Simon

Hi @anguschang007,

The google_product_category isn’t something we’ve implemented yet since taking over support and development of the plugin earlier this year. It’s on our roadmap though! Our product team are looking into how best to implement this. You’re correct that it will not be included at the moment.

The variant_label and variant_value are warnings that can be ignored. They appear because Facebook attempts to read these fields for all products, whereas they are only included for variable products.

The plugin is also not able to sync any products without a set price. I think this may be the issue with the Affiliate product that you’ve referenced, as there is no particular restriction on product types such as this. It’s possible to use the Facebook tab on the product settings to set a price specifically for Facebook, though this may not be desirable if you would rather the customer be taken directly to the affiliate link than to your store.

These issues don’t seem related to the original problem raised here though so I want to make sure I’m understanding correctly. Are you expecting to sync the product data with our plugin? Or are you expecting to only use the Woo Product Feed Pro XML feed instead?

Cheers,

Simon.

Hi @anguschang007,

You can follow the steps mentioned earlier to find the unique URL to download the feed file directly. Otherwise, if you’re looking for the file on the server, it should be located in wp-content/uploads/facebook-for-woocommerce. It will have a unique file name of the format product_catalog_<unique_id>.csv.

So to confirm, are you hoping that our plugin does sync products using the generated feed file as well? If you login to catalog manager and view the Data Sources screen mentioned previously, do you see the feed source for WooCommerce and our plugin?

Cheers,

Simon.

Hi @anguschang007,

Ah ha! Thanks for confirming, I don’t think we were aware that was the only feed being used to generate the products in your catalog. Sorry that it took so long to realize that!

In this case, it sounds like you are only using our plugin for the pixel tracking, which is why we would expect a mismatch if the ID’s are different.

I’m afraid the only way forward would be to match the content_id used in the pixel event with your generated ID’s from Product Feed Pro, or vice versa. There is a filter in our plugin that allows filtering the parameters used within each event:

/**
* Filters the parameters for the pixel code.
*
* @since 1.10.2
*
* @param array $params user defined parameters
* @param string $event the event name
*/
add_filter( 'wc_facebook_pixel_params', 'sv_wc_facebook_pixel_params', 10, 2 );

Though this would require the help of a developer to work for your needs, as customization such as this isn’t something that we can assist with.

Alternatively, you may be able to reach out to the Woo Product Feed Pro support folks to see if they can help adjust the group ID when generating the feed. It would need to be in the format that we discussed earlier, with the <parent sku>_<parent_id>.

Do either of these options sound like they could work do you think?

Cheers,

Simon.

Hi @anguschang007,

Thanks for sharing that. That would be the feed file generated by the Woo Product Feed Pro plugin. I will need to check the feed file generated by our Facebook for WooCommerce plugin to make sure the data we’ve sent matches the correct item group ID’s and content ID’s mentioned above.

Our feed file is a .csv file that is created on your server which Facebook requests once per hour to sync your products. If you could follow the steps listed above, that will show you the unique feed file URL that Facebook is using to retrieve the data, we can then use this also to download the latest file to confirm.

Cheers!

Simon.

Hi @anguschang007,

Thanks for confirming! I’m not sure how that particular feed plugin is attempting to read the product data, is this parsing it from WooCommerce directly or by generating it based on their existing mapping field choices? Does it then feed this back into the catalog at all, or is this for ad marketing elsewhere?

Our plugin calls the same method during the sync, as well as when recording the pixel ViewContent event. That is the get_fb_retailer_id() function. In both these cases, it should generate the item ID by using the get_sku() function on the product concatenated with the product ID. If the SKU isn’t set, it uses a default string of ‘wc_post_id’ instead.

When the item_group_id and ViewContent content_id matches, there should be no issue with the pixel helper.

