Manuel Peraza

Hello there,

Thanks for contacting us, we hope you are doing well.

As we said on the other topic, try to change the id by one id of your products.

Let us know any news, please

Have a nice day!

Hello there,

Thanks for contacting us, we hope you are doing well, and thanks for your good feedback.

Seems the problem is related to the product id, maybe you are getting null at that point, could you test it with an id you know?

Let us know any news, please

Have a nice day!

Hello there,

Thanks for contacting us, we hope you are doing well!

The first link you sent is not working now, but in the other case you will need to adapt the code to can fix it in all of your personal cases.

These problems are related to the integration of our plugin with the theme you are using.

If you remove the code we sent to you and change the theme you will see a different distribution. You could search in your theme if you have some options that could affect your pages.

Let us know any news, please

Have a nice day!

Hello there,

Thanks for contacting us, we hope you are doing well!

You can deactivate the AJAX at this point, after that the page should not have any cache.

https://we.tl/t-xAwTWgLnAH

Could you check it and let us know?

Let us know any news, please

Have a nice day!

Hi there!

Thank you for taking your time to let us such a nice review!

We work hard to try to provide high-quality support as soon as possible, we are pleased to hear that you like our service.

Have a nice day!

Hi there!

Thank you for taking your time to let us such a nice review!

We are glad that our plugin fits your needs, we will still work for that.

Have a nice day!

Hello there,

Thanks for contacting us, we hope you are doing well!

Could you check if the problem persists only with our plugin and WooCommerce activated and default WordPress theme?

If you could send to us the URL of your page to can replicate the problem will be useful too.

Let us know any news, please

Have a nice day!

Hello there,

Thanks for contacting us, we hope you are doing well!

Could you check if the problem persists only with our plugin and WooCommerce activated?

If you could send to us the URL of your page to can replicate the problem will be useful too.

Let us know any news, please

Have a nice day!

Hello there,

Thanks for contacting us, we hope you are doing well!

Unfortunately, we don′t know how we could make it compatible with Blocksy, but in order to try to help, could you send us the URL of the page where you are getting the problem?

Maybe we can see something helpful to you.

Let us know any news, please

Have a nice day!

Hello there,

Thanks for contacting us, we hope you are doing well!

Do you know what were the steps to replicate the problem? If you can replicate it, could you tell us step by step how did you do?

Let us know any news, please

Have a nice day!

Hello there,

Thanks for contacting us, we hope you are doing well!

We entered your site and seems all is well, did you fixed?

https://we.tl/t-qnoSKcchHf

If this is not the case could you send to us an image of the error?

Have a nice day!

Hello there,

Thanks for contacting us,we hope you are doing well!

You can fix the problem adding the next CSS rule on your Additional CSS inside your theme:

div > form{
    flex-direction:column;
}

Let us know if all is working well now

Have a nice day!

Hello there,

Thanks for your reply, hope you are doing well ??

Do you have the last version of the plugin installed? We tested on our local and is working as we sent to you.

Could you check it? If you have an error again could you test with only WooCommerce and our plugin activated?

Let us know any news, please.

Have a nice day!

Hello there,
thank you for your reply.

As you can see on the link you sent to us before, that shortcode is only available on the premium version of Gift Card, so is normal the behavior you mentioned.

Let us know any news, please.

Have a nice day!

Hello there,
thank you for your reply.

We couldn’t replicate the problem you are talking about.

Could try to deactivate all the plugins except WooCommerce and our plugin and change the theme to default one from WordPress?

Let us know, please.

Have a nice day!