Forum Replies Created

Viewing 15 replies - 1 through 15 (of 36 total)
  • Thread Starter Simeon

    (@simeoncn)

    Well, didn’t want to have to pay an additional amount to get an Extra Package just to solve a problem I had nothing to do with.

    I tried generating a new access key on CleanTalk.org and using that. This caused a bunch more errors to appear and I lost access to the plugin as if I hadn’t even paid. When I went into the main CleanTalk.org dash and revealed the key it was still showing the old one! I logged out, logged back in, still the old one.

    I then switched back to using the old one in the plugin on my site. This got the plugin functionality back, and lo and behold, the ‘Access key validating: Unknown access key’ error message is now gone too!

    • This reply was modified 5 months ago by Simeon.
    Thread Starter Simeon

    (@simeoncn)

    Everything in settings is in order. We have responded to you as requested using your contact form (different email address on the SliceWP account) and we have submitted 6 screenshots clearly documenting the problem. However, your online upload interface for these screenshots generated a list of them with a red x on the left of each. So I’m not sure you’ll even get them, tried it several times, same each time. If you don’t get them, please email me normally as with previous tickets and I can send them to you that way. They were png files which your website said were acceptable, and their size was well under the max bytes you stated was allowed.

    Thread Starter Simeon

    (@simeoncn)

    It has now resolved… I had already cleared the cache several times originally, but it seems there was a delay in the settings/key being eliminated. When I went into the backend this morning for other purposes I got another message stating the key for this plugin was invalid. I added the key back and then I also saw the settings were all reset back to defaults as well, so I set all those up again and the error message I reported is also now gone. TY for the support.

    Thread Starter Simeon

    (@simeoncn)

    No unfortunately it didn’t help. In fact, using the ‘Complete deactivation’ setting doesn’t even clear the settings, I still have them and my key when I reactivate it.

    Thread Starter Simeon

    (@simeoncn)

    Reason I was here is because clicking ‘Open Ticket’ in my SliceWP dashboard sent me here!

    Thread Starter Simeon

    (@simeoncn)

    I’ve tried just about every possible combination of settings possible, this behaviour doesn’t change. RoyalMail/Parcelforce have a limitation on how much you can insure a parcel for. Our product is more than that limit (£2,500) and the plugin ceases to work with our £5,000 product. Both RoyalMail and Parcelforce allow you to ship items that expensive, but you simply cannot insure them for more than £2,500. Your plugin needs to allow the same.

    Because Royal Mail does not have an API, your ‘Live Rates’ would have to be the same as the Woocommerce Royal Mail extension, they have a price table that must be kept updated… is this correct?

    BTW, I’m strongly considering your plugin because in trying to setup the one from Woocommerce I have discovered some serious limitations. What I need is to be able to have various box sizes supplied that the plugin will place the items into as needed, and using more than just one box if required, and then calculate the total shipping costs for all the boxes being used based on that. It appears your Pro plugin has that capability?

    Does it also work for international shipments by using the Royal Mail and Parcelforce international services we can select like the Woocommerce plugin does?

    Yes, same here, all is well now, TY

    Thread Starter Simeon

    (@simeoncn)

    OK, TY for the quick response.

    OK great!

    I did not try it so I cannot say. Please roll that update out through the normal WP plugin update process, I’ll be waiting until then as I’ve currently rolled back to v6.13.

    Had same problem on all my websites running CleanTalk Anti-Spam, and they all use same theme. I rolled back all of them to v6.13 and all is well. Please rollout the fix to the normal updates facilitated by WordPress. I’ll run v6.13 until then due to time limitations which this problem has added to.

    I’m having the same problem with v6.14, but only for visitors that are not logged in. If I am logged in as a customer or an admin (I haven’t tested other roles) the problems go away. The problems include images not loading, menus not working, text and feature blocks missing, some pages missing everything in the content area so they show up blank. https://www.mylifeforceenergy.com

    PHP v7.4.33
    WordPress v6.2.2
    Siteground’s WP error log reports no errors to report.

    I’ve rolled back to v6.13 and the problems go away completely. For now I have auto-update disabled for CleanTalk Anti-Spam.

    Hope you can find a solution!

    • This reply was modified 1 year, 4 months ago by Simeon.
    Thread Starter Simeon

    (@simeoncn)

    My suggestions was for being able to track downloads from a normal link, in other words a file access stat or possibly a link click stat. There are other plugins for this, and for the button method, and I am using one now. However, it would be nice to have these stats available in our Burst Statistics dashboard.

    Thread Starter Simeon

    (@simeoncn)

    STATUS REPORT

    
    ### WordPress Environment ###
    
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    Site address (URL): https://www.mylifeforceenergy.com
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    REST API Version: ? 6.9.2
    WC Blocks Version: ? 8.3.2
    Action Scheduler Version: ? 3.4.0
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    WP Version: 6.0.2
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    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: ?
    
