Matt

@mr-bass, this issue has been resolved and is available in the last release v1.8.2 – please report any further issues. Thank you for your help in identifying the problems.

@davidspeyer, your originally reported issue has been identified and will be fixed in the next release (v1.8.2) – expect this to be available very soon!

Thank you for your help in getting these recent issues resolved.

@passion167, regarding localization we did not have any translations in the source code when we received it. I looked through the history and it appears any languages were removed by the original authors a while ago.

Also, this plugin does require javascript using jQuery, so you will need to enable this in your browser.

Thank you everyone for your assistance in reporting this issue quickly. We have identified the problem and released a patch to fix it. Please update to version 1.8.1 and advise whether this resolves the issues being seen.

Thank you, everyone, for raising this issue so quickly. We have identified the problem and will have a patch released very soon (over the next couple of hours).

Thank you, everyone, for your feedback. Could any of you provide me admin credentials to your affected site? I need to see what exactly is happening in these scenarios. I don’t experience this myself so I am having a hard time finding what may be causing it. Thank you and I apologize for the inconvenience.

@pracko, can you please send me admin credentials to your effected site? I will personally check this out and see exactly what is causing the failure on the restore attempts. (matt AT starfish.reviews)

@passion167, @clemenspoppe, and @luxuryrealtygroup can you please update to the following copy of the plugin and let me know if this resolves any of your issues with accessing the Options page?

Patch Update

If so, I will push this update out officially as v1.8.1

@passion167 and @clemenspoppe the Options page requires the user to have “manage_options” permission. Can you please verify the user attempting to access it has this permission? Thank you!

• This reply was modified 5 years, 5 months ago by Matt.

@luxuryrealtygroup can you please provide more information as to what you are expecting with regards to the “dashboard admin function”. The Options tab under Instructions now opens a new Options sub-menu under the Rich Reviews Administration. Under this Options page there are 5 tabs (Admin, Form, Display, User, and Markup). Do you not see this Options page?

@pracko This issue has been resolved and available in our recent release of version 2.2.0. We appreciate your patience and continued support with Starfish Reviews!

Please let us know if you experience any further issues, or have additional questions.

Thank you for your response to these questions. Looks like you have an older version of the default option for the Review Prompt before it was revamped. I apologize for the inconvenience.

We will prepare a new patched version which gets this default value in existing installation updated.

Keep an eye out for a new version over the weekend.

Thank you for reaching out to us. I am sorry you are experiencing an expected behavior. Can you answer a few questions for me?

1) Are you using the Free or Premium version of the plugin?
2) What version of the plugin do you have activated?
3) Is this a multi-destination or single-destination funnel?
4) Is this a funnel displayed using the shortcode (premium only)?
5) Does your funnel have a Title?
6) Make sure the “Review Prompt” field on the funnel is reflecting what you are expecting. This field does not support shortcodes (i.e. {destination-name})

Thank you! Everything works great as needed.

Yes, this would be very helpful feature. However, if there is a work around we can make in the plugin code, please describe where this would be best implemented. Thank you!