simonbbs

Hey Guys,

Awesome, thanks so much!

I added this code snippet and everything appears to be working like a charm.

If we should run into that error message again in the future I’ll let you know, but that appears to have done the trick.

Super appreciate the quick help with this!

Good Morning,

Awesome, thanks for the information!

Do you have any idea where that specific update is in the pipeline?

Thanks so much!

-Simon

Good Morning,

Awesome, thanks for the information!

I was able to locate the spot on the individual posts where we can enter the questions and answers, and once those were entered the error disappeared!

One thing I noticed is that it appears switching to the “Custom Schema” on the individual post wipes away any of the autofetched information.

Is there a way we can keep the autofetched information on all the posts, and ONLY add the custom questions & answers?

Thanks!

-Simon

Hey Vladimir,

Super appreciate the quick turnaround on this, that Learndash limitation makes sense and really won’t be an issue if they can edit topics courses etc.

I installed the development version of the plugin and while I am now seeing the proper permissions in the quizzes section, it doesn’t appear that the newly created role is working.

I first tried to create it as a freshly custom role duplicated from subscriber, but that did not allow me to edit the quizzes / lessons / etc.

I thought it may be because there was a specific permission associated with activating the backend, so I duplicated the author role and added the lessons / courses / quizzes permissions, but I am still unable to see any additional permissions.

Do you know if there are any conflicts between user role editor and memberium or anything additional we need to do to give a custom user role backend access?

Thanks!

-Simon

Hey Vladimir,

Awesome, thank you so much for digging into the things!

-Simon

Hey Spacetime,

Awesome thank you!

That report has been submitted.

Hey Ewout,

I reached out to the server team & as soon as they reset the folder permissions it began to show as expected.

We cleared that folder out, and as you predicted the site is now working properly with the plugin active.

Are you aware of a way we can prevent this error going forward, or does this appear to be a one time glitch?

Thanks so much!

-Simon

Hey Ewout,

Thanks for the information.

That folder is definitely not present in the /uploads folder, and I’m not sure how to check on the permissions, so I’m forwarding this all over to the server team to have them take a look.

As soon as I get more information from them I’ll follow up here.

Thanks!

-Simon

Hey Ewout,

Thanks for the information!

None of those changes were made as far as I’m aware, but I’m double checking with the server team to know for sure.

I took a look in the Uploads folder and was unable to find a folder called /wpo_wcpdf.

Are there any other server locations that folder may be?

Thanks!

-Simon

Hey Ewout,

Whenever the plugin is active the backend is inaccessible and 504’s, while the entire front-end notices a marked drop in speed.

Here is an excerpt from the slow error log file that led us to this plugin being the issue:

script_filename = /www//wp-admin/admin-ajax.php
[0x00007f86b9e99fa0] date() /www/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-log-handler.php:28
[0x00007f86b9e99f30] format_time() /www/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-log-handler.php:42
[0x00007f86b9e99dc0] format_entry() /www/wp-content/plugins/woocommerce/includes/log-handlers/class-wc-log-handler-file.php:124
[0x00007f86b9e99be0] format_entry() /www/wp-content/plugins/woocommerce/includes/log-handlers/class-wc-log-handler-file.php:97
[0x00007f86b9e99ab0] handle() /www/wp-content/plugins/woocommerce/includes/class-wc-logger.php:140
[0x00007f86b9e99940] log() /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/wcpdf-functions.php:197
[0x00007f86b9e99780] wcpdf_log_error() /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php:436
[0x00007f86b9e995c0] init_tmp() /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php:368
[0x00007f86b9e993e0] get_tmp_path() /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php:469
[0x00007f86b9e98ae0] copy_fonts() /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php:449
[0x00007f86b9e98920] init_tmp() /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php:368
[0x00007f86b9e98740] get_tmp_path() /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php:469
[0x00007f86b9e97e40] copy_fonts() /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php:449
[0x00007f86b9e97c80] init_tmp() /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php:368
[0x00007f86b9e97aa0] get_tmp_path() /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php:469
[0x00007f86b9e971a0] copy_fonts() /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php:449
[0x00007f86b9e96fe0] init_tmp() /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php:368
[0x00007f86b9e96e00] get_tmp_path() /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php:469
[0x00007f86b9e96500] copy_fonts() /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php:449
[0x00007f86b9e96340] init_tmp() /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php:368

The entire file is basically that error on repeat.

