize – 4.13.3
Google Listings and Ads: by WooCommerce – 2.1.0
Cookie and Consent Solution for the GDPR & ePrivacy: by iubenda – 3.2.0
WPBakery Page Builder: by Michael M – WPBakery.com – 6.9.0
Loco Translate: by Tim Whitlock – 2.6.2
Mailchimp for WooCommerce: by Mailchimp – 2.7.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
Maintenance: by WebFactory Ltd – 4.06
MainWP Child: by MainWP – 4.2.6
Order Export & Order Import for WooCommerce: by WebToffee – 2.2.7
Post Types Order: by Codice Nsp – 1.9.9.1
Preorders for WooCommerce: by Bright Plugins – 1.2.7
Slider Revolution Mousetrap Add-On: by ThemePunch – 3.0.4
Slider Revolution: by ThemePunch – 6.5.31
Safe SVG: by 10up – 2.0.2
Soisy Pagamento Rateale: by Soisy – 5.6.6
TablePress: by Tobias B?thge – 1.14
Tawk.to Live Chat: by Tawkto – 0.7.2
UpdraftPlus – Backup/Ripristino: by UpdraftPlus.Com
DavidAnderson – 2.22.14.25

User Role Editor: by Vladimir Garagulya – 4.63
Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.3.4
Export & Import WPBakery Page Builder: by Tomiup – 1.0.1
WooCommerce Smart COD: by woosmartcod.com – 1.6.1
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.7.1
WooCommerce Fattureincloud: by Woofatture – 2.5.4
Product Feed PRO for WooCommerce: by AdTribes.io – 11.9.5
WPC Product Timer for WooCommerce (Premium): by WPClever – 4.0.2
WooCommerce Stripe Gateway: by WooCommerce – 6.8.0
WooCommerce PayPal Payments: by WooCommerce – 1.9.3 (aggiornamento alla versione 1.9.5 disponibile)
Stock Manager for WooCommerce: by StoreApps – 2.8.3
WooCommerce: by Automattic – 6.9.4 (aggiornamento alla versione 7.0.1 disponibile)
Woodmart Core: by – 1.0.34
Yoast SEO: by Team Yoast – 19.5.1
WP Mail SMTP: by WPForms – 3.5.2
YITH WooCommerce Frequently Bought Together Premium: by YITH – 1.20.0

### Inactive Plugins (3) ###

Soisy Payment Gateway: by Soisy – 4.2.0
Wordfence Security: by Wordfence – 7.6.0
YITH WooCommerce Frequently Bought Together: by YITH – 1.16.0

### Dropin Plugins (2) ###

db.php: Query Monitor Database Class (Drop-in)
maintenance.php: maintenance.php

### Must Use Plugins (1) ###

ManageWP – Worker Loader: by GoDaddy –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #9 – /prodotti/
Carrello: #10 – /cart/
Pagamento: #11 – /checkout/
Il mio account: #12 – /il-mio-account/
Termini e condizioni: #3277 – /condizioni-generali-di-vendita/

### Theme ###

Name: Woodmart Child
Version: 1.0.0
Author URL: https://xtemos.com
Child Theme: ?
Parent Theme Name: Woodmart
Parent Theme Version: 6.5.4 – 7.0.3 è disponibile
Parent Theme Author URL: https://themeforest.net/user/xtemos
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart-child/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart-child/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart-child/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php versione 4.1.0 è obsoleta. La versione attuale è 6.0.0
woodmart/woocommerce/product-searchform.php
woodmart-child/woocommerce/single-product/add-to-cart/grouped.php versione 4.0.0 è obsoleta. La versione attuale è 4.8.0
woodmart-child/woocommerce/single-product/add-to-cart/variable.php versione 3.5.5 è obsoleta. La versione attuale è 6.1.0
woodmart-child/woocommerce/single-product/meta.php
woodmart-child/woocommerce/single-product/price.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart-child/woocommerce/single-product/product-thumbnails.php
woodmart-child/woocommerce/single-product/rating.php
woodmart-child/woocommerce/single-product/related.php
woodmart-child/woocommerce/single-product/sale-flash.php
woodmart-child/woocommerce/single-product/short-description.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart-child/woocommerce/single-product/title.php
woodmart-child/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

Outdated Templates: ?

Scopri come aggiornare

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: IT
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-11-08 10:50:17 +01:00
Options: ?
Notes: 113
Onboarding: completed

### Action Scheduler ###

Complete: 47.878
Oldest: 2022-10-10 00:53:44 +0200
Newest: 2022-11-07 14:27:24 +0100

Failed: 3
Oldest: 2022-06-17 11:47:48 +0200
Newest: 2022-06-17 11:47:48 +0200

Pending: 2
Oldest: 2022-11-07 19:38:11 +0100
Newest: 2022-11-07 19:38:11 +0100

### Status report information ###

Generated at: 2022-11-07 14:40:53 +01:00

2) inviare uno screenshot dell’ordine che da il problema (oscurando nome cognome)
View post on imgur.com

3) e uno screenshot delle impostazioni del plugin

View post on imgur.com

@maelchiabrera purtroppo non ho risolto, nonostante abbia fatto l’aggiornamento, siamo in molti con lo stesso errore, è evidente che il plugin ha dei problemi, ma il supporto non offre una soluzione.

Salve @woofatture ho eseguito l’aggiornamento a 2.5.4, ma il problema non è risolto. Oggi ad esempio ho completato 3 ordini e solo 2 fatture sono state create su fatture in cloud, il terzo ordine ha dato il solito errore:

Creazione Documento non Riuscita: Il totale dei pagamenti non corrisponde al totale da pagare.

Con l’aggiunta di questa seconda stringa di errore:

<strong>Error #:

Array
(
    [error] => Array
        (
            [message] => Il totale dei pagamenti non corrisponde al totale da pagare.
            [validation_result] => 
        )

)