    ### Server Environment ###
    
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    PHP Version: 7.4.30
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
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    SoapClient: ?
    DOMDocument: ?
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    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    ### Post Type Counts ###
    
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (45) ###
    
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    Burst Statistics - Privacy-Friendly Analytics for WordPress: by Really Simple Plugins – 1.2.0
    Anti-Spam by CleanTalk: by СleanTalk  – 5.184
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    settings
    
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    Notes: 100
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    Newest: 2022-09-20 16:34:42 +0000
    
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    List: Orynoco News & Info
    Add tags: customer | product-email
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    Version: 
    Template overrides: –
    
    ### Status report information ###
    
    Generated at: 2022-09-20 16:35:14 +00:00
    

    LOGS

    2022-09-13T08:44:48+00:00 ERROR Spec is invalid because a rule is invalid in feed
    2022-09-13T08:44:48+00:00 ERROR stdClass Object
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        [type] => wcadmin_active_for
        [operation] => >
        [months] => 11
    )
    
    2022-09-13T08:44:48+00:00 ERROR stdClass Object
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                        [title] => Show off your products with Ads on Google
                        [content] => You’re ready to grow with ads. Google optimizes for performance across your products; you only pay for results. If you’re new to Google, you can earn up to $500 in ad credits (T&Cs apply). <a href="https://woocommerce.com/my-account/create-a-ticket/">Contact support</a> if you need guidance with Google Listings & Ads.
                    )
    
            )
    
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                    (
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                        [locales] => Array
                            (
                                [0] => stdClass Object
                                    (
                                        [locale] => en_US
                                        [label] => Connect Google Listings & Ads
                                    )
    
                            )
    
                        [url] => admin.php?page=wc-admin&path=marketing
                        [url_is_admin_query] => 1
                        [is_primary] => 1
                        [status] => unactioned
                    )
    
            )
    
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                [3] => stdClass Object
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            )
    
    )
    
    2022-09-13T08:44:48+00:00 ERROR Spec is invalid because a rule is invalid in feed
    2022-09-13T08:44:48+00:00 ERROR stdClass Object
    (
        [type] => wcadmin_active_for
        [operation] => >
        [months] => 11
    )
    
    2022-09-13T08:44:48+00:00 ERROR stdClass Object
    (
        [slug] => googlelistings_signals2022_noGLA
        [type] => marketing
        [status] => unactioned
        [is_snoozable] => 0
        [source] => woocommerce.com
        [locales] => Array
            (
                [0] => stdClass Object
                    (
                        [locale] => en_US
                        [title] => Show off your products with Ads on Google
                        [content] => You’re ready to grow with ads. Google optimizes for performance across your products; you only pay for results. If you’re new to Google, you can earn up to $500 in ad credits (T&Cs apply). <a href="https://woocommerce.com/my-account/create-a-ticket/">Contact support</a> if you need guidance with Google Listings & Ads.
                    )
    
            )
    
        [actions] => Array
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                        [name] => googlelistings_signals2022_noGLA
                        [locales] => Array
                            (
                                [0] => stdClass Object
                                    (
                                        [locale] => en_US
                                        [label] => Connect Google Listings & Ads
                                    )
    
                            )
    
                        [url] => https://woocommerce.com/products/google-listings-and-ads/?utm_medium=product&utm_source=inbox_note&utm_campaign=googlelistings_signals2022_noGLA
                        [url_is_admin_query] => 
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                        [status] => unactioned
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            )
    
        [rules] => Array
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                [0] => stdClass Object
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                        [type] => publish_after_time
                        [publish_after] => 2022-09-12 07:27:46
                    )
    
                [1] => stdClass Object
                    (
                        [type] => publish_before_time
                        [publish_before] => 2022-10-12 23:59:00
                    )
    
                [2] => stdClass Object
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                        [type] => not
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                            (
                                [0] => stdClass Object
                                    (
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                                        [plugins] => Array
                                            (
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                                    )
    
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                [3] => stdClass Object
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                        [type] => wcadmin_active_for
                        [operation] => >
                        [months] => 11
                    )
    
                [4] => stdClass Object
                    (
                        [type] => product_count
                        [operation] => >
                        [value] => 76
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                [5] => stdClass Object
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                        [type] => order_count
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                        [value] => 38
                    )
    
                [6] => stdClass Object
                    (
                        [type] => total_payments_value
                        [days] => last_year
                        [value] => 3700
                        [operation] => >
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            )
    
    )
Viewing 15 replies - 1 through 15 (of 36 total)