The PHP Error Log, looks similar, here is an excerpt of the infinitely repeating error there:

[26-Aug-2019 14:52:34 UTC] PHP Warning: file_put_contents(/www/wp-content/uploads/wpo_wcpdf/attachments/.htaccess): failed to open stream: Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 452
[26-Aug-2019 14:52:34 UTC] PHP Warning: touch(): Unable to create file /www/wp-content/uploads/wpo_wcpdf/attachments/index.php because Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 453
[26-Aug-2019 14:52:34 UTC] PHP Warning: mkdir(): Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 443
[26-Aug-2019 14:52:34 UTC] PHP Warning: mkdir(): Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 432
[26-Aug-2019 14:52:34 UTC] PHP Warning: mkdir(): Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 443
[26-Aug-2019 14:52:34 UTC] PHP Warning: file_put_contents(/www/wp-content/uploads/wpo_wcpdf/attachments/.htaccess): failed to open stream: Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 452
[26-Aug-2019 14:52:34 UTC] PHP Warning: touch(): Unable to create file /www/wp-content/uploads/wpo_wcpdf/attachments/index.php because Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 453
[26-Aug-2019 14:52:34 UTC] PHP Warning: mkdir(): Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 443
[26-Aug-2019 14:52:34 UTC] PHP Warning: mkdir(): Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 432
[26-Aug-2019 14:52:34 UTC] PHP Warning: mkdir(): Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 443
[26-Aug-2019 14:52:34 UTC] PHP Warning: file_put_contents(/www/wp-content/uploads/wpo_wcpdf/attachments/.htaccess): failed to open stream: Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 452
[26-Aug-2019 14:52:34 UTC] PHP Warning: touch(): Unable to create file /www/wp-content/uploads/wpo_wcpdf/attachments/index.php because Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 453
[26-Aug-2019 14:52:34 UTC] PHP Warning: mkdir(): Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 443
[26-Aug-2019 14:52:34 UTC] PHP Warning: mkdir(): Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 432
[26-Aug-2019 14:52:34 UTC] PHP Warning: mkdir(): Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 443
[26-Aug-2019 14:52:34 UTC] PHP Warning: file_put_contents(/www/wp-content/uploads/wpo_wcpdf/attachments/.htaccess): failed to open stream: Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 452
[26-Aug-2019 14:52:34 UTC] PHP Warning: touch(): Unable to create file /www/wp-content/uploads/wpo_wcpdf/attachments/index.php because Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 453
[26-Aug-2019 14:52:34 UTC] PHP Warning: mkdir(): Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 443
[26-Aug-2019 14:52:34 UTC] PHP Warning: mkdir(): Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 432
[26-Aug-2019 14:52:34 UTC] PHP Warning: mkdir(): Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 443
[26-Aug-2019 14:52:34 UTC] PHP Warning: file_put_contents(/www/wp-content/uploads/wpo_wcpdf/attachments/.htaccess): failed to open stream: Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 452
[26-Aug-2019 14:52:34 UTC] PHP Warning: touch(): Unable to create file /www/wp-content/uploads/wpo_wcpdf/attachments/index.php because Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 453
[26-Aug-2019 14:52:34 UTC] PHP Warning: mkdir(): Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 443
[26-Aug-2019 14:52:34 UTC] PHP Warning: mkdir(): Input/output error in /www/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php on line 432
[26-Aug-2019 14:52:34 UTC] PHP Fatal error: Allowed memory size of 314572800 bytes exhausted (tried to allocate 20480 bytes) in /www/wp-includes/capabilities.php on line 971

We initially attempted to rollback the plugin to the most recent version, as it had been updated last week, but both versions appear to cause the issue.

It may be worth noting that according to the store owner there was an increase in traffic & orders (unfortunately I don’t have any data to represent this), so my running theory is that a bunch of backed up processes is our culprit, though that is just a theory.

Thanks!

-Simon

Hey Andrew,

Very much appreciate the information, even if it wasn’t plugin related.

Initially the server team said there wasn’t anything malicious and was likely something in the plugin file, which is why I reached out here.

I’ll go back to them to try and get more information.

Thanks so much!

Hey Alex,

Thank you!

I went to look for debug mode and it was not available.

That’s how I realized we were on plugin version 2.0.4, not the current 2.1.4.

As soon as we updated to the newer version that was working correctly.

I’m not sure why it wasn’t alerting us that the plugin needed an update, but all is working perfectly!

Thanks,

-Simon

Basic Info:

• url: https://alternatevape.com
• version: 4.8.7
• stylesheet_url: https://alternatevape.com/wp-content/themes/kreme-child/style.css
• text_direction: ltr

Plugins:

