simonmnd

Hi @distinctivepixels

I’ve now installed the WooCommerce extension. Should I be looking for that file under the extension’s files, or the original plugin? Under the original WP Activity Log plugin I can see that folder present but the file is FrontendWooCommerce.php instead?

Hi @robert681

Thanks for responding. I don’t believe we have that extension installed.

The version of the plugin was 4.1.3.1.

Hope that helps,

Simon. ??

Experienced the same issue with a single order placed with the 9035 error on our shop around 3pm yesterday afternoon (12th August).

Like others, could see the full cost but not the products they’ve ordered.

I’ve followed everyone else’s suggestions and deactivated the Activity Log plugin so will monitor it and hopefully that will sort it.

Hi Gerard,

Thanks for the quick response.

Is there any plans to fix the issue with Beaver Builder so it will be compatible? I’ve also noticed if I log in to our website and go into the media library and click to replace a media file without using Beaver Builder at all, I still only get the single option.

I’m the super admin of the website. Basically when I go in to edit a media file, the drop down menu for author only gives a few users, not everyone who has a role. Here’s a screenshot –

View post on imgur.com

Just wondered if there was a way to alter it so I can change the author to anyone who has a username on the website?

Hi @bearlydoug,

Thanks for the response.

The previous version of the plugin was causing a couple of issues by reverting URLs to a previous one, which is why I went looking for answers and found the plugin had been abandoned and then taken over by yourselves.

We are running WP 4.9.8. Not all of our plugins are up to date, no, we have about 9 that require updating, but are awaiting an agency (who deployed them in the first place) to do some work as updating them causes the site to break.

*Touch wood* we’ve not experienced any more issues since I wrote the posts above, but still keeping an eye on things just in case. Do you think it’s possible that there could be a conflict with other plugins we have installed?

Added to the above, I’ve noticed that when re-activating the plugin, it either loses some quick redirects that I’ve set up, or in some cases reverts the destination URL to previous URL that had been in place months before but had been changed. It’s really weird!

Yes the GDPR is only on the checkout, so in theory shouldn’t affect the other pages.

Looking under Product Catalogue I have the following settings:

Shop Page Display > Show products
Category display > Show subcategories
Default product sorting > Sort by most recent
Products per rows > 3
Rows per page > 3

Hi @dougaitken and @mikedmoore,

I’ve tried turning off all plugins except WooCommerce and still get the same problem. Also tried changing the theme from Storefront Child to Twenty Seventeen and no change.

The only thing I can assume is whether some custom code recently added to the checkout for GDPR is causing the problem?

Simon.

Hi @mikeyarce,

I discovered that not all the products were affected, only some were, and by going into the affected product and then clicking to update the page, it appears to have sorted itself out.

I’m not seeing the warning message either, so both issues seem to be ok for now.

Simon.

Have done, and all seems to be fine now. Thanks again for all your help!

Simon. ??

Hi Andrew,

Really appreciate the quick response. I’ve upgraded the Meta Slider plugin and changed the slider to R. Slides and that seems to have done the trick. I have noticed the banner image does appear bigger now than it did previously on desktop but that’s no biggie, I can live with that.

Good luck with fixing the theme, and thanks again for your help!

I’m also experiencing the same issue on our online shop. Since I upgraded to the latest version yesterday morning, all orders have been pending with ‘Guest’ orders appearing inbetween.

Here’s an example of what I’m seeing: https://imgur.com/a/7tVME

I really hope this can be resolved quickly.

• This reply was modified 7 years, 5 months ago by simonmnd.

The update for ‘For The Cause’ theme hasn’t appeared either!

I’m also experiencing the same issue with the ‘For The Cause’ theme. Anyone know if any updates will be happening for this one?

That’s been done, and all is exactly the same.

The rolling back to a previous version didn’t make any difference either.

I’ve tried to look into exactly where the submit button is going to when a user presses it, but unfortunately my php knowledge is virtually non-existent so didn’t have much luck.

It feels like I’ve exhausted every avenue and getting no where! ??