From your screenshots, as you’ve mentioned, it appears the group ID for the product is missing the parent product ID, instead only listed as ISP001, rather than ISP001_2567. Is our plugin the only data source for your products, or could this have been altered by Woo Product Feed Pro? If you’d like to confirm what our plugin is generating, it should be possible to take a look at the feed file that gets generated every 15 minutes.

To find the unique URL for the feed file, you’ll need to log in to?Catalog Manager. Select the current catalog that is in use for the?WooCommerce plugin. Then click?(Product) Data Sources?from the left-hand side, select the “Data Feed” from the list for?WooCommerce,?and finally click the?Settings?tab to open the details for the feed sync.

The unique feed URL should be displayed here which would let us download the content from the server directly so that we could have a better view of what data is being sent to Facebook during the sync.

Once we have that, we can then take a look at next steps to see why it’s set as we expect! Could you let me know when you have a moment to run through this for me?

Cheers,

Simon.

Hi @anguschang007,

Simon jumping in here, I have been chatting with Julie about your questions so far, thanks for all the information!

Could you let me know what plugin or settings page you are using to set this mapping? I’m afraid I’m not familiar with how this works to gather the data from Facebook, as our plugin is only responsible for adding products to the Facebook product catalog.

Are you able to view the product in your Catalog Manager and let me know what Product Group ID is listed? It should be available in the pop-up window after clicking/selecting a product: https://cloud.skyver.ge/jkuQb844

If you click the View More Fields button, this should also show you a list of fields for the product, including the item ID and the item group ID. Do these currently show what you’d expect to see, or are they matching what is shown in your last screenshot?

Cheers!

Simon.

His @snarfe,

Thanks for testing that! The reason I mentioned the account is that you mentioned seeing an error when clicking Manage Connection: “Sorry, something went wrong.“.

The most common cause for this is when an account that was previously used to set up the plugin is no longer available. It’s not a problem if this isn’t the case, as you would still want to use the plugin I suggested last time to reset the configuration in any case.

To confirm, when you installed the plugin and reset the tool, if you navigate back to the WooCommerce > Settings > Integration > Facebook for WooCommerce page, do you see the Get Started button? That would confirm that the settings have been removed.

Did you then deactivate or uninstall the plugin? That would be all that is required to remove the pixel and sync code from the site.

I’d be happy to look into this further for you to see what I can suggest. Could you share a bit more information about what the issue with the stock inventory is and why you think the Facebook for WooCommerce might have caused it?

Cheers!

Simon.

Hey @snarfe!

Sorry to hear that our plugin might be the cause of the stock issues. I’d be happy to help you reset the plugin settings so that you can debug further.

It sounds like you may no longer have access to the stored settings of Facebook, either by being logged into a different account, or losing access to the original account. Therefore, in order to delete the configuration, you’ll need to use our plugin that adds a new system status tool for you to use to delete the database stored settings.

Would you please download and install the following small plugin we’ve created? This will add a new tool available at WooCommerce > Status > Tools called “Reset Facebook for WooCommerce settings“. Please click the Reset Settings button here, which should remove the mains stored settings of the plugin.

You should then be able to run further troubleshooting that you were looking for. If you need any further assistance with the stock issue though, please could you let me know?

Cheers!

Simon.

Hey @jiplo,

We finally managed to get the support access we needed to ask Facebook about this issue. They’ve let us know that with the feed file sync, it is not possible to set a default variation and the current behavior is expected. The only way to set a default variation is by using the API calls which is not possible in the current version due to the security fix that we needed to apply.

Therefore I think the only way around this going forward would be to implement their suggestion in the newer release when available. As this is currently going through testing, it won’t be ready for the first release, though I have raised this with my product team for planning!

Thanks so much for hanging in there, and I’m sorry that we can’t help with this at this time! Is there anything else I can help out with today?

Cheers,

Simon.

Hi @s3vo,

Thanks for getting back to me! I guess that means that all is working as it should be now? ?? If you have any further questions, however, don’t hesitate to let me know!

Cheers,

Simon.