• Advanced Order Export For WooCommerce: woo-order-export-lite/woo-order-export-lite.php
• Aelia Foundation Classes for WooCommerce: wc-aelia-foundation-classes/wc-aelia-foundation-classes.php
• Async JavaScript: async-javascript/async-javascript.php
• Autoptimize: autoptimize/autoptimize.php
• Better Search Replace: better-search-replace/better-search-replace.php
• Child Theme Configurator: child-theme-configurator/child-theme-configurator.php
• Code Snippets: code-snippets/code-snippets.php
• Contact Form 7: contact-form-7/wp-contact-form-7.php
• Crazy Egg: crazyegg-heatmap-tracking/crazyegg-heatmap-tracking.php
• Formidable Forms: formidable/formidable.php
• Formidable MailChimp: formidable-mailchimp/formidable-mailchimp.php
• Google Analytics Dashboard for WP (GADWP): google-analytics-dashboard-for-wp/gadwp.php
• Gravity Forms: gravityforms/gravityforms.php
• iThemes Sync: ithemes-sync/init.php
• Kreme Plugin: kreme-plugin/kreme-plugin.php
• LiveChat WooCommerce: livechat-woocommerce/woocommerce-livechat.php
• Maintenance: maintenance/maintenance.php
• Network Merchant WooCommerce Addon: webmicro-nmi-woo-addon/webmicro-nmi-woo-addon.php
• NMI Gateway for WooCommerce: woonmipay/gateway-nmipay.php
• Really Simple SSL pro: really-simple-ssl-pro/really-simple-ssl-pro.php
• Redirection: redirection/redirection.php
• ShareASale WooCommerce Tracker: shareasale-wc-tracker/shareasale-wc-tracker.php
• Slider Revolution: revslider/revslider.php
• SumoMe: sumome/sumome.php
• Thrive Architect: thrive-visual-editor/thrive-visual-editor.php
• Verify Age: easy-age-verifier/easy-age-verifier.php
• Widget Importer & Exporter: widget-importer-exporter/widget-importer-exporter.php
• WooCommerce: woocommerce/woocommerce.php
• WooCommerce – Offline Credit Card Processing: woocommerce-offline-credit-card/offline-credit-card.php
• WooCommerce Blacklister: aelia-woocommerce-blacklister/woocommerce-blacklister.php
• WooCommerce Google Analytics Integration: woocommerce-google-analytics-integration/woocommerce-google-analytics-integration.php
• WooCommerce Network Merchants (NMI) Gateway: woocommerce-gateway-nmi/woocommerce-gateway-nmi.php
• WooCommerce Order Status Manager: woocommerce-order-status-manager/woocommerce-order-status-manager.php
• WooCommerce PDF Invoices & Packing Slips: woocommerce-pdf-invoices-packing-slips/woocommerce-pdf-invoices-packingslips.php
• WooCommerce Sequential Order Numbers Pro: woocommerce-sequential-order-numbers-pro/woocommerce-sequential-order-numbers.php
• WordPress Importer: wordpress-importer/wordpress-importer.php
• WPBakery Visual Composer: js_composer/js_composer.php
• WP Sitemap Page: wp-sitemap-page/wp-sitemap-page.php
• YITH WooCommerce Compare: yith-woocommerce-compare/init.php
• YITH WooCommerce Wishlist: yith-woocommerce-wishlist/init.php
• Yoast SEO: wordpress-seo/wp-seo.php
• Yotpo Social Reviews for Woocommerce: yotpo-social-reviews-for-woocommerce/wc_yotpo.php

Basic Verifier Info:

• Easy Age Verifier Version: 2.04
• Verifier CSS is accessible: true
• Verifier JS is accessible: true

Verifier Template Info:

• Legacy Override Is Being Used: false
• Verifier Template Path: /nas/content/live/altvape/wp-content/plugins/easy-age-verifier/lib/assets/templates/default.php

Verification Info:

• Minimum Age: 18
• verify_check_passed: true
• is_of_age_check_passed: true
• user_checks

• is_user_logged_in: true
• show_verifier_to_logged_in_users: true

• custom_checks

Verifier Display Info:

• underageMessage: false
• formTitle: Are you over 18 years of age?
• buttonValue: false
• overAge: Yes
• underAge: No
• formClass: taseav-verify-form
• wrapperClass: taseav-age-verify
• beforeForm: false
• afterForm: false
• monthClass: taseav-month
• dayClass: taseav-day
• yearClass: taseav-year
• minYear: 1900
• beforeYear: false
• beforeDay: false
• beforeMonth: false
• beforeButton: false
• cookieParameters: path=/
• formType: eav_confirm_age
• isCustomizer: false
• template: <div id=’taseav-age-verify’ class=’taseav-age-verify’>
  <form class=’taseav-verify-form’>
  <h2>Are you over 18 years of age?</h2>
  <input name=’overAge’ type=’submit’ value=’Yes’>
  <input name=’underAge’ type=’submit’ value=’No’>
  </form>
  </div>
• templatePath: /nas/content/live/altvape/wp-content/plugins/easy-age-verifier/lib/assets/templates/default.php
• hasLegacyOverride: false
• verificationFailed: true

Hey John,

Thanks for the information!

Is this a recent update to the plugin? This is a different redirect we have on the site: https://www.dropbox.com/s/11t5gh36c0idnc1/Working%20Redirect.png?dl=0

With completely matching settings when you expand the options except for the URL.

However, that redirect works regardless of if you type in the URL:https://madebyhemp.com/product/bud-touch/ or https://madebyhemp.com/product/bud-touch

Thanks!

-Simon

Hey Guys,

Awesome thanks so much!

In it’s current form we won’t be able to use it for both fees on that gateway simultaneously, however that update would be perfect for what we’re looking for. I’ll stay on the lookout!

Much appreciate the fast responses and willingness to help!

-Simon