Hello,
Thanks for following up. I reached out to support two weeks ago but never heard anything back. I wasn’t able to get a conversation going at slack — likely as I tried outside support hours.
Ultimately, after 48 hours of downtime, I bit the bullet and switched services. Even if it was somehow resolved now, weeks later, I wouldn’t be able to trust SparkPost for use in a production system based how terrible my experiences were.
SparkPost is simply not suitable for use in a